Prob. with iTunes, Phone won't shut off. Tks.

3GS with 6.1.3 Prob. with iTunes. When I want to close out of iTunes after a Podcast the App will not close out when I hit Home. All other Apps shut down, only prob. is with iTunes. Cant turn phone off goes back ti iTunes when turned on again. Tks.

I hope the previous replies are wrong. It was my understanding that even when Match is turned off in iTunes, music previously matched or uploaded to iCloud will stay there, associated with my Apple ID, even through a cold boot etc. If you want to remove songs from iCloud, but keep them locally, do this:
1. Click "Store" in the iTunes top Menu
2. Select "Turn on iTunes Match" (if it isn't already turned on)
3. Close iTunes.
4. Hold down the Shift key while you open iTunes - this will prompt you to choose or create a (new, locally empty) Library in a different folder from your main Library.
5. Now you should see ONLY music that is stored in iCloud.
6. Delete them all. iTunes will show a checkbox or button for you to click to delete the selected items from iCloud.
7. Turn off iTunes Match (see #1)
8. Restart iTunes with the Shift key again, so you can get back to your main Library - with Match turned off.

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I was downloading the latest iTunes and my computer shut off in the middle and now my phone is displaying that it needs to connect to iTunes. iTunes says my phone needs to be restored before it will work with iTunes. HOw do i avoid restoring?

I was downloading the latest iTunes and my computer shut off in the middle and now my phone is displaying that i need to connect to iTunes and iTunes is telling me that i need to restore my phone before it will work. I have pics that i have not uploaded yet, how do i get around this without restoring my phone? Thanks,

I have the exact same issue. I havent found our what is causing it either. Multaple re-install attempts with no success. I have to use Windows Media Center to burn audio discs. Any other advice?

HT201412 my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode- can't do recovery

my iPad is frozen.. it won't shut off.. i can't do a forced restart by holding the sleep/wake and home button.... it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… I also can't do recovery mode as the ipad won't shut down for me to do a recovery mode.... HELP

Erase iPad and setup iPad from scratch
1. Launch web browser on your computer
2. Sign in to www.icloud.com
3. Tap on Find My iPhone
4. Select the iPad to be erased
5. Tap Erase iPad
6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked
7. Tap Erase
8. Enter Apple ID and Password
9. Tap Next
10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased
11. Enter phone number
12. Tap Next
13. Tap Erase iPad
14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"
15. Done
16. Erase started
16. OK
17. Remove from Account (this will allow iPad to be activated and used by another person)
Setup wiped iPad
1. Slide to unlock
2. Select English
3. Select Country
4. Choose Wi-Fi Network
5. Enter Wi-Fi password
6. Activate iPad
7. Apple ID and Password
8. Apple ID and Password
9. Enable Location Service
10. Select "Restore from iCloud Backup"
11. Enter iCloud password
12. Agree to Terms and Conditions
13. Choose backup
14. Select "Backup file in iCloud"
15. Hello (Welcome)
16. Slide to unlock
17. Update Completed
18. Continue
19. Enter Apple ID and Password
20. Updating iCloud
21. Select "Don't Add Passcode"
22. Welcome to iPad
23. Get Started
24. Restore Apps and Media. Your settings have been restored. Connect to power to save battery while apps and media are downloading
25. Sign in to iCloud

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I restarted my phone and now I am having problems with it. It will turn on but only goes to the black screen with the droid eye before shutting off again and trying to restart, what can I do to fix that?

I restarted my phone and now I am having problems with it. It will turn on but only goes to the black screen with the droid eye before shutting off again and trying to restart, what can I do to fix that?

I'm sorry to learn that your phone is having problems starting up, marinema08. I'm sorry if this is incorrect, but are you using the original HTC Droid Incredible or a later Droid Incredible model? Please try placing your phone in Safe Mode to see if you are able to move past the Droid eye. http://vz.to/1kdQWVI If you are able to enable Safe Mode, please try deleting any recent applications you have added.
AndreaS_VZW
Follow us on Twitter @VZWSupport

I plugged IPOD in to sync ( first time in over a year) it auto started with the "Do Not Disconnect", but did not sync. Now the IPOD is stuck in that mode, won't shut off, won't sync, won't work. is there a way to reboot it?

I plugged IPOD in to sync ( first time in over a year) it auto started with the "Do Not Disconnect", but did not sync. Now the IPOD is stuck in that mode, won't shut off, won't sync, won't work. is there a way to reboot it?

It has already been 6 days from your post, my apology for responding so late, but it is my habit to help only the leftovers, which the other contributors missed.
Toggle the hold switch make sure there is no red showing.
To reboot an iPod. (Or RESET in Apple iPod jargon)
Press Menu and Center button for about 10 secs till the Apple logo comes ON , this would not erase any data from your iPod.
I would advice you to leave the iPod charging for about 4 hours, if it has been discharged for 1 year or more, and also Apple recommends that you charge the iPod at least once a month, to prevent a discharged battery leakage, which may corrrode the circuitry in the iPod.
Hopefully you don't get the dreaded RED X on the iPod screen.
Good Luck!

My LG Ally is frozen and won't shut off

This morning, when I tried to sign in to Google Talk it said it is unable to connect. When I cleared out of there I decided to power off and see if restarting helped the issue. Unfortunately, It got stuck while powering down and it won't shut off. I tried holding down buttons, which didn't do anything. I can't get the battery out and broke my nail in a really painful way trying. Any advice? How can I safely remove the battery without resorting to prying it out with a screwdriver?
If anyone can help I will be eternally grateful. I love this phone and hope this won't become a recurring issue.

My Lg Ally also had the exact same problem. I called tech support and after a couple of subsequent freezes, Verizon sent me a new phone. After a couple of days, the new phone is experiencing similar symptoms. The one thing I noticed that both phones had in common was the location where the freezing occurred. I was trying to place a call, when located approximately a hundred and fifty yards from a known cell site. I wonder if you have noticed the problem reoccurring at a particular location or proximity to a cell site. This is just an observation that I have made. As far as the battery, I would try to find a small piece of plastic or even a small baby spoon to pry the battery out. Something that will not damage the case. The only way to reset the phone is to pull out the battery. After you remove the battery, you might put a small tab of tape around the top. This way, if it happens again, you can pull on the tab of tape to remove the battery. (kind of like you see in the battery holder compartment of portable radios.) I hope this is not a common problem with these phones. Hopefully Verizon and LG will identify this problem immediately.

HT203987 My Apple iPad won't shut off or close down. How do I get it to shut off'

I Have an Apple IPad tablet.it is a 32 gb. IOS 8.1.3 when I try to shut it down I know there use to be a bar that you slide to close it.but now I can't find it . I held the button down for 10 to 20 seconds but it still won't shut off. If I let it go during the nite while I sleep I can hear it makeing a dinging sound like I get when a notification shows up. but it won't completely shut down . How do I get it to shut off.

TTry a reset. Hold down on the sleep AND home buttons at the same time - for 10 seconds or so - until the Apple Logo appears on the screen. When the logo appears, let go of the buttons and let the iPd start up. After it starts up, then try to shut down again.
BTW, I amost never shut my iPads or iPhone off. I simply let them sleep. I recharge the battery when needed but always while the iPads or phone is still powered up.

My iphone won't shut off the internal microhone when using garageband or amplitube, it used to work fine but then one day changed?

Hi, my iphone used to work fine, when using garageband with an irig it would shut off the internal mic, all of a sudden this is not the case. even without irig plugged i it still uses the internal mic which has never been a roblem? answers anyone?

I have the same issue, my iphone 4 wont connect to one of my macs but will charge, when i connect it to another mac it connects straight away... i restarted and reinstalled and nothing....
Laptop 1
iPhone 4 - Not connecting to iTunes but will charge.
iPhone 4s - Connects and charges.
iPhone 5 - Connects and charges.
Laptop 2
iPhone 4 - Connects and charges.
iPhone 4s - Connects and charges.
iPhone 5 - Connects and charges.

Iphone won't shut off properly, has frozen on spinning wheel screen

iphone won't shut off properly, has frozen on spinning wheel screen

Try to reset the phone by holding the sleep and home button until the Apple logo comes back again.
If this does not help, connect in recovery mode and set it up "as new device", explained here iPhone and iPod touch: Unable to restore and here How to set up your iPhone or iPod touch as a new device

After iOS 7 download have to do "hard resets" several times a day...phone freezes and shuts off

After ios7 I have to do "hard resets" several times a day. Phone freezes and shuts off.

Hello Hockey2013,
Thank you for using Apple Support Communities.
Usually for an iPhone that is doing this I would recommend resetting the device, but you do that already. Next I would have to recommend backing up to iTunes, then restoring the device.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
After you restore the device I would set it up as new and use it for a bit to see if the issue persists. If it does not, restore from your backup and then test it for a bit again to verify that it works.
Regards,
Sterling

I dropped my iPhone 4S in the toilet. Now it won't shut off and the camera light stays on. What should I do?

I dropped my iPhone 4S in the toilet. I dried it and shook out as much water as I could. I removed the SD card and put everything in a bowl of rice. It is still in there and everything appears to be working normally, but it won't shut off and the camera light stays on. I've tried the restart thing where you press and hold the pwr button and the home button. What should I do?

Service and Repair - https://selfsolve.apple.com/ Repair options (require hardware serial number)
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one <-- enter correct country once on page

I would like to use my deactiveted iPhone 3G for apps and music. How do I add music? When I synch with iTunes it won't add the selected playlists.

I would like to use my deactiveted iPhone 3G for apps and music. How do I add music? When I synch with iTunes it won't add the selected playlists.

See if this link offers any insight,
Use iPhone as an iPod
http://support.apple.com/kb/HT3406

I phone is not sync with itune, phone is not appearing in left pannel of itune screen

i phone is not sync with itune, phone is not appearing in left pannel of itune screen, please advise!!
When connected with USB data cable, its only charge and open camera folder.
Laptop OS is windows 7.

Calendar has 5 appointments over next month
7 contacts added to file
Outlook set as default email
PST file is 2007 file
this has been done for each test with no luck

HT201401 My home button does not respond and the phone will not shut off

Has anyone had a similar problem where the phone will not shut off and the home button does not respond

You should try taking it to the Apple Store and asking for a replacement.
Or you could enable Assistive Touch from Settings>General>Accessibility.

Prob. with iTunes, Phone won't shut off. Tks.

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