Prints to large paper (Super B, 11x17) aren't formatted properly

I have been struggling with a problem related to printing Super B and 11 x 17 sized paper. Using a PDF document with dimensions of 10x18, my print jobs always come off the printer as though the paper stock is 8.5 x 11". I have tried printing from Acrobat, Photoshop, Preview and the output is the same: the full sized image cropped to 8.5 x 11. The rest of the paper is left blank. To save paper I've been troubleshooting by printing to a PostScript file in the print dialog. The resulting PS file, opened in Preview, is an 8.5 x 11 document with only that same portion of my image printed on it.
I have tried changing the page setup window numerous times, telling it to format for "Any Printer", my own Epson R1800, and Acrobat versions 7 through 9. In Page Setup I have tried numerous page sizes, including defining a custom page size as well. No effect. The only clue I have to this is if I define the page setup as "Tabloid" then the print job will go to the printer formatted for an 11x17 page. This is a workaround for that size but is no help with Super B.
I believe this to be an Operating System issue because it persists with an Apple-only workflow: open PDF in Preview, set page size to Super B in the print dialog, and tell it to output a PostScript file. The file is formatted to 8.5x11. Is this somehow due to a setting in the Print Driver that I'm missing? If so, can I create a generic print driver that is not married to the Letter paper size? Thanks in advance!!

Have you tried uninstalling the driver, repairing the disk permissions, then reinstalling the driver?
If that doesn't work, Here is what I did when I had problems with custom page sizes on my R1800. After changing the size in Page Setup (which you have done you said), I hit Print. When the first print menu comes up I make sure "Scale to Media" is unchecked, then I hit "Print". When the second print menu comes up I choose "Paper Handling" under the drop down menu. I check "Scale to fit paper size" and "Scale down only" then I select the paper size I want to use. After doing that, it seemed to print the way I wanted to. I mainly ran into this problem when trying to use 13X19 paper.
Hopefully this works for you.
-binaryskies

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There are a couple of things you can try; 1.) see if you have enough system memory to process the page ( it could be running out of system memory ); 2.) set an invisible holding line to the page / document and lock it ( no stroke, no fill @ 13 x 19 ); 3.) Use the Page tool ( if you haven't already ) and set it to the document, edge-to-edge. Also, check you ink supplies, there may be an empty cartridge preventing you from printing the entire file. Hope this helps.

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This question was solved.
View Solution.

Hello HW,
Try this: go to Devices and Printers and right-click on the Officejet Pro K8600 and click on Printer Properties. Go to the tab called Advanced and click on the button called Print Processor. Select Winprint and click OK. Try another printout and see if it works now. If you still see the same issue see if there's a scaling option on the print dialogue in the application you're printing from.

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Message was edited by: techteacherPA
Make that PosteRazor!

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Prints to large paper (Super B, 11x17) aren't formatted properly

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