Printing trouble. hp officejet pro 8500A

I'll try to be brief. Have had this printer two years with no issues. It started not printing properly. some times I would get error meseges on computer saying the printer was not communicating, or not responding, or not "on"...also error msgs saying nothing more than" printing error". as far as what is happening, sometimes i would get aprox half the information on the page then the rest is blank, sometimes i just would get black blurry lines, or a combination of partial printing, then black bluury lines. also, sometimes, the printer would repeatedly print the same job, ie 1 page, but would print 30 sheets, none of which were fully printed. my first thought was it was a memory issue as my laptop 's memory was quite full (vista). have now tried new laptop, windows 8.1, same exact results. have a wireless connection....when i ran diagnostic, all wireless issues were good. hp app on windows 8.1, printed perfect test page, as does if print from printer it self(test page). also, cloud printing seems to work. so, only when trying to print frim either laptop, email, or word docs do i have issues. yes, i have tried turning off antivirus, same results.
HELP....also have tried hard reset, also reset wireless router, and computers...

Hi tdar66,
Did you download the driver for Windows 8 from the HP website?
It does sound like a commuication problem. Did the printer or router get moved? If you have an Ethernet cable, you could try connecting the printer to the router using that.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
What can I do?

Hey helmut,
You can also try the ePrint method listed here if you can't get AirPrint working:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
The application HP home and biz app is free in the app catalogue!
Hope this helps.
I work for HP.

How can I download the Printer Manuel for OfficeJet Pro 8500A. Thank You.

How can I download the Printer Manuel for OfficeJet Pro 8500A. The easy way. Thank You.
This question was solved.
View Solution.

Hi,
You can download the User Guide on the link below.
http://h10032.www1.hp.com/ctg/Manual/c02668142.pdf
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

MacBook Can't Print Wirelessly on Officejet Pro 8500A

I just got an Officejet Pro 8500A and it can't print wirelessly in by wife's MacBook, but it can print with a USB port. It can also print off my HP laptop wirelessly which has windows 7.

What version of OS X on your wife's Mac?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do i get my nokia n8 to print to my officejet pro 8500a?

Hello
Can anyone tell me how to get my Nokia N8 mobile phone to print a photo using HP Officejet Pro 8500A?
I have got the wireless connection enabled, but when I select the photo on the phone and click on Print, via Bluetooth connection, the Printer can't be found.
Any suggestions would be greatly appreciated!!

The Officejet 8500a does not support bluetooth, but you can download an app called HP iPrint Photo and use that, here is a link with information on this app.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01923321&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
I was an HP employee
If I have helped you solve your issue please mark it as solved
**Say Thanks By Clicking on the Kudos Star**

Printing to my OfficeJet Pro 8500A Plus has stopped entirely

Suddenly my printer has stopped working for everyone. I have it set up to do use wireless connectivity. It was working fine on Friday, but suddenly stopped working for everyone. The only way to print anything at all is to submit something to the queue and reboot that PC. That is completely stupid and of course incredibly inconvenient. I've printed a test page; works fine. I've downloaded and installed the HP Print and Scan Doctor 2.0, ran it and as far as it is concerned, everything is fine. I shut down the printer and turned it back on, and that hasn't helped at all
What is wrong? Why has it stopped working? Is it normal for HP printers to just stop working suddenly? Should I give up and purchasing any HP products at all, because this sort of things has happened before with every HP printer I have ever owned.
This question was solved.
View Solution.

I've just done as you requested, and gone to the Web Services Setup Menu. I activated the Web Services Setup and got to the Product Updates. There were no updates available for my OfficeHet Pro 8500A Plus.
As to the other things, I've already been through this with HP Technical support, yesterday I believe or perhaps the day before. I was on the phone with them for a little over an hour and a half. They had me uninstall the software and drivers for my desktop PCs and downloaded the latest software for my printer from HP's website. I've installed it on both desktop PCs (at this point I haven't tried installing it on any of the laptops, but they aren't often used for printing, I figured I could do that later when the need arrised). HP Tech support, directing me as to what to do, had me reset the printer entirely, and reinitialized it to factory settings. This seemed to work, but only for a little while. I was able to print 2 jobs, and then it stopped working entirely from my desktop PC. I then uninstalled the older software/drivers from my wife's PC and installed the new software that HP tech support had me download onto her machine. It never printed anything at all from her PC, even though she has the latest software.
And now to make this even more interesting, I've discovered that the printer will not copy anything at all. I had a page from a document I need to make a copy of, I put it into the printer's slot to make a copy, it recognized the paper being there to copy, asked me if I wanted to make a black copy of color (I choose black), and then pressed the copy. And then that was it. It wouldn't make a copy. It sat there telling me it was copying the page (only 1 page), but never did anything more with it. After waiting 10 minutes I just gave up trying to copy the page. This was a simple copy job, 1 page, 1 side, black; and it couldn't do that. No PC or anything else was involved; this was all and only the printer, and it couldn't do it.
Frankly, at this point I think the printer, for whatever reason, isn't working at all.

Printing on hp officejet pro 8500a plus, normal paper works, xmas paper is offset down and over 1"

I am printing a xmas letter, and it works fine on plain white paper, but when using the xmas letterhead, the printing is lower on the sheet by about 1 " and indented another 1". Printing from MS word 2007, using PC with windows 7. When print is sent, sounds like paper feeding properly, no unusual sounds like it is stuck. Xmas letterhead appears to be just a little lighter that the normal 20lb white paper I use. Any thoughts??

I am sorry that no one saw this to respond sooner, but I am going to see if there is anything I can do to help.
First, we are going to try to do a specific type of reset. What I want you to do is open the printer and remove the ink cartridges as well as the print head from the machine. The print head should have a lever on the right-hand side that will lift up to release it.
Once these are all removed from the machine, unplug the printer from both the back of the unit and the wall outlet for thirty seconds. Then plug the machine back in and wait for the error message for a missing/damaged printhead. Now replace the pinthead in the machine and close the top. When the machine indicates that the ink cartridges are likewise missing/damaged, replace those too in the machine.
Here, if you all goes well, the machine should re-enter its diagnostics and initialization.
Additionally, here is a little information on resets: http://h30434.www3.hp.com/t5/Other-Printing-Questions/Printer-Resets-What-You-Should-Know/m-p/234739...
Let me know how this goes!

Hp officejet pro 8500a constantly disconnects

I loose the connection to my printer in the ePrintCenter. The printer a HP OfficeJet Pro 8500A will show "Not Connected". If I cycle power on the printer and do a refresh the printer will come back up as connected and ready. Then 10-15 minutes later it will be disconnected again. How can I keep the connection stable?

Hi,
The steps provided by the linked document are different and intended for a different model (Officejet Pro 8500 (A909)
In order to set a manual IP follow the following steps:
Touch the Right Arrow ( ) on the product's control panel to display the second navigation screen.
Touch the Network icon ( ).
Touch the Up Arrow ( ) or the Down Arrow ( ) to find and then select Advanced Setup.
Touch the Up Arrow ( ) or the Down Arrow ( ) to find and then select P Settings
Touch Manual and follow the screen to update the current IP Address. I would recommend you to check an higher value by changing the last part only, that in order to avoid any conflict in the future (e.g. 10.0.0.70)
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet pro 8500a control panel display is all white. Any fixes? Can it be repaired?

Control panel display is white. Can't see any of the functions. I know there has been alot of problems with this printer. Has anyone gotten this display panel repaired or replaced? Any help would be very appreciated thanks!!!

Hi ellis056
I'd like to help you with the display screen. There may be a firmware update for the printer, please select your printer from the list below to download and see if there is an update available.
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g and A910n
How Do I Find My Model Number or Product Number?
Also, do you have the printer connected to a wall outlet for power or a surge protector?
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
If you have the printer connected directly to a wall outlet, you can try doing Resetting the Printer.
Please let me know if either of these solutions resolve the issue, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet pro 8500a not printing black

HP Officejet pro 8500a not printing black, we put new cartridges in two times, we replaced the printer head. If I change the document to a blue color, it will print that.

Hi Martymartin,
Welcome to the HP Support forums. I gather that your Officejet Pro 8500a will not print black ink but will print blue ink.
I have included a document with trouble shooting steps to take to help resolve this issue. If the steps in your document don't resolve the issue please call our technical support at 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region please click the link below to find the Technical Support number for your country/region.
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Hewlett Packard Technical Support
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Error message C00E0060 on my officejet Pro 8500A Premium printer

HI, Error code C00E0060 appears on discplay screen brieflky then change to blank display with the icon lights blinking. Powering on and off the printer won't do anything. Can't figure out any solution. I'm not able to use of the printer functions. I'd appreciate any solution you can share me. Thanks

Welcome , I saw your post regarding the problems you are having with your Officejet Pro 8500A premium getting an Error code C00E0060, and I found some information about it.
The error you are describing could be an issue with an ink cartridge or with the printer. To narrow down and determine which is having trouble can you try the following an let me know the results;Remove all of the ink cartridges, does the message change to 'Replace the (K) (C) (M) (Y) Ink Cartridge'?Put only the black ink in, does the message change to'Replace the (C) (M) (Y) Ink Cartridge'?Remove the black and put only one colour ink in, does the message change to reflect the change?Remove the colour, and test each one individually.
When you have the ink cartridges removed, you might want to try a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in and see if the error goes away. If the error message doesn't change when you do any of the above steps, it would mean that it is a fatal error with hardware, as mentioned in this similar post; Error Code C00E0060. Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.) Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

Booklet printing hp officejet pro 8500a plus

I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro. I can print booklet format from PDF documents, but not from Word. In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing. How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
found online in user guide I am researching to find a printer that can do booklet printing

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Printing trouble. hp officejet pro 8500A

Similar Messages

Maybe you are looking for