Pro CC 2014 constantly has "serious error" crashes - forces me to make new projects

Since upgrading to PP CC 2014 - doing the most basic operations (dragging a clip from source to timeline) the app shuts down - gives "Serious error, will attempt to save current project" dialog, then on relaunch prompts to "open previous project," then I get "opening recovery project, but we make no guarantees, please save to a new file."
Which I do, but it happens all over again after. Super frustrating, as you can imagine. I'm on a 2014 iMac 16g ram, 3.2 Intel core i5 OSX 10.9.4

Adobe support has been a catastrophe for me today. Had a chat with a rep, they said they'd call me to talk it through, hours passed, no call. I called them, and had a tech try to fix my issue for almost 2 hours. Finally "fixed" it. Turned out it was one of the mouse pointer icons that is used by PP was missing in my prefs file, so every time I did certain mouse actions, when that pointer icon was needed the whole app crashed. Um, ok.
But now the issue is back.
Also when he took over my computer, he zeroed out a ton of my other user settings on my computer - a time killer for me. Add to that I get auto support emails from a "do not reply" account saying that if my issue isn't resolved to reply to the email. Plus today CC login was just screwed, so my TypeKit fonts were all inaccessible.
How is it possible for your support to be this bad, Adobe?

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    09/11/14 14:53:15:981 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | passed version in IsLicenseAgreementAccepted 1000
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    09/11/14 14:53:15:983 | [INFO] |  |  |  | LicenseAgreementLog |  |  | 7956 | foundXmlElement in IsLicenseAgreementAccepted
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    09/11/14 14:53:16:099 | [INFO] |  |  |  | SLCoreService |  |  | 7956 | Parsing license file [243157053.lc2] succeed.
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    09/11/14 14:53:32:721 | [DEBUG] |  |  |  | PCDService |  |  | 7956 | No value for key [Updates] in hive [{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}] in master : 10
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    09/11/14 14:53:32:721 | [WARN] |  |  |  | AUMService |  |  | 7956 | config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    09/11/14 14:53:32:721 | [DEBUG] |  |  |  | ServiceLoader |  |  | 7956 | looking for library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
    09/11/14 14:53:32:722 | [DEBUG] |  |  |  | ServiceLoader |  |  | 7956 | Found library C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\updaternotifications.dll
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    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      USDOE0042087DT.BECHTELJACOBS.ORG
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    Fault offset: 0x00000000000016a0
    Faulting process id: 0x13a8
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    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\devenum.dll
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        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-04-27T20:13:02.000000000Z" />
        <EventRecordID>696921</EventRecordID>
        <Channel>Application</Channel>
        <Computer>USDOE0042087DT.BECHTELJACOBS.ORG</Computer>
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        <Data>5486db4a</Data>
        <Data>devenum.dll</Data>
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        <Data>4a5bded7</Data>
        <Data>c0000005</Data>
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        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
        <Data>C:\Windows\system32\devenum.dll</Data>
        <Data>cde2b72f-ed19-11e4-be69-005056c00008</Data>
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