Printing via eprint only prints in black and white, not colour

If I have a connection to my printer via USB cable or my home wireless network I can print in colour without specifying it in the print job (I.e. it appears to be the default). However, if I send a document to my printer via email using hpeprint then my documents always print in black and white.
I have an hp laserjet pro 400 color m451nw.
Any help would be gratefully received coz this is driving me crazy!

No Problem! I am glad to hear that ePrint is printing in the desired color option at this point. I see you are now having an issue with color vs b&w on Cloud Print. Are you meaning Google Cloud Print? If so, are you printing using Google Cloud Print from a computer or from a mobile device?
If you are using a mobile device, then are you using the Google Cloud Print App? What is the OS type of the device? (Apple iOS, Android, Windows mobile, etc)
I can provide you with the correct steps to change these settings, but need to know the method of which you are printing.
Have a wonderful day,
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

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