Problame connecting iphone to pc and charging
hello,
I have been having a hard time connecting my iphone to the pc or the wall ac plug.
when I plug it in, some of the time the icon changes and the device charges normaly, some of the times i get a worning that the iphone cannot be charged when "this device" (ie the charger) is connected, and most of the time, nothing happens when i plug it in.
I have contacted the chat support service, he sugested that I should backup and restore.
I did back up using icloud HOWEVER since I can't connect the iphone to the pc, I CANT RESTORE IT.
As I wrote befor, when i plug it in, nothnig happends and the iphone doesnt show on my Itunes.
And one more thing, when i plug the device, though it doesn't connect, it seems like there is some degree of charging,
I mean, if it is pluged in all night, i may reach the 80%.
please help.
here is a tanscrtipt of out chat:
Sunday, June 9, 2013 09:35 PM
Duration: 0 seconds
Lee:
Hello, My name is Lee! Welcome to AppleCare Support! Please give me a few moments to look over your information. Please note: In the event that our chat is disconnected due to a system/connection issue, I'll email you your case number, so you can chat or call us back, and we can pick up where we left off!
Izik:
hello..
Lee:
Hello Izik, how are you doing today?
Izik:
i'm doing well.. thanks.. you?
Lee:
Good to hear that you're doing alright! I'm great, thanks for asking! From what I can see here in the pre-chat notes you provided, it looks like you're needing assistance with the battery for your device. Is this correct?
Izik:
i'm trying to charge my iphone, and it wouln't make a connection..
Izik:
the problame started after i updated the ios
Izik:
sometimes when i restart it, it connects.. sometimes it works after i unplug it and plug it back a few times
Lee:
I'm very sorry to hear that you're having issues with charging and connecting your device but I definitely want to do everything within my power to try and get everything working for you! Is this ok?
Izik:
sure
Izik:
what do you think couses the problem?
Lee:
I would like to check a few things to see if there's anything obvious causing the issue. If I don't see anything out of the ordinary, we may want to move ahead and either reset some settings on the device or backup the device and restore the software, which is very easy. We will definitely check everything out first, is this ok?
Izik:
oh and when it is pluged.. it gets charged super slow.. like all night long to charge to 80% but the icon doesn't change
Izik:
yeah i'm with you
Lee:
Lets first take a look at the issue with connecting to the computer. Could I have you connect your phone to your computer for me please?
Izik:
it is pluged in but doesn't connect
Izik:
sometimes it does.. sometime it doesn't.. now it wouln't connect
Lee:
Could I please have you try a different USB port on the computer to see if it connects?
Izik:
ok..
Izik:
still the same
Izik:
and it's a port that works for sure
Lee:
Thanks for that information Izik.
Lee:
I'm going to have you check to see what version of iTunes you have on your computer. Do you see options like File, Edit and View towards the top of your iTunes window?
Izik:
wait i'll start that itunes
Izik:
i see a list of song that i downloaded a year ago
Lee:
Do you see options like File, Edit and View towards the top of your iTunes window on your computer?
Izik:
no i dont...
Izik:
there is an icon in the top corner
Lee:
Thanks for that info. Is the icon in the top-left corner and does it look like a black and white box?
Izik:
when i click on it.. i have the options "new, library, itunes store,, etc
Lee:
Could I have you click on the arrow on the right of the black and white box and choose Show Menu Bar?
Izik:
oh ok.. now i see it
Izik:
it was hiden
Lee:
Great!
Izik:
what do you want me to do?
Lee:
Now if I could have you click on Help at the top and About iTunes. There should be a windows that scrolls up and says if you have iTunes 10 or iTunes 11.
Izik:
11.02
Izik:
11.0.2.26
Lee:
Thanks for that Izik. Sounds like iTunes should be able to recognize the phone then.
Izik:
since we began to chat, i charged 1%
Izik:
but still doesn't connect
Lee:
Do you know if you have any security software installed on your computer?
Izik:
i dont think so
Izik:
i'm prety sure i dont
Lee:
Excellent job of troubleshooting so far Izik.
Lee:
Since you have already done a great job so far, our next steps would be to backup and restore the device as new using iTunes. Have you ever restored a device using iTunes before?
Izik:
the last time i treid it faild to backup and erased half of my phonebook
Lee:
I understand your concerns Izik. Are you familiar with how to share your contacts with iCloud?
Izik:
i am new to icloud
Izik:
i didnt have it on my last IOS
Lee:
That's ok. Would you be interested in sharing your contacts with iCloud?
Izik:
sure.. just tell me how
Lee:
Perfect. Could I have you press the Home button to go back to your Home screen with your app icons, go into your Settings and then select iCloud?
Izik:
ok... and then?
Izik:
backup and storege?
Lee:
Does iCloud show that you're signed in with an Apple ID and do you have on and off switches?
Izik:
yes
Lee:
Is the Contacts switch turned on?
Izik:
yes
Lee:
What is your Apple ID email address that you're signed into iCloud with?
Izik:
it's [email protected]
Lee:
How many contacts do you believe you have on your phone?
Izik:
about 200 i think
Lee:
So I'm seeing that many contacts on iCloud so we should be good. Would you now be comfortable with backing up and restoring your phone using the computer?
Izik:
ok yeah
Lee:
Good! Izik, I would like to share some articles with you so we can make sure all of our bases are covered. Could you please right-click on the following links and "Open In New Window" so we don't get disconnected from this chat? Here are the following articles: How to back up, Restoring iOS Software. Let me know if you can view these articles ok.
Izik:
i opend them
Lee:
Super! We'll want to first start with the How to back up article under the section iTunes: How to back up.
Izik:
ok i allready did that.. i backed it up
Lee:
Ok, so now we'll want to start the restore process.
Izik:
oh wait... it is backing up now
Lee:
Sure, I can wait.
Izik:
it looks like it's gonna take a while
Izik:
does it also back up photos? cuz if it does, it'll take a lot of time
Lee:
Yes it also backs up photos. So do you feel comfortable with with going through the steps in the provided articles on your own?
Izik:
i dont know if it is related but i keep loosing rec
eption
Lee:
Reception should not be related with charging and battery issues.
Izik:
it goes from 0-3 bars
Izik:
oh.. ok.. then
Izik:
what do i do if after restoring, the problem doesn't get solved?
Lee:
If restoring doesn't resolve the issue then you can chat back in with the case number 454055082 and we can help assist further.
Lee:
Here is the game plan we should follow with the restore: Go ahead and let the device finish the restore. If it asks at any point to restore from a backup, please select no. We want to make sure it gets restored like a brand new device out of the box. Once the device is restored, you can follow the setup screens on the device to set it up like the first time you used it.
Lee:
Don't restore from any backup or put any content on the device just yet. Once the device is set up, I would like for you to test it to see if the issue persists.
Izik:
there is one problem
Izik:
the 1st step is to connect the iphone to the pc
Izik:
2nd step is to select it once it apears on i tunes.. but that doesn't happend
Lee:
Do you have a button in the top-right corner of the iTunes window on the computer that says iPhone?
Izik:
i feel kind'a silly but no
Izik:
i have "search library", itunes store
Lee:
Could I have you click on View at the top and select the Show Sidebar option?
Izik:
ok...
Lee:
Is the phone showing up on the left sidebar under Devices?
Izik:
i see music, movies, TV shows, apps, itunes store, home sharing, genius that's it no devices
Lee:
Could I please have you unplug your phone and plug it back in?
Izik:
nothing happend
Izik:
it wouln't connect to the pc
Izik:
nor to the plug on the wall
Lee:
Could I have you try plugging the phone into a different USB port?
Lee:
On the computer?
Izik:
we allready tried that... it doesn't work in any port..
Izik:
but i tried it anyway just now...
Lee:
Could I have you try restarting the phone to see if you're able to get it to connect?
Izik:
should i finish backing up first?
Izik:
for the last 10 min's it is stuck on "14 mins to finish"
Lee:
Yes you should wait for the phone to finish backing up before you try anything else. If the phone is currently backing up then that means it's connected.
Izik:
i thought that it backs up on the internet
Izik:
and not on the pc
Lee:
Are you currently backing up through iCloud and your WIFI or are you connected to the computer and used the iTunes steps to back up?
Izik:
im backing up with icould an wifi
Izik:
trying to back up*
Izik:
i dont understand this, not it says 17 min lest to finish
Izik:
now*
Lee:
So the backup may have shortened to only being 17 minutes. Once the backup is done then we'll need to follow the steps on restoring using iTunes on a computer.
Lee:
If we have any issues with restoring then we may need to try some other options and steps. Did you want to chat back in when you're done backing up and are ready to restore?
Izik:
sure.. ok but the problame remains.. it doesn't connect to the pc
Izik:
therefor i have no way to restore it with i tunes
Lee:
There are some other steps we can try with connecting to the PC like forcing the device into recovery mode
Izik:
oh.. ok..
Izik:
so.. do you want to come back after i finish backing up? or would i continue with someone else?
Lee:
You would probably continue with someone else but I'll be leaving notes in our case.
Izik:
ok then...
Lee:
Did you have any other questions or concerns, or was there anything else you needed from me before we go? You are my number one priority, so I want to make sure everything is satisfactory before we end this chat.
Izik:
everything's good, you have been very kind and helpfull.
have a good morning/day/night
Lee:
Izik, it was a pleasure working with you today. I hope that you're satisfied with the support I've provided. If you have a few seconds, please answer the 5 short questions that will pop up when you click "end chat" in the top left corner. I hope you have a great rest of your day! Regards, Lee B. iOS Tech Advisor Apple, Inc.
got that once a reboot and it was fine again
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It is 0 Ohms on two of them, one of those being the charger which came with the HP Stream 8. The other 0 ohms was generic. The third was for an apple iPad and it measured about 53KOhms. That is probably not the 0-200 Ohm resistor but probably it is the termination impedance indicating that there is some communication intelligent serial port in the charger itself. Let it up to Apple to be different. This method is somewhat moot because this mode of signaling would prevent OTG + Charge because it seems unlikely that you'll be able to OTG when the data lines are shorted to one another and loaded down with such low impedance. I could be wrong about this. . . The other method I have seen suggested to work with some tablets and phones other than the Stream 8, is to short the USB Micro B pin 5 to pin 4 with 0 Ohms to 100,000 Ohms. USB B has 5 pins. USB A only has 4. The extra pin on B displaces the GND pin from pin 4 to pin 5 and makes pin 4 an ID pin. So this signal applies a pull-down to the ID pin (pin 4) or in some cases I have seen it suggested to short it down with 0 Ohms. Dead shorting things always makes me nervous. If ID is a simple high impedance normally high input, a resistor could be used to make the voltage well below the low or zero threshold while also preventing the risk of damage when fooling with a device you don't have the schematic for. Still, 100K is a little high for a "pull down" in most situations I am used to. Even a 10K would be iffy. A 1 K or 2 K seems pretty safe but then things are lower and lower current these days. . . Anything but a dead short though if possible. So it seems possible to me that the device might be able to "identify" by the specific value of the resistor that is here. In other words the resistor is not a pull down but actually an analog ID signature, in which case the exact value will be critical. So if this is the case, a guess isn't going to work. Obviously in any such scheme as described above, some chip inside the Stream 8 would need to be responsible for supporting such intelligence. I am hoping that the Stream 8 has such a chip. Likely a register inside that chip would reflect at all times what the state of the ID pin is with a binary number. All that is needed is for the BIOS to address the chip and the register in it and read that number via the bus to determine what is going on at the port. Finally it would use that info to send hardware control signals to the power electrontics to set the proper direction for power to flow etc. (and change the state of the icon on the screen of coarse) I am not sure if the ID pin method described is a USB standard or not either. There may possibly be a third way. But I do not suspect it would be possible with a non-active external device. In any case too complicated for the novice DIY for sure. The apparatus would need to act is some kind of bus extender. Like an active hub. But it would use the serial USB data lines handshake and in addition to replicating one or more additional USB ports, intelligently inform the tablet to get with the program which is "now we are going to otg and charge at the same time." This requires an intelligent external device with a CPU in it probably. It seems to me that many other tablets have managed accomplish the goal here witho the necessity for an intelligent external device and so the Stream should also be able to do so. There is a device which claims to be able to work with the HP Stream 7 and 8 and even provides ethernet and DVI ports in addition to the USB and of coarse charges the stream as well. But its expensive because it is active. Se here: http://amzn.com/B00OVDE0GC It is called a "Docking Station" A reference for a product that does exactly what I want (possibly without active electronics) is here: http://amzn.com/B00LTHBCNM It is by Kirin and it is a squid type device with four USB ports. It does precisely what my objective is. But reading in the reviews a Stream 7 user indicated that it would not OTG and charge, not exactly clear if it worked as an OTG USB hub or not. Another reviewer indicated that it would not even support a single USB device much less charge on the Stream 8. This device has a switch on it. I forgot to mention that some "hackers" have claimed to succeed with other tablets to trick their devices by using a multi step process to plug things in. Usually in general they would get the tablet connected and charging first, then they would flip a switch or something removing whatever resistor or signal was presented by the first switch position. For whatever reason the tablet would continue to charge. Then the data lines would be free and they would plug in a usb stick and it would mount up correctly even as the tablet was still charging. Its like the power circuit has a latch that will not allow it to flip to "power flow out" mode so long as it senses power is still flowing inward regardless of what software is telling it. Complete guess here. Such tricks seem iffy to me. Changes in the BIOS could change the way this works. Also you can't be sure what is really happening if you don't have a schematic. You could damage your tablet. A lot of people go by the charging icon indicated in the OS to know if the tablet is charging. But I am a low risk kind of guy and my policy is generally to not intereperet indicators to have any meaning at all the once a device is operating in a non standard setting. Especially when its something i didn't build and couldn't fix if I fry it. Hypothetical reasoning: tell me what sensory data actually drives the state of the on screen charging indicator? Does it reflect the hardware control bit that actually programs the power direction and state on the port? Or does it measure the direction of power flow, say in the battery supervisory section of the circuitry? Point is - none of us have a schematic because it is proprietary. To really be safe depending on how smart the hardware electronics are, the port needs to be in a deliberate "power flow in" mode. If it is in a "power flow out" mode and power is being delivered externally as well you wind up with the two power supplies driving the same power nets. In that circumstance, the two opposing regulators which are both attempting to drive 5 V may have slightly different voltage calibrations. That could cause them to fight each other with over 100% of their current capacitiy. For example if one attempts to regulate 4.95 V actual and the other and the other attempts to regulate 5.05 V. Current will then flow to the tune of 100 mV / a couple milliohms in the wires connecting the two. This could be several amps. (a lot) In other words, like I said: You want the tablet to know that power is coming in not going out and to automatically hit the necessary internal switches to make this happen. Probably the tray icon should accurately indicate this but in some goofy situation it might not. There may be a chance the icon could indicate charging and still be burning up or stressing some circuit of the tablet or charger. Another possible thing I could see happening is if you play with those resistor signalled types enough you might find a resistance value that winds up placing the device in an intermittant state. In other words it keeps flipping back and forth rapidly between OTG and charge. It may give the illusion that it works. You may have marginal communication with your USB devices and the battery might even charge. But still lots of stress will be on the power circuit. It is hard for me to risk a perfectly good tablet if I am not sure exactly what I am doing. If some brave individual performs their own experimentation and verifies that it charges and OTGs and you tell the rest of us, then you'll be a hero. Maybe one of you has good knowledge about the USB standard to be more confident in such an experiment . . . like how is the ID pin 4 REALLY supposed to work for example? That is what I know so far. If you think you can help further, thanks in advance, or if this has helped you, then your quite welcome.
To everybody who replied, thanks very much for your input. Firstly, beegmouse those two links are a great find. Lots of good info. Dell™ Micro USB Dongle for Data and ChargingHow To Turn A $99 Tablet Into A Workstation! A few things still worry me. 1. The article is entirely about the Stream 7 not the Stream 8 (minor). 2. In the comments below the article a few people indicate that it charges, but slowly or remains at a steady power state. One of the commenters also provides a link to another similar OTG and Charge Device. Universal usb OTG Charger HUB cable for Tablet PC thinkpad 8,X98, M80ta,WT-8,Miix2,ME-400C,V8P,T100TA,W4-820,V975I,more models One commentor, Martinot states: "I know others who got this one to work with HP Stream:" Then Martinot reposts the same thing but with a slight correction: "I know some who got this one to work with HP Stream 7 and other Windows tablets:" So is it only Stream 7? or other Streams too? The charging "slowly" part kinda scares me. It seems to indicate somethings not right.I don't want to fry my charging circuit and wind up having to RMA it. Of coarse it could just be these people's perception as well. Like watching grass grow. I charged mine and it is normally kindof slow. It takes the whole night to charge when it is shut down and using the supplied cable and charger. Finally from the DIY perspective - Where's the magic? I notice that the Dell device specs say that the Micro B female port on it is dedicated for charging. So you connect your supplied cable and charger to that and the USB device to the other port. (in the absence of a dock or USB hub) I suspect there's an open on the data lines in the female micro B port of the DELL thinger. That way the 0 Ohm short on data +/- that is completed by the charger doesn't make it through the DELL thinger to the tablet. But does the dell thinger replace it with something else? Can't be anything very low impedence or the data to the USB device would be too loaded down to signal. Maybe it puts something on pin 4 the ID pin. Really hard to say. Also difficult to get probes on that little Micro B male. I need to get some push pins or something super tiny to probe those tiny pins. ~~~ Thanks for your post and thread reference leo_kendall.(Parallel Thread on This Forum: OTG, charging and extrenal batery pack works HP stream 7) leo_kendall says that it charges "slowly" using this method as well. Others in that thread report slow charging, but one said no charge at all . . . maybe did it wrong? Interesting that you need to disable the Microsoft ac adapter device driver. Also thank you to eriri-el, I actually saw that entire video even before I posted the first time. Remember that the video demonstrates this with a Toshiba something or other, not a Stream 8. One thing that is clear to me is that tablets all have unique behavior with respect to OTG plus charge. Still to address the idea, I think this may almost be electrically identical to leo_kendall's method. However it could be slightly different at the Micro B end because one begins life as an OTG cable. The other is something different. I researched the Y cable at Startech. 3 ft USB Y Cable for External Hard Drive - Dual USB A to Micro B The purpose of the cable is to provide the ability to connect the USB Micro B end to a single power hungry client USB device - such as external hard drive. The other two branches go to the PC in normal use. One provides the actual USB data connection with the standard 500 mA of power. The other (red one) provides an additional 500 mA of power from a second USB port. The point is to provide double the power to an ext HDD. There are no data wires in the red one. In the linked video, the cable is being completely repurposed. Not that it's an invalid idea, you just have to be careful when trying to be smarter than the designers. Basically both methods place all three ends (Tablet, Charger, and USB Device) on the same common power bus. That is, sharing the same +5V and Ground nets. How these two methods may differ has to do with that fishy ID pin (pin 4). leo_kendall started with an OTG cable. Whatever the OTG cable had on pin 4 before, I think it probably retained in his mod. Be that a resistor to gnd pin 5, a short to ground pin 5 or whatever. Its probably embedded in the molded plastic of the Mirco B connector which was not cut open or modified right? Who knows what is on pin 4 until you get a DMM connected to some tiny push pins and measure pin 4 on that particular OTG cable. Whatever is on there, It makes sense that it signals to the tablet "Hey, I'm an OTG cable, do OTG stuff." In the tablet's sense of the world, I think "OTG stuff" doesn't include charging. Hence why leo_kendall had to disable the ac adapter device driver. Intuitively, to me "OTG stuff" would mean put out power to the connected device not take in power. But they say it works so . . . What this means is connect the Tablet's battery to a +5V voltage regulator with a 500 mA current limiter heading OUTwards on the port. Voltage regulators and current limiters are usually one way things. And trying to put power through them the wrong way should not work at all. If it does its because additional circuitry was implemented to allow it. But can you count out the designer to have gone that extra mile? Unless there is no signal at all on pin 4 or whatever. . . Maybe the power nets of the tablet are smart enough to sense the power level inside and outside and judge from that to determine if it needs to supply power out or drink power in. I mentioned in my first post that "could be" So the difference is .. . eriri-el's Startech Y cable is made for a completely different purpose. It might have the same thing on pin 4 or something different. I can't tell from here. Its not an OTG cable I know that. Does an OTG have some special thing on pin 4? I just don't know. But the guy in the video from eriri-el didn't mention needing to disable his ac adapter device driver. ~~~ So some of you have working OTG plus charge. I am still not 100% convinced of the safety. I know I'm a chicken. But that's just me. Needing to disable microsoft drivers, not unusual. Using Y cables for things they are not intended for, I dig that too. Cutting open OTG cables and twisting wires together. Sure! May I suggest that anyone trying this uses either some heat shrink tubing or electrical tape to completely insulate each wire once its connected. Charging more slowly than normal bothers me. Then again maybe it just charges slow because its booted up and the USB stick uses power as well. ~~~ What progress have I made? Well not much in the way of OTG plus charge. This cable has positively worked for a USB mouse and USB keyboard on my Stream 8: Kirin Micro USB Host Cable Male to 2x Type a Dual USB Female OTG Adapter I know I said not to do that, but it's relevant. I used a DMM (Ohmeter Setting) with alligator clips and some safety pins with a piece of kleenex to insulate them from one another. I measured between the Micro B pin 4 and 5 (ID and GND) on the above Kirin (OTG) cable and got close to zero Ohms in both polaritys. (Red probe on pin 4 while black on 5 AND red probe on 5 while black on 4) I measured 26 MOhms between the D+ and D- (3 and 2)on the Mirco B. (Hi Impedance) The power pins were straight through to both USB A connectors. Because its a dual port, I know it has to be a port replicator (hub) so there are some active electronics between the data lines, and those chips being powered by the +5V bus that shared three ways. So the Micro B end looks just like this electrically: ID Pin Schematic In the Kirin there are of coarse two USB A ports, and the D + and - are not straight through but have a replicator device in the middle. The most relevant thing is pin 4 I think. I have seen it suggested to use a resistor as the ID pin short. This is the first real OTG cable I have had my hands on to put a probe on it and it uses a wire not a resistor. . . go fig. Wire cheaper than cheapest resistor ? yes indeed. I could probably do with this cable what leo_kendall showed without cutting it open by simply connecting the necessary gender changer cable from the charger to one of the Kirin's USB As. But if that cable puts through both D +/- lines the D+ to D- short seen at the charger might (digitally) do strange things to that port on the replicator. A homemade USB A male - male power only cable then. Now I just have to tell myself its safe to try. Another thing I noticed about the Kirin's Micro B male is that the pins are recessed at three different levels so as to create contact in a sequence vs all at once. Level 1 being the first to contact, then 2 and 3 last.1. +5V2. D+ D- GND3. ID One final link USB Micro B Pinout for Hosts The last sentence on the page above is my favorite part "Additionally, most devices can receive power in host mode, even though this is not part of the standard." Well I have had enough of this for today. I will be sure to update if I get this working. For now be safe with your tablets all.
Thanks again for your ideas and input. -
My iTunes and Laptop doesnt detect my iPhone, But it is charging when connected to the Laptop?
Try troubleshooting steps mentioned here: http://support.apple.com/kb/TS1538
-
After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
when I connect my iPhone, iPhoto opens and the phone begins charging but iTunes does not recognize it and I cannot sync. Any advice?
Howdy AndieKanaras,
It sounds like your iPhone is being recognized everywhere but in iTunes. I would use the troubleshooting for that issue in the following article, named:
If you don't see your connected device in iTunes for Mac
Thank you for using Apple Support Communities.
All the very best,
Sterling
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