Private browsing not working not even app3earing

I am trying to opne up in private browsing and when I right click the firox symbol on the task bar sometimes the private browsing task appears but if I click on it nothing happens Most of the time it just does not appear. I put the cursor over the firefox at the top of the page but it is not listed there either. I am having a similar problem with google chrome

You may have security software that is preventing you from accessing Private Browsing mode.
*https://support.mozilla.org/kb/Private+Browsing
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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