Priority in queue based on the number of times the caller has called

Hi,
One of my customer has requirement to to prioritize the call from caller if the same caller has called thrice within 24 hours.
UCCX version is 7.0. It is standalone.
Please let me know if it can be achieved?
Thanks,
Vinay

Hi
Yes - I've done this on CCX7.0.
I basically just queried the contactcalldetail table after validating the CLI is sensible for calls from the same number in the last few days.
I added a new DSN to point at the CRA DB. You would need a Premium UCCX license.
Aaron
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    J4    =SUMIF(B4:E4,TRUE,TRANSPOSE(X::$C$2:$C$5))+SUMIF(F4:I4,TRUE,TRANSPOSE(Y::$C$2:$C$5))=COUNTIF(B4:I4,TRUE)
    J5    =SUMIF(B5:E5,TRUE,TRANSPOSE(X::$C$2:$C$5))+SUMIF(F5:I5,TRUE,TRANSPOSE(Y::$C$2:$C$5))=COUNTIF(B5:I5,TRUE)
    J6    =SUMIF(B6:E6,TRUE,TRANSPOSE(X::$C$2:$C$5))+SUMIF(F6:I6,TRUE,TRANSPOSE(Y::$C$2:$C$5))=COUNTIF(B6:I6,TRUE)
    J7    =SUMIF(B7:E7,TRUE,TRANSPOSE(X::$C$2:$C$5))+SUMIF(F7:I7,TRUE,TRANSPOSE(Y::$C$2:$C$5))=COUNTIF(B7:I7,TRUE)
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    X
    A1    Ingredient
    A2    X1
    A3    X2
    A4    X3
    A5    X4
    B1    in-stock?
    B2    TRUE
    B3    TRUE
    B4    TRUE
    B5    FALSE
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    C3    =IF(B3,1,0)
    C4    =IF(B4,1,0)
    C5    =IF(B5,1,0)
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    A2    Y1
    A3    Y2
    A4    Y3
    A5    Y4
    B1    in-stock?
    B2    TRUE
    B3    FALSE
    B4    TRUE
    B5    FALSE
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    C2    =IF(B2,1,0)
    C3    =IF(B3,1,0)
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    C5    =IF(B5,1,0)
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