Problem about factory reset my iphone 4s

My boyfriends has very big problem after he try to download iOS 8. He forgot an Apple ID password so he tried to sign up new apple ID and found that iCould still ask about old Apple ID password. He tried to type every but it wasn't work and then it was LOCKED. Unfortunately, his old email was deleted. He can't reset his password and forget about questions for reset password in iforgot.apple.com. Eventually, iforgot.apple.com is also LOCKED. I don't know what should he do? it shows notify that "This apple id has been disabled security reasons".
Any one can you help me? Thanks for your kindness suggestion

I found in internet that factory reset can restore everything
          --> I try to reset in Setting> General> reset> Erase all Content and Settings. --> it ask for passcode I type usually passcode that use for unlock screen but it's not work. I don't know why?
          --> I try to use reset via iTune but it asked me to close "Find My iPhone" first. But I can't because, I don't know password for iCound .

Similar Messages

  • I've factory reset my iPhone twice, about to be three times. has anyone else had issues that force them to factory reset their phones.

    So I got my iPhone 6 on the day it came out and it has been the most frustrating experience I've ever had with apple.  I've had to factory reset my phone twice, probably about to be three times once i get home from work.  The first time was trying to transfer my stuff from my old iPhone and right after it finished my iPhone 6 turned itself off then turned on to the boot up screen (the one with the apple logo) and then shut off then did the same thing.  this forced my to factory reset my new iphone literally the day i got it.  The next day i was trying to upload my music and basically the same thing happened again, forcing me to reset my phone for a second time.  Just now (its been two weeks that I've owned my new phone)i tried to get on twitter and the app crashed then my phone reset itself and when it loaded to the unlock screen, instead of my background it was just a black screen with the time and the unlock slide.  when i unlocked it, it went back to the normal background and the main screen.  Because whenever i would turn off (not power off, but put it to sleep) the phone and turn it back on it would do the same thing.  I decided to restart it (actually turn it completely off and then back on) and now it will show the boot up screen then turn off.  I understand that there is the solution of factory resetting my iPhone, but 3 times in 2 weeks is pretty unacceptable, seeing as i had a 4s for almost 3 years and never once had to factory reset it and its also incredibly annoying to have to redownload all of my stuff.  Has anyone else had this problem? is there anyway i can keep this from continuing to happen?  is it a software issue or is it the phone itself that is messing up?

    WiseJD, thank you for your suggestions.  Well the first two restorations were the first and second day (9/19 and 9/20) that i had my 6 and both times i chose to restore is as new.  since then there haven't been any issues until now.  granted the first time my phone messed up was after i used the At&t transfer app which made me think it couldve been something that corrupted my device.  the second time though started with me attempting to download music from the itunes store app on the phone.  for whatever reason it would download but not but it wouldnt process and install the music.  Then i tried to download it from my computer and thats when the second screw up occurred. that time i dont think it was an issue of my phone being corrupted because it was already acting strangely before i ever plugged it into my computer.  This third time, i'm at work so i havent been able to do anything about it, i wasnt downloading anything and my phone was not hooked up to a computer, i simply tried to open twitter and then all this happened. and it has been a solid almost two weeks without incident which makes me think its my phone and not corrupt files.  also looking at forums, not just these but other online, i haven't really seen anyone with the same problem which adds to my thought that its a problem with my phone. 
    Just to be clear, the first time this happened, the iphone would display the boot up screen then shut off then turn on and display the boot up screen, then shut of and kept going on like that until i put my iphone into recovery mode and factory reset it.  the second time the iphone would display the boot up screen and then shut off, but wouldnt turn on unless i pressed the power button again.  this third time is the same story.  i dont know if this makes a difference or if its symptomatic of different problems but i figured it wouldnt hurt to explain in detail the issues that happened each separate time.
    Also on a side note, i havent done anything like jailbreak it, mess with it download or any third party apps not on the app store.

  • I factory reset my iPhone 4 that I've had for 2 years and now I have to have  the volume on max to hear anything. Any help?

    I had to factory reset my iPhone 4 because of memory constraints.

    I wasn't "unlocking" my phone, I went into the settings and clicked the option to reset the iPhone to the way it was when it left the factory.

  • After I factory reset my Iphone 4s, I can't finish the step where it ask for WIFI Network, I guess it don't detect WIFI and can't connect to iTunes also. What should I do?

    I can't finish the step after I factory reset my iphone 4s because I can't get thru with the CHOOSE YOUR WIFI NETWORK

    If you can't see your WiFi then is your router broadcasting the SSID or do you not get to that point?

  • I bought an iphone 5 c off craiglist and when I got home I factory reset the iphone and now it ask for an Apple ID of the previous owner but the previous owner won't give it to me

    I bought an iphone 5 c off craiglist and when I got home I factory reset the iphone and now it ask for an Apple ID of the previous owner but the previous owner won't give it to me

    Find My iPhone Activation Lock- Removing a device from a previous owner’s account
    Only the former owner can remove the Find My Phone lock and erase the device. That can be done remotely. Without this the device is useless to you because it will be permanently locked.

  • After doing a factory reset my iphone 3g recongnises o2 as its primary carrier but i cant get any signal at all so please anybody do know how to fix this?

    after doing a factory reset my iphone 3g recongnises o2 as its primary carrier but i cant get any signal at all so please anybody do know how to fix this?

    hi peter, that was the plan to get o2 to unlock the which they do 4 £15 but as i cant get any network signal signal of them (but i am getting a 3g signal as i can access the internet???) o2 are saying there is nowt they can do. i still get no signal after doing a factory reset which in a perfect world should reset my network back to o2 but no signal only getting 3g.im at lost now on how to restore the network im sure its something to do with the carrier signal ?

  • Factory reset my iphone 5s

    hey I would like some help. I got a iPhone 5s and it been jailbreak and it will not go away I cant go in to any apps. and I try to factory reset my iPhone and it didn't work but I can get call and I can go in to settings but the reset don't do anything. and I ask the cops and they cant fine the guy who give it to me  

    I could not read your post due to the font color but I think you said your phone is jail broken. If that is true, we cannot help you here.

  • Is it OK for someone to factory reset my iPhone w/o using iTunes and Passcode? Which is what my daughter just did a few days ago.

    My daughter, who she does not know my passcode, factory reset my iPhone w/o using iTunes a few days ago and caused losing my pictures taken during our family trip. Should it be incapable of someone who does not know the passcode of my iPhone to factory reset my iPhone? Or is it a kind of error that Apple is not aware of?

    It is not an error. It is the standard way of regaining access if you have forgotten the passcode.
    iOS: Forgot passcode or device disabled

  • Can i factory reset an iphone thru itunes or icloud without having my iphone present

    can i factory reset an iphone thru itunes or icloud without having my iphone present

    If you set up Find My iPhone and the phone appears in iCloud.com, you can erase it, which is what I presume you are wanting to do. If you didn't set up Find My iPhone or it doesn't appear there, then there's no way to erase the phone without having it in hand.
    Regards.

  • How do you factory reset a iphone 4s if it dont work in the setting

    how do you factory reset a iphone 4s if it dont work in the setting

    vic17santos wrote:
    how do you factory reset a iphone 4s
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...

  • When i factory reset my iphone it got stuck on the boot logo and wont load

    when i factory reset my iphone it got stuck on the boot logo and wont load

    See: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

  • [SOLVED] A3500-FL problem after factory reset

    after a hard reset/ factory reset i get boot, but after that , all I see is a black screen with a spinning/ rotating circle in the middle.
    I can acces the notification area, but i cannot acces settings or launcher.
    help, please!
    P.S. i've read everithing about this model and couldn't find a solution. Any help will be highly appreciated
    Solved!
    Go to Solution.

    INCREDIBLE!!!
    the problem was that I was holding the tablet in portret orientation while it boots.
    So, I ACCIDENTALLY keep it in LANDSCAPE mode and, voila! it enters the welcome settings. So easy!
    I hope this will help others

  • IOS 7 upgrade problem forced factory reset

    I decided to try IOS 7 on my iPad 2. That was a huge mistake! After several attempts to download, it finally completed. The Install button was finally active, so I tried to install, and it indicated that the update was not available. I tried this several times with no luck. Finally I decided to try it from the PC. I loaded iTunes and saw that there was an IOS software update available, but in order to do that I had to upgrade iTunes to 11.1. Well, the Download iTunes Update button clicks but doesn't actually do anything. I eventually wound up just going to iTunes and downloading it again. It went through the install and finally updated.
    So I connected the iPad and it tried to load the IOS 7 update. In the middle of that iTunes just closed, no errors, nothing. Opening it back up, it tells me I must reset my iPad to factory settings. At this point I'm boiling, but I went ahead with it because I figured I would be able to just restore from a backup, which I fortunately created before all of this started.
    Well, iTunes was able to load the IOS 7 update on the iPad, but after it restarted from the factory reset, things have once again taken a turn for the worst. Now when I connect the iPad, it tries to access iTunes store, and tells me it can't, and to check the network and try again. Everything else that I do online is working fine from the PC so I know it's not that, but I restarted anyway. No change.
    So now I have an iPad 2 with IOS 7 in factory reset state, that I can't restore from backup or even get connected in iTunes. I only bought this iPad in the last month, so I supposedly have 90 days support from Apple, but every method I try to get support for it is either to send it in or take it to an Apple store. This is a nightmare. What should I do?

    My iPad 3 downloaded ios7, rebooted, started to execute the installation (same as my iPhone did).
    Then it got hung up half way through the execution.
    Have stared at the boot screen with a bar showing half-loaded for 12 hours.
    Several times tried hard reboot. Keeps getting stalled at half way.
    About to turn it into a discuss and throw it into the ditch!!
    Whiskey Tango Foxtrot!!

  • I am trying to restore from a backup without factory resetting the iphone

    I am trying to restore from a backup but do not feel comfortable factory resetting the phone.

    Hello kr1993,
    Welcome to Apple Support Communities. 
    From what I gather, you’re trying to restore your iPhone 5 from a backup in iTunes on your PC. The article linked below will walk you through backing up, identifying backups, and restoring your iOS device from a backups.
    Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
    So long,
    -Jason

  • Problem with factory resetting Airport Express

    I am trying to do a hard factory reset my airport express. I want to reset it to the factory default so that I can change the settings so that it connects to my comcast wirless modem. I followed the instructions on the apple support site. I held the reset button will the device was unplugged and then plugged it in while still holding the reset button. I held it until the green light flashed four times. But the stupid thing will not reset at all. Just the same blinking orange light. No green light. And of course, non identifiable on airport admin utility. This is really frustrating. Anyone know how to solve this problem.
    Thanks

    I have the exact problem described by AKAPLG. I've tried EVERYTHING with no good result.
    - My network does NOT show up in AirPort Utility (and even the old Airport Admin Utility)
    - Even after hard reset I can still see the old name of my network but am still unable to join it.
    - I've tried connecting directly with Ethernet to my MacBook Pro, but it is unclear what I'm supposed to do next, the manual doesn't mention this at all. When it's connected I do not see my AX in the AirPort Utility menu when I rescan.
    - The "Factory Reset" described by the booklet that came with the 802.11n device is inconsistent with what I see when I try it. I get a single green blink followed by a long solid yellow (sorry Amber) followed by blinking amber. I never see 4 green blinks, as described.
    This is the worst Apple experience I've ever had. Period. Any more advice please before I take this POS back to the store and trade it for a punch in the ribs or a hot stick shoved in my eye?
    Message was edited by: jpembert

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