Prior saved .pdf sometimes has blacked out content. How can I prevent this?

I use Mac OS 9 Maverick, read email in Mail.app and Yahoo.Mail, switch between Safari and Firefox for browsing (because Safari does not allow Flash videos to appear on pages).  When I want to save an email or an html file or report as .pdf, I use Command-P and select Save As PDF from the Print popup.  Normally, I can go back years later and read the .pdf document in the Home File I filed it in using Adobe Reader.  Sometimes, however, when I open a .pdf file--and I cannot tell prior to opening it--all of the content has been blacked out.  It is as if someone redacted the document after filing it, which I don't do. 
How can I prevent these redactions?  The content being blacked out varies from extremely personal and important health files to simple email correspondence I want to save.  Sometimes I have paid for a document and have to contact the publisher to send hard copy via USPS due to this problem.
What am I missing here?  Do I need a specific plug-in?  Is there a way to retrieve the blacked-out content from my computer stored file?
Peter

This forum is only for discussions on the forums themselves. You should post your question in the apropriate product forum,
http://forums.adobe.com/community/shockwave
if your ptoblem is with Shockwave, or
http://forums.adobe.com/community/flashplayer
if it affects Flash Player.

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        0x7fff8689b000 -     0x7fff8694eff7  com.apple.CoreText (220.22.0 - ???) <A7A1096F-A211-3775-BA33-08FE98D27F08> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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        0x7fff9055f000 -     0x7fff9057cff7  com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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        0x7fff905fd000 -     0x7fff90733fff  com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
        0x7fff90734000 -     0x7fff90a29ff7  com.apple.security (7.0 - 55148.6) <4535E500-973A-3BA7-AF65-DF5CF0658F02> /System/Library/Frameworks/Security.framework/Versions/A/Security
        0x7fff90a49000 -     0x7fff90a4afff  liblangid.dylib (??? - ???) <CACBE3C3-2F7B-3EED-B50E-EDB73F473B77> /usr/lib/liblangid.dylib
        0x7fff90b35000 -     0x7fff90b5eff7  com.apple.framework.Apple80211 (7.4.1 - 741.1) <F60DA830-84ED-3473-8DE8-611A9D9B56FF> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
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        0x7fff90b7a000 -     0x7fff90c59fff  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <E982B3FF-4788-3FA2-B9F1-53E44E2EA9BA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
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        0x7fff90f8a000 -     0x7fff90f8afff  com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
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        0x7fff9167b000 -     0x7fff91997fff  com.apple.CoreServices.CarbonCore (960.25 - 960.25) <4FC1AB30-022C-3C67-AC46-FDCBFCB7EEDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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        0x7fff91ca3000 -     0x7fff91cc7fff  com.apple.RemoteViewServices (1.5 - 44.2) <A0417D7F-22E9-3FD8-AC55-67654D8E93EB> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
        0x7fff91cc8000 -     0x7fff91d30ff7  com.apple.coreui (1.2.2 - 165.11) <9316266A-39CA-3EC7-9C9E-726462CEFF4D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
        0x7fff91d31000 -     0x7fff921c1ff7  com.apple.Safari.framework (7534 - 7534.57.7) <68E9EF3F-E1C3-3665-B02D-CBCAB0CA53E2> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
        0x7fff921c2000 -     0x7fff922cffff  libJP2.dylib (??? - ???) <053950A7-6B92-320E-A6D7-808CE424F1AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
        0x7fff922d0000 -     0x7fff923dcfff  libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
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        0x7fff9256e000 -     0x7fff92585fff  com.apple.MultitouchSupport.framework (231.4 - 231.4) <559C1AFB-E0B4-3D23-9189-18DE09C06FFE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
        0x7fff92586000 -     0x7fff925fcfff  com.apple.ISSupport (1.9.8 - 56) <2CEE7E6B-D841-36D8-BC9F-081B33F6E501> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
        0x7fff925fd000 -     0x7fff92693ff7  libvMisc.dylib (325.4.0 - compatibility 1.0.0) <642D8D54-F9F5-3FBB-A96C-EEFE94C6278B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
        0x7fff92694000 -     0x7fff92696fff  com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
        0x7fff92697000 -     0x7fff92697fff  com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff92698000 -     0x7fff926cbff7  com.apple.GSS (2.2 - 2.0) <971395D0-B9D0-3FDE-B23F-6F9D0A2FB95F> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
        0x7fff926cc000 -     0x7fff92720fff  libFontRegistry.dylib (??? - ???) <60FF9C2C-5E44-3C49-8A08-F26101898F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff92721000 -     0x7fff9272cff7  libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
        0x7fff9276c000 -     0x7fff927f0ff7  com.apple.ApplicationServices.ATS (317.12.0 - ???) <BE3C156D-8326-37AA-BC4E-D3C0D31BF976> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
        0x7fff9283e000 -     0x7fff92844fff  libmacho.dylib (800.0.0 - compatibility 1.0.0) <D86F63EC-D2BD-32E0-8955-08B5EAFAD2CC> /usr/lib/system/libmacho.dylib
        0x7fff92845000 -     0x7fff92862fff  libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
        0x7fff92863000 -     0x7fff92889fff  com.apple.framework.familycontrols (3.0 - 300) <6F0C58C0-22E7-3877-8CFA-1ED0CB3CE38B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
        0x7fff9288a000 -     0x7fff92898fff  libdispatch.dylib (187.10.0 - compatibility 1.0.0) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /usr/lib/system/libdispatch.dylib
        0x7fff92899000 -     0x7fff92901ff7  com.apple.audio.CoreAudio (4.0.3 - 4.0.3) <9987DC46-2A96-3BA0-B88B-04E573C0AD9B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
        0x7fff929ef000 -     0x7fff92a38ff7  com.apple.framework.CoreWLAN (2.1.3 - 213.1) <D2101093-0B35-3B90-B511-E9272400ED9B> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
        0x7fff92a39000 -     0x7fff92a47fff  com.apple.NetAuth (1.0 - 3.0) <F384FFFD-70F6-3B1C-A886-F5B446E456E7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
        0x7fff92a48000 -     0x7fff92a59ff7  SyndicationUI (??? - ???) <2611F56F-81A9-3457-8C87-2700BFD9D4CB> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
        0x7fff92a98000 -     0x7fff92b3dfff  com.apple.ink.framework (10.7.5 - 113) <1AE6676D-490A-36C2-B6CC-00F93AEB31DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff92b3e000 -     0x7fff92e57fff  com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff92e58000 -     0x7fff92e77fff  libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
        0x7fff92e7b000 -     0x7fff92e7bfff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
        0x7fff92e80000 -     0x7fff92ebafe7  com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
        0x7fff92ebb000 -     0x7fff92ebcfff  libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
        0x7fff92ebd000 -     0x7fff92f33fff  com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
        0x7fff92f34000 -     0x7fff9304dfff  com.apple.DesktopServices (1.6.5 - 1.6.5) <5E7DD5F4-B4DA-3F75-A14A-3494E81CFBA0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff93086000 -     0x7fff930b2ff7  com.apple.CoreServicesInternal (113.19 - 113.19) <74532B3B-EDE0-3553-9BED-F02B9CDF1FF7> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
        0x7fff930b3000 -     0x7fff931bafe7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
        0x7fff93236000 -     0x7fff9327aff7  com.apple.MediaKit (12 - 602) <0C2CBEDA-412F-3DDF-9C74-44114E5E0DB9> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff9327b000 -     0x7fff93292fff  com.apple.CFOpenDirectory (10.7 - 144) <9709423E-8484-3B26-AAE8-EF58D1B8FB3F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff93293000 -     0x7fff932b3fff  libsystem_kernel.dylib (1699.32.7 - compatibility 1.0.0) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /usr/lib/system/libsystem_kernel.dylib
        0x7fff932b4000 -     0x7fff9346cff7  com.apple.WebKit2 (7534.57 - 7534.57.7) <DD704EB6-0532-3F02-915D-932190970790> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
        0x7fff9346d000 -     0x7fff93472ff7  libsystem_network.dylib (??? - ???) <5DE7024E-1D2D-34A2-80F4-08326331A75B> /usr/lib/system/libsystem_network.dylib
        0x7fff93519000 -     0x7fff93567fff  libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
        0x7fff93568000 -     0x7fff935c0ff7  libTIFF.dylib (??? - ???) <4DA86D53-8977-351D-9DC5-C7AE8F0FD423> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff935c1000 -     0x7fff935c1fff  com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 5
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 22501
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=195.4M resident=156.0M(80%) swapped_out_or_unallocated=39.4M(20%)
    Writable regions: Total=1.2G written=106.9M(8%) resident=184.5M(15%) swapped_out=0K(0%) unallocated=1.1G(85%)
    REGION TYPE                        VIRTUAL
    ===========                        =======
    CG backing stores                    10.0M
    CG image                             51.2M
    CG raster data                       10.6M
    CG shared images                     5464K
    CoreAnimation                        18.3M
    CoreGraphics                           16K
    CoreImage                               8K
    CoreServices                         2336K
    IOKit                                38.6M
    JS JIT generated code                   8K
    JS JIT generated code (reserved)      1.0G        reserved VM address space (unallocated)
    MALLOC                               92.6M
    MALLOC guard page                      64K
    Memory tag=240                          4K
    Memory tag=242                         12K
    Memory tag=251                         52K
    OpenCL                                 52K
    OpenGL GLSL                          1024K
    SQLite page cache                    3552K
    STACK GUARD                          56.0M
    Stack                                12.6M
    VM_ALLOCATE                          16.4M
    __CI_BITMAP                            80K
    __DATA                               22.6M
    __IMAGE                               528K
    __LINKEDIT                           49.7M
    __TEXT                              145.7M
    __UNICODE                             544K
    mapped file                          46.4M
    shared memory                        1424K
    ===========                        =======
    TOTAL                                 1.6G
    TOTAL, minus reserved VM space      585.5M
    Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.62f6
    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS23N
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06600000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 7
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x06300000 / 2

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    Hi,
    One thing to slow it down: low ink. Please check ink cartridges and replace if required.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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