Printing with a networked Canon iR 3220 and my Intel iMac

I am at my wits end and I hope someone can help.
I am the sole Mac user in my company. I have a brand new, shiny 24" dual processor (intel) iMac running OS 10.4.9, that is connecting wirelessly to our network. We have a mixture of IIS and Linux servers (I believe the IIS is solely for the Windows Exchange server) Ther are 30 or so printers on the network and the one I am supposed to be printing to is a Canon Image Runner 3220 (iR 3220).
I am no Mac newbie, but I can't get the thing to print correctly. I have updated the driver from Canon (v. 1.70PS) and the PPDs (v. 2.25), followed the instructions and it will not automatically select the correct PPD. When I reset the PPD manually, it spools to the printer, but then stops all my print jobs. I try to resume and it spools and stops.
I have tried adding the printer via CanonIP, LPR, Appletalk (which gets me a message that I am connected incorrectly), setting up a sacrificial altar to the printing gods...nothing seems to work. I've tried using the iR 3200 driver and that doesn't work either.
Does anyone have any suggestions? I would appreciate any help I can get at this point.
Mike

Hello Mike,
The first thing you need to do is determine if the iR C3220 is using the Canon printer board or the imagePASS-C1/C2 print server option. If you look at the back of the iR C3220, and there is a rectangular box with an Ethernet cable connecting to the copier, and what looks something like a SCSI-2 cable also connected between the white box and the copiers interface board, then you have the imagePASS controller. This device requires a different driver to the PS v1.70 and PPD v2.x you are currently using. It also requires a queue name of 'print' or 'direct' (or 'hold' if you don't want the job to print) and it must be entered in lower case.
Since it sounds like there are PC's on the network, have a look at their printer setup and see which driver they are using. You can also check their port config to see how they are connecting.
If the iR C3220 doesn't have the imagePASS print controller and the PC users have the PCL5c driver installed, then you may find that the iR C3220 doesn't have the PS option - it may be PCL5c only. The easiest way to tell is to open the printers web page (called RUI) by entering the printers IP address in your browser of choice. With the default page open, select Additional Functions and then Custom Settings (you may be prompted for a system ID & password). If you get past this the new view will show if you have PS as well as PCL. If there is no PS, then you will have to look at installing the latest version of Gutenprint and selecting Generic PCL5c as your 'ppd'.
If the PS option is installed, then the v1.70 driver should be okay, although there is a trick to adding it. In the Printer Setup Utility, after clicking Add, select More Printers and then Canon IP (PS). In the new window input the IP address and a queue name of LP. When you click Add the copier is queried by the driver to determine what model it is, meaning that once it is displayed in the printer list it should show the iR C3220. Given that this didn't happen for you (and if the imagePASS is not being used) then a likely cause can be the disabling of SNMP in the copier setup. You may have to get the IT guys to enable this (or at least explain why it is off).
If you go the other way of manually selecting LPD as the protocol (AppleTalk is not supported by the PS v1.70 driver) then you need to ensure that for the print using you select iR C3220 CanonPS for the ppd. If you see Canon iR C3220, don't use this as it is the wrong ppd for the PS driver - it is there as part of the PPD installer.
If you want to try using the PPD, then you can use AppleTalk but of course this has to be enabled in the copier, and if your the only Mac then it is likely that it is disabled. Again the RUI page can tell you this or you can print a Config page from the copier (I think you go Additional Functions > Report Settings > Network > User Data List).
Hope something above is helpful and if not, please reply back.
Paul

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