Pro 8600 Plus Scanning for A4 Paper on Mac

Pro 8600 Plus Scanning for A4 Paper on Mac
I am unable to scan A4 paper on my 8600 device using the HP Scan Application. I validated I am using the latest software/firmware.  
I can print to A4 paper just can't scan.  Any help would be appreciated.
This question was solved.
View Solution.

Hi TLC20,
Thank you for your reply! I was wondering if you are able to copy with A4 paper.
In the meantime, please try the following:
Load the A4 paper on the ADF face up.
On the Mac, click on the Apple Icon, click on System Preferences, Click on Print & Scan, Select your printer in the list, click on Scan tab, then click on Open Scanner.
Make sure that Document Feeder is selected not Flatbed. Then change the paper size to A4.
Hope this helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

  • HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

    Hi...
    I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
    There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
    "Failed to open a session on the device"...
    Scan to computer does not work...
    Problem scanning to computer with an 8600 wireless
    Unable to enable print to computer...
    Enable Scan to Computer - Communication Error
    Officejet Pro 8600 Utility does not show my Mac computer in scan settings
    A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
    HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
    Etc.
    However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
    The behavior of the device points to a software issue, since:
    The printer is visible on the network
    The print function has been working fine
    The HP Scan function works
    The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
    The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
    The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
    As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
    The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration. 
    The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
    Thanks,
    PNS

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

    Just bought a new Officejet Pro 8600 Plus.
    The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8).  No 8.5x11 option, which is what I want to use most often.  (this is from the dropdown options after clicking the "Scan..." button)
    Is there something I'm missing?  I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
    Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
    I'm running Mac OS X 10.6.8.  I have installed all software and firmware updates I could find.  I have my printer's region set to Canada, and bought the machine from a Staples in Canada.  Wondering why I can't use any North American size formats?  

    @Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
    @Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it. 
    Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
    Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder.  If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan.  Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size. 
    This seems like the most basic function of a scanner!  I'm really perplexed by this.  I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
    Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software.  I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
    Any other ideas?

  • HP Officejet pro 8600 plus Scans show up as blank pages on Macs okay on PCs

    Scans made on HP Officejet Pro 8600 Plus show up okay on PCs buas blank pages on Macs. Any ideas? I can copy them into Publisher and then save it from Publisher as a pdf and Macs get it okay. Prefer not to have to do this

    Hi @JimmyParker 
    I would like to help you scan to your Mac. I understand that currently your scans are showing up as black pages, but only when you scan to the Mac.
    I suggest uninstalling and reinstalling the software. Please use the instructions below to complete a more comprehensive uninstall than the basic uninstall.
    Scrub/ Uninstall
    Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
    Click continue, click on one of the printers in the list.
    * Only do this step if you do not have any other HP Printers.  Hold down Control, Option and Command, While holding the three buttons down,
    Click uninstall.
    Reset Printing System
    Click the Apple icon (   ), and then click System Preferences.
    In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
    Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
    Click OK to confirm the reset.
    Type the correct Name and Password.
    Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
    Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
    Repair Disk Permissions
    On the Dock, click Applications, and then click Utilities.
    Double-click Disk Utility.
    Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
    Click the Repair Disk Permissions button at the bottom of the window.
    Once the repair is complete, restart the computer.
    Restart the printer. Now you can download and install the printer software and install it.
    HP Officejet Pro 8600 series Full Feature Software and Driver- OS X 10.9 Mavericks
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    When you add the printer, please ensure you are using the HP driver.
    Select Add other Printer or Scanner                                                       
    Select the printer you are adding and next to 'Use' you can the printer driver 
     Please let me know if you can scan now. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Office Jet Pro 8600 Plus Scan to Email Setup, website not working.

    When setting up scan to email. 
    The first question is: Is the HP software provided with the printer installed on the network-connected computer?
    The answer should be yes, but we can't follow the steps of opening up the software on the computer and acessing scanner options like the printer tells us to. 
    Anyway, in the past I have set up a two users by selecting "No" to this question then it provies me with a website to enter in:
    http://192.168.5.158
    This is the current address it is giving me. This has worked for me in the past and have had no issues setting it up this way. But now (after my employer changed my email address) my scan to email is no longer working and I am trying to set it up again with my new email. 
    Every time I type in the given address: http//192.168.5.158 I receive an error message. 
    [Fiddler] The socket connection to 192.168.5.158 failed.
    ErrorCode: 10060.
    A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.5.158:80
    I had found a forum that had supposedly been a solution where they said to remove web services on the printer and re-set it up, this did not work at all. Still can't set up a scan to email. I just want to use the site given like I normally do, and set it up that way, I need help as SOON as possible please

    Hello rachelhuver,
    Welcome to the HP Support Forums!
    Regarding the issue connecting to the Officejet Pro 8600 Plus's Embedded Web Server to change the Email used for Scan to Email, I would like to see if I can help.
    If you touch the Wireless icon on the printer, is the I.P address the same as you noted in your post? If not, use that I.P in an attempt to access the needed page.
    If you are still unable to load the page, try using a different web browser on the computer. For example, if using IE, try Firefox.
    If you are still unable, it would appear to me that the network is blocking this page from you. You can get around this by connecting temporarily to the printers Wireless Direct network. To connect to this;
    Touch Setup
    Network
    Wireless Direct
    On with no security (I suggest)
    Connect the computer to the printer's network, ie HP-Print-**-Officejet 8600 series.
    Open a web browser (don't worry if you get a message about no Internet), enter this I.P: 192.168.223.1 and hit Enter.
    You should now be able to access the Embedded Web Server of the printer, make your changes and apply them.
    Hope this helps,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • OfficeJet Pro 8600 Plus Wireless DOES NOT WORK with Mac Mavericks Based Network

    Replaced my Brother system with the HP OfficeJet Pro 8600 Plus yesterday.  There are many positive features of the 8600 Plus that prompted me to purchase it...
    Modular Design
    Large legal sized Scanner
    Standard/Legal Paper Printer
    Copy
    E Print Capability
    High Yield / Affordable Toner Replacements
    Unfortunately, I discovered the Wireless network capability is less than desirable.  After hours of installing, reinstalling, work arounds, internet solution searches, it just will not work.  If you are able to get the printer to work on your network (with router), the scanner will not be visible, vice versa, etc...etc...etc...
    HOWEVER, I did discover this solution.  If the unit is near your base computer, install it to your computer with a usb connection.  That allows you to have scanning and printing from that unit.  Then you can connect the unit through its ethernet connection to your router.  From there all computers can print within your network.  It's not the best way to connect a WIRELESS printer, but at least it works.
    I'm not certain why HP and Apple can't find a solution, but I never found anything on the net that worked.  The problem seems to stem from the new Mavericks update from Apple, but I'm really not sure.  I wasted an entire day of productivity attempting to make it work.  I'm posting this so you don't make the same mistake.  If you happen to know a verified solution, then I would welcome the information.  Best of luck!!!

    It may be a mac driver issue. Try installing the bootcamp update for your version of vista from here:
    http://www.apple.com/support/bootcamp/
    I'm not sure if this is supposed to work since I've never tried mac hardware at 5ghz on windows before...

  • Officejet pro 8600 plus scan black

    HP officejetpro 8600 plus
    windows 8.1 64bit  upto date drivers and firmware, reinstalled all hp software.
    when copying/scannig to color works fine, when copying/scanning to black and white it shows/prints all black
    This question was solved.
    View Solution.

    Hi, when copying/scanning color image/text to black and white, the output should be in shades of gray. Are you seeing something else?
    If my answer was helpful please click on the "Thumbs up" button on the left to say "Thanks".
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Officejet Pro 8600 Plus: Scan to computer doesn't work with Win8.1 [solved: problem with USB3 Boost]

    Since I installed 8.1 (pro), I can't use my 8600 Pro software for scanning to the computer (via USB). It looks like there is no communication with the printer as for the scanning software, but printing works as usual.
    Tried to use the HP Printer Assistant: when I click the "Scan a Document or Photo" button, I get a "Scanner Unreachable" message. Also after a restart of the printer.
    When I try to scan from Photoshop, the system first finds the printer but then fails to connect to it.
    HP Update says that my system is up to date.
    HP Print And Scan Doctor 4.2 finds and shows the printer on the Welcome panel and seems to be able to communicate with it, to a point.
    It gives me a "Driver error" (sorry if is not called so in English--it takes over my keyboard language, which is French and says "Erreur du pilote") and states that no communication could be established between the scan driver and the printer, and that I should reboot the computer...
    So I did and reran the Doctor software, which gave me the very same error message. This time, I clicked "Ignore" and let it do its things. It ran a "Scan Test" twice and indicated that everything was fine or had been repaired. But strangely nothing happened on the printer during those "tests". And at the end, as it offered me to make a scan test myself, I clicked OK and I had the "Scanner Unreachable" error message again.
    So I made my scans on an USB key, as I had to do a few times already, and that went very well. But I'd be glad to have that "Scan to computer" function back. How?
    This question was solved.
    View Solution.

    Hi ajmch,
    I am sorry to hear that you are still having a scan issue. What antivirus program are you running on the computer? Can you try to scan through Paint and Windows Fax and Scan on the computer? When you run the HP Print and Scan Doctor what error message are you getting?
    In this document for Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection are steps  for checking the WIA and for checking software.
    You can also Use the System File Checker tool to repair missing or corrupted system files that may resolve this issue.
    Let me know if this helped.
    Thank you,
    I worked on behalf of HP.

  • HP OfficeJet Pro 8600 Plus - Squeals while scanning

    My OfficeJet Pro 8600 Plus squeals very loudly while it is automatically feeding paper through to scan the document to a PDF.  How do I stop the annoying squeals??  It does NOT squeal while it's printing ... so I'm assuming it has to do with the feeder tray and the rollers associated there ... maybe??

    Hey @DEP001, 
    Welcome to the HP Support Forum!  I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer's ADF has become quite noisy.  I would like to assist you with this and may have the steps you need to resolve that issue.  
    The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
    Secondly, I recommend you try the following: 
    Clean the ADF
    Rollers are used to feed paper into the scanner, while the separator pad prevents multiple pages from feeding at the same time. If the rollers or separator pad are dirty, the ADF might not feed the paper correctly. Follow these steps to clean the ADF mechanism.
    Open the ADF cover.
    Figure : Open the ADF cover (Officejet Pro 8600)
    Figure : Open the ADF cover (Officejet Pro 8600 Plus and Premium)
    Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
    Use the damp cloth to clean any residue or dust from the pick rollers and the separator pad.
    Figure : Clean the ADF (Officejet Pro 8600)
    ADF cover
    Rollers
    Separator pad
    Figure : Clean the ADF (Officejet Pro 8600 Plus and Premium)
    ADF cover
    Rollers
    Separator pad
    Firmly close the ADF cover.
    Try to print from the ADF again.
    Source
    Lastly, after you've cleaned the ADF, try a 'hard reset':
    Let me know if this helps alleviate the squealing sound when using the ADF.  
    Have a great day!  
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

    This is the same issue reported by several other users in this forum to which no solution has been provided.
    I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
    I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0.  More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
    I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service.  I verified that the server name, port number and authentication login/password values were all correct.
    When scan to e-mail is used from the printer, I get an error message:  Cannot connect to server.  Check server name and address.
    When tested from the computer during the setup of an outgoing e-mail profile, I get an error message:  The device could not send the test e-mail message. (EmailAccounts-timeout).
    When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message:  The device could not send the test e-mail message.
    Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG.  With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X.  When I press the Send button, the e-mail is sent successfully through the same SMTP server.
    All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server.  However, it is not clear what configuration parameter is the one that could be causing the problem.
    This question was solved.
    View Solution.

    After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
    Port 25 is the standard SMTP port number.
    Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
    Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
    I had been using port  number 25 as this is the standard one.  However, all tests were failing.  Hence, I decided to try the tests with ports numbers 465 and 587.
    Port number 465 failed with the same errors listed above.  However, the tests passed with port number 587.  After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
    A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
    Historically in Internet mail, both MTA and MSA functions use port number 25.  However, many Internet Service Providers (ISPs)  and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
    With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail.  Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks.  Using a specific submission server is a requirement when sender policies or signing practices are enforced.
    I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail.  I also wanted to provide a possible solution to other users who are experiencing the same problem.
    So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above.  If none of them work, check your mail provider for other possible outgoing server port numbers.

  • Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

    I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link---  http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14...   ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one. 
    I am using a Mac Pro, system 10.6.8, just installed and started using the printer a couple of days ago, and everything is up to date software-wise. Everything else on this machine has been working beautifully. 
    Can anyone identify what's going on here and how to correct it?
    Thanks for your help--I specifically chose this particular unit over the next model down due to the legal sized glass/bed, and if I can't use it to scan legal docs, well, that's a problem. Thanks for your help!
    This question was solved.
    View Solution.

    Hello,
    Please try the following steps:
    1. Open the HP Utility and select your device.
    2. From Scan Settings open the "Scan to Computer".
    3. Click the "Scan Tasks" tab.
    4. Select the Scan Shortcut used to scan, then click Edit.
    5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
    6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
    7. Click OK and try scanning again.
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

    I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s.  There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale.  The print options box is the default box that was originally develped in the 1990s - no kidding.  I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned.  I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk.  I can not believe HP is even selling this thing with these types of drivers.  I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit.  Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
    What gives?  Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing.  I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7.  That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
    Has anyone else experienced this type of garbage?

    I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
    I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

  • HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.

    HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g can not define a custom size paper.  I would like to have a custom size to work with a card making program.

    Can you help me out?
    I have an HP Officejet Pro 8600 N911a
    When I try to print to a custom print size (2.75" x 6" in my case), I get the same error everyone else is reporting: "Paper detected does not match paper size or type selected. Make sure the paper size or type is correct to continue the job."
    I am currently trying to print using Microsoft Word for Mac 2011 version 14.4.5, but I have the same problem with printing from Adobe Reader 9.8.5 or Preview 8.0.
    I am running OS X Yosemite 10.10.
    My printer's firmware is "up to date" as of 28-Aug-2014.
    This is what I did:
    1. Open System Preferences from the Apple menu.
    2. Click on the Printers & Scanners icon.
    3. Click on the + sign under the list of printers to add a printer
    4. Click on IP
    5. Enter my IP address in the Address field (verified as "valid and complete host name or address")
    6. Ignore Protocol field (default is Line Printer Daemon - LPD)
    7. Ignore Queue field (default is blank for default queue)
    8. Ignore Name field (default is IP address)
    9. Ignore Location field (default is blank)
    10. Under the Use dropdown menu, I select "Select Software"
    11. HP Deskjet 9800 is not an option.
    I searched for 9800, but there is no HP printer with that number in the options.
    I tried selecting "HP DeskJet 980C - Gutenprint v5.2.3" to see if that would work, but I received the same error message as above. I tried selecting other random HP printers, but so far I've had no luck.
    I've been googling about for a way to manually add a printer driver to this "Select Software" list, but I've found nothing (apparently, no one else wants to do this). I did not find a driver download for the HP DeskJet 9800 for OS X Yosemite 10.10 on the Drivers & Software section of the hp.com website.
    Additional details on settings for Microsoft Word for Mac 2011 version 14.4.5:
    Selected File > Page Setup from menu
    Under the Paper Size drop down menu, I selected manage custom size.
    - Click + to add a paper size
    - Enter "2.75" in width and "6 in" height in the paper size fields.
    - Enter "0 in" as the User Defined Non-Printable Area for top, left, right and bottom.
    - Double-clicked Untiled in the custom size list and rename the size as Receipt
    - Click OK to return to the Page Setup dialog box
    Under Settings: Page Attributes:
    - Format for "HP Officejet Pro 8600"
    - Paper size: Receipt
    - Orientation: "tall/portrait"
    - Scale: 100%
    - Click OK
    Select Format > Document and set all page margins to 0.25"
    Thank you. 

  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
    My printer was working fine until today.  Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility.  I went there and it was unchecked.  Seems I had this problem every time I did a new scan job in the past.  It wouldn't retain than check.  So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer.  I did that and also restarted the router but it didn't help.
    Then I tried printing from Word, which has always worked but it didn't this time.  The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
    So I deleted and reinstalled the printer.  No help.  I downloaded and installed HP software and firmware updates.  No help.  I went through wireless setup.  No help
    BTW, all along I got good "Wireless Network Test" results.  I says it's connected but nothing happens when I try any functions of the printer.
    If I can find a USB cable I will try to see if wired works.
    Any suggestions would be appreciated. 

    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
    2. Under the Wireless information you should see your IP address
    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
    4. After you enter your IP address in the website bar go to that website
    5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
    If the website fails to open please powercycle your network again:
    How to Properly Powercycle a Network:
    First, unplug the power cable to your Router
    Once your Router is unplugged, turn off your printer
    Next, shut down your computer
    After 30 seconds to 1 minutes, plug your Router back in
    Next, turn on your printer
    Turn on the computer
    After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
    If the website for the printer opens successfully please follow the steps below:
    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
    Double-click the HP Uninstaller, and then click Continue.
    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
    Click Library.
    Click Preferences.
    Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    Close out of Preferences.
    Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
    2. Once downloaded, run through the step by step screens to reinstall your network printer
    3. Once the printer is reinstalled, attempt a print and a scan!
    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • [win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

    Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
    When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
    I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
    Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >  
    If I reinstall it will work only till my next restart.
    Any suggestions?

    @N3CR4, welcome to the forums
    I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
    I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
    Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
    Have you tried creating another User Account with Admin privileges and tried installing?
    Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
    Will the printer install successfully on another PC?
    Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
    Try unregistering and re-registering the Microsoft Windows Installer service:
    1. Click the Start menu and type " cmd " in the search field and press enter.
    2. Type in " msiexec /unregister " and then press enter.
    3. Type in " msiexec /regserver " and then press enter.
    4. Restart your PC and try the installation.
    Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
    Using System File Checker to Restore System Files
    I really hope the steps help, let me know the outcome
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Maybe you are looking for