Prob w/ Desktop app loader and my Storm

hello im writing because I have a serious issue with my blackberry desktop manager. it originally caught my attention when I tried to reinstall my bbm. I notice when I go into my application loader software It only displays the programs already installed on my phone, nothing else. No language plugins no nothing. this poses a problem because I cant reinstall my bbm or anything else. Ive tryed on multiple computers so i know it isnt the pc program but the phone. Ive also confirmed this because ive tried with my girlfriends storm and it work as its suppose to. I have no idea how to fix this and obviously i cant reformat. Id also like to add that ive tryed reinstalling the Desktop manager, tryed to open the program in administrator, and i have the blackberry os installed on my pc. your time in helping me with my BIG problem is appretiated

Make sure the OS that is on your Storm is also installed onto your PC.
On your Storm, Look at Options > About, third line down beginning with a "v.4.xxx"
install that OS to your PC.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Creative Cloud chat support (all Creative Cloud customer service issues)
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Prob w/ Desktop app loader and my Storm

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