Problem about the new laptop g570

Hey there I just got this refurbished new laptop today but I find out the speaker have some problems. It can not speak any thing(the earphone is OK anyway） I do not know how to do it, oh god , i know it is refurbished things and the price is good but  myit is the first day for it , it can not speak .
 my Order number: 4288106300
Moderator Note; customer number edited for member's own protection

Hi
Welcome to Community
It is unfortunate that you are facing sound issue with the new system
Please try to update the  Bios  & Audio drivers for your model
http://consumersupport.lenovo.com/jp/en/DriversDownloads/drivers_list.aspx?CategoryID=130485
Hope This Helps
Cheers!!!

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