PRO8600 Not recognizing new ink cartridge

I just changed the cyan cartridge in my Pro8600 printer, as I have previously done with no problem.  However, the printer is not recognizing that the new cartridge has been installed.  After closing the door and allowing the machine to cycle through its initial process, the window again appears stating that the cyan ink is empty and must be replaced to continue printing. I've removed the cartridge and reinserted it several times to no avail.  I've also tried a second new cartridge, again with same results.  Any ideas?

Hello bryantk37127,
Welcome to the HP Forums.
I see that you are having an issue with the ink cartridges not being recognized in the printer.
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with this issue as well as other errors.  Please click on the following link for when An 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Ink Cartridge Problem' Error Message ....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,  
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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