Problem about Unknow server error

This is my first time using blackberry, when I switch on my playbook, it got the update.
After finish, I got the language selection, wifi, time...........
While go the BlackBerry ID page, I got the problem, Unknow server error(-6)
I regist id on playbook and website, but still got the above error message.
How can i fix that, beacause it should not be the connection problem. I tested
Solved!
Go to Solution.

i have the same problem. i bought mine from france. first time i opened and it wanted to make update and i said ok. updated and opened. But in the blackberry id screen it says "unknown server error". I red the sollutions and i try to update via desktop software as written. But when downloading tne software it always giving an error: "An error has occurred while downloading the BlackBerry® Tablet OS. Please try again" and try to begin download again. i cannot download update. i tried different net connections but still the same. i'm working since 2 days and my tablet still not working. please help me!!!

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    "ServiceDllUnloadOnStop"=dword:00000001
    "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
      00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
      73,00,73,00,74,00,70,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00
    "ServerURI"="/sra_{BA195980-CD49-458b-9E23-C84EE0ADCD75}/"
    "ListenerPort"=dword:00000000
    "UseHttps"=dword:00000001
    "SHA1CertificateHash"=hex:4c,bf,d1,fc,43,d4,fe,a1,cd,9d,ce,51,9a,0c,09,01,33,\
      0a,34,3d
    "isHashConfiguredByAdmin"=dword:00000001
    "SHA256CertificateHash"=hex:ee,06,d8,78,2a,8c,95,d6,a1,40,d1,80,77,2c,e5,4c,f9,\
      83,a1,e4,94,60,82,28,3d,56,49,82,44,bc,1e,a9
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SstpSvc\Parameters\ConfigStore]
    "ListenerPort"=dword:000001bb
    "UseHttps"=dword:00000001
    "V4CertPlumbedBySstp"=dword:00000000
    "V6CertPlumbedBySstp"=dword:00000000
    ============================================================================
    SELECTED EVENT VIEWER ENTRIES AFTER RESTART OF RRAS + SUCCESSFUL ATTEMPT OF L2TP (BUT NO ENTRIES AT ALL FOR SSTP CONN ATTEMPTS):
    Level Date and Time Source Event ID Task Category
    Information 8/31/2011 11:36:42 AM Microsoft-Windows-Time-Service 37 None The time provider NtpClient is currently receiving valid time data from zeus.olympia.local (ntp.d|0.0.0.0:123->192.168.2.114:123).
    Information 8/31/2011 11:35:22 AM RemoteAccess 20275 None CoID={075CE235-832C-45FE-BE27-8B41BC765125}: The user with ip address 192.168.2.145 has disconnected
    Information 8/31/2011 11:35:22 AM RemoteAccess 20272 None CoID={075CE235-832C-45FE-BE27-8B41BC765125}: The user OLYMPIA\inul connected on port VPN2-15 on 8/31/2011 at 11:34 AM and disconnected on 8/31/2011 at 11:35 AM.  The user
    was active for 0 minutes 32 seconds.  17264 bytes were sent and 21956 bytes were received. The reason for disconnecting was user request. The tunnel used was WAN Miniport (L2TP). The quarantine state was 'not nap-capable'.
    Information 8/31/2011 11:34:57 AM Microsoft-Windows-Iphlpsvc 4200 None Isatap interface isatap.{6E06F030-7526-11D2-BAF4-00600815A4BD} with address fe80::5efe:192.168.2.144 has been brought up.
    Information 8/31/2011 11:34:51 AM Microsoft-Windows-UserPnp 20003 (7005) Driver Management has concluded the process to add Service tunnel for Device Instance ID ROOT\*ISATAP\0002 with the following status: 0.
    Information 8/31/2011 11:34:50 AM RemoteAccess 20274 None CoID={075CE235-832C-45FE-BE27-8B41BC765125}: The user OLYMPIA\inul connected on port VPN2-15 has been assigned address 192.168.2.145
    Information 8/31/2011 11:34:50 AM RemoteAccess 20250 None CoID={075CE235-832C-45FE-BE27-8B41BC765125}: The user OLYMPIA\inul has connected and has been successfully authenticated on port VPN2-15.
    Information 8/31/2011 11:34:49 AM RemoteAccess 20088 None The Remote Access Server acquired IP Address 192.168.2.144 to be used on the Server Adapter.
    Information 8/31/2011 11:30:26 AM Microsoft-Windows-HttpEvent 15007 None Reservation for namespace identified by URL prefix
    https://+:443/sra_{BA195980-CD49-458b-9E23-C84EE0ADCD75}/ was successfully added.
    Information 8/31/2011 11:30:26 AM Microsoft-Windows-HttpEvent 15008 None Reservation for namespace identified by URL prefix
    https://+:443/sra_{BA195980-CD49-458b-9E23-C84EE0ADCD75}/ was successfully deleted.
    Information 8/31/2011 11:30:26 AM Service Control Manager 7036 None The Application Layer Gateway Service service entered the running state.
    Information 8/31/2011 11:30:26 AM Service Control Manager 7036 None The Routing and Remote Access service entered the running state.
    Error 8/31/2011 11:30:26 AM RemoteAccess 20106 None "Unable to add the interface {BBF2BA88-DCC5-4D36-9256-E1C8AF602467} with the Router Manager for the IPV6 protocol. The following error occurred: Cannot complete this function.
    Error 8/31/2011 11:30:26 AM RemoteAccess 20106 None "Unable to add the interface {DF914ECC-AC6A-441E-A47C-57CE90C7F8B0} with the Router Manager for the IPV6 protocol. The following error occurred: Cannot complete this function.
    Information 8/31/2011 11:30:21 AM Service Control Manager 7036 None The Routing and Remote Access service entered the stopped state.
    Information 8/31/2011 11:30:20 AM Service Control Manager 7036 None The Application Layer Gateway Service service entered the stopped state.
    Information 8/31/2011 11:30:01 AM Microsoft-Windows-Eventlog 104 Log clear The System log file was cleared.
    ============================================================================
    ============================================================================

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