Problem about roaming when using IP Phone 792X

Hi Guys,
My Customer is wiht the following problem: When the user is using the IP Phone 792X near the Access Point the call worked Ok. When the User to do the roaming to another Access Point He hear audio only one side. If He turn off the IP Phone and turn on the call came back work. I don´t sure, but, I don´t believe that the problem is the IP Phone Configuration. My question is: Can be any problem about Wireless Controller configuration?
Information about the equipament:
IP Phone 792X Firmware -
CP7921G-1.3.3.LOADS
CP7925G-1.4.1.LOADS
Access Point
Model: 1140
Wireless Lan Controller
Model: WS-SVC-WISM-1-K9
Product Version.................................. 6.0.188.0
Thank You,
Wilson

Hi Wilson,
The first thing I would check is that you have proper cell overlap.
See page 3-13 in the deployment guide:
http://www.cisco.com/application/pdf/en/us/guest/netsol/ns279/c649/ccmigration_09186a00808d9330.pdf
Without seeing more info, we can't conclude that this is a controller code issue, but I'd upgrade the controller to 6.0.202 to be sure.
6.0.188 is deferred:
http://www.cisco.com/web/software/Wireless/Deferral/Software_Advisory_6_0_196_0.html
You may also want to run your controller's config through the config analyzer and enable 792x voice checks:
https://supportforums.cisco.com/docs/DOC-1373
hth
jeff

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Problem of roaming when using IP Phone 792x

Hi Guys,
My Customer is having the following problem:
He has Mobil Phone 7921 and 7925
Versão de firmware dos Telefones 792x
CP7921G-1.3.3.LOADS
CP7925G-1.4.1.LOADS
WLC Version Primary Boot Image............................... Code 6.0.188.0
He is speaking normally when change of the Access Point the audio desapear in one way and return only after reset the IP Phone. I was suspected that the problem was the parameter "Aggressive load balance" in the WLC, but, the parameter is disable.
Any have Idea who solve this problem? I don´t believe that the problem is the Mobil Phone
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Wilson

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The first thing I would check is that you have proper cell overlap.
See page 3-13 in the deployment guide:
http://www.cisco.com/application/pdf/en/us/guest/netsol/ns279/c649/ccmigration_09186a00808d9330.pdf
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http://www.cisco.com/web/software/Wireless/Deferral/Software_Advisory_6_0_196_0.html
You may also want to run your controller's config through the config analyzer and enable 792x voice checks:
https://supportforums.cisco.com/docs/DOC-1373
hth
jeff

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build@sakura[pts/10]:~/builds/devtools$ . ~/.scripts/compilepackage arch-install-scripts
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==> arch-install-scripts directory already exist. Replace ? [Y/n]
==> Download arch-install-scripts sources
receiving file list ... done
sent 28 bytes received 70 bytes 39.20 bytes/sec
total size is 656 speedup is 6.69
:: Synchronizing package databases...
core is up to date
extra is up to date
community is up to date
:: Starting full system upgrade...
there is nothing to do
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==> Creating clean working copy...done
==> Making package: arch-install-scripts 8-1 (Fri Oct 19 23:45:52 BST 2012)
==> Checking runtime dependencies...
==> Checking buildtime dependencies...
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-> Found arch-install-scripts-8.tar.gz
-> Found arch-install-scripts-8.tar.gz.sig
==> Validating source files with md5sums...
arch-install-scripts-8.tar.gz ... Passed
arch-install-scripts-8.tar.gz.sig ... Passed
==> Verifying source file signatures with gpg...
arch-install-scripts-8.tar.gz ... FAILED (unknown public key 1EB2638FF56C0C53)
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Please make sure you really trust them.
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make: Leaving directory `/build/src/arch-install-scripts-8'
==> Entering fakeroot environment...
==> Starting package()...
make: Entering directory `/build/src/arch-install-scripts-8'
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make: Leaving directory `/build/src/arch-install-scripts-8'
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-> Compressing man and info pages...
-> Stripping unneeded symbols from binaries and libraries...
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loading packages...
resolving dependencies...
looking for inter-conflicts...
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Total Installed Size: 0.03 MiB
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(1/1) checking package integrity [######################################################################] 100%
(1/1) loading package files [######################################################################] 100%
(1/1) checking for file conflicts [######################################################################] 100%
(1/1) installing arch-install-scripts [######################################################################] 100%
resolving dependencies...
looking for inter-conflicts...
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(5/5) checking package integrity [######################################################################] 100%
(5/5) loading package files [######################################################################] 100%
(5/5) checking for file conflicts [######################################################################] 100%
(1/5) installing python [######################################################################] 100%
Optional dependencies for python
tk: for tkinter
sqlite
(2/5) installing pyalpm [######################################################################] 100%
(3/5) installing elfutils [######################################################################] 100%
(4/5) installing python-pyelftools [######################################################################] 100%
(5/5) installing namcap [######################################################################] 100%
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arch-install-scripts W: Dependency included and not needed ('pacman')
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## sudoers file.
## This file MUST be edited with the 'visudo' command as root.
## Failure to use 'visudo' may result in syntax or file permission errors
## that prevent sudo from running.
## See the sudoers man page for the details on how to write a sudoers file.
## Host alias specification
## Groups of machines. These may include host names (optionally with wildcards),
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# Host_Alias WEBSERVERS = www1, www2, www3
## User alias specification
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# User_Alias ADMINS = millert, dowdy, mikef
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## Run X applications through sudo; HOME is used to find the
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## Allow sudo-run commands to inherit the callers' ConsoleKit session
# Defaults env_keep += "XDG_SESSION_COOKIE"
## Uncomment to enable special input methods. Care should be taken as
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# Defaults!/usr/local/bin/sudoreplay !log_output
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root ALL=(ALL) ALL
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# %sudo ALL=(ALL) ALL
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#includedir /etc/sudoers.d
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Thanks.

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