Pro XI not saving images

Hello,
We are having image problems when saving. We have a livecycle form that allows people to save an image with an image field and other data in some text fields.
The users having problems are using Acrobat Pro XI. They seem to be able to open the form, fill in some data and save the form. When the form is reopened the data displays just fine except for the image.
The image field is blank. The image does not display when the user re-opens the form. However, if another user opens that saved form using a different program/version then that user can see the image OK form the saved PDF.
Any ideas what might be happening?
Thank you.

That .plist file should exist. Have another look. - Another suggestion, but not a cure, download Capture Me. It is free and works a treat!
Capture Me: http://www.chimoosoft.com/products/captureme/

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Edited by: 963038 on Feb 17, 2013 7:14 PM

When i omit the line OutputStream out = new FileOutputStream(saveFile);
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//out.flush();
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javax.imageio.IIOException: I/O error writing PNG file!
finished
     at com.sun.imageio.plugins.png.PNGImageWriter.write(PNGImageWriter.java:1168)
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