Problem Accessing Hotmail

I've been encountering a strange problem with an ADSL connection .
The users are not able to log in to their Hotmail accounts.
The connection times out .
I cannot see any inbound connection dropped from the log , but I cannot excluded it .
How can we troubleshoot it ? is there any known issue ?

try lowering mtu settings to 1492. Alot of adsl routers sometime need this. WE have a sdsl customer at my work who had to do this to get to 3com.com and xircom.com hehe :P
SInce you did not say what kind of a router you are using i will also give you the info for changing in in the users machine as well.
1. You have to tweak the registry. Remember NTS has limited the MTU to 1454 while the PPPoE Maximum is 1492. Although this small increase will do you no good if you don't actually have an MTU greater or equal to 1454, it still widens your MTU's upper bound.
Go to Start/Run and type in "regedit" (no quotes), then click down through here:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/
Services/Class/Net/000n/Ndi/params/MaxFrameSize/"max" ....
(Where "n" is a number, and the registry directory for your Network Telesystems PPPoE Adapter (NTSP3) adapter). It's the one with the actual MaxFrameSize string (this is not the one you edit). Now the thing that you want to modify is the "max" string in that 000n directory. Change that to 1492. Now re-boot.
~~~~~~~~~~~~
(To be sure that you put the settings in the correct places, go Here and down-load some pictures of the registry):
~~~~~~~~~~~~
2. Ok, now that the upper limit on your MTU is good, it's time to set it. Go to:
Start
Settings
Control Panel
Network
Network Telesystems Enternet PPPoE Adapter (NTSP3)
Click on the advanced tab
Do you see that thing called "MaxFrameSize"? Change that to 1492.
Now re-boot.
~~~~~~~~~~~~~~~~~
For Win2K/XP users, this appears to be the proper place to set MTU:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\000n
MaxFrameSize = "1486"
- where n = the key containing this entry:
DriverDisc = "Efficient Networks..."
1486 appears to be the maximum MTU settings for Win2K/XP using Enternet software. See this thread for more details.

Similar Messages

Certificate authentication problem, accessing hotmail through safari

When trying to access hotmail on my Mac I keep getting a invalid security certificate. eg: The certificate for accessing blu169.mail.live.com is not valid etc.... When I click on expand the certificate looks ok (it is mail.live.com signed by Verisign).
I have checked the date and time are both correct and is set to auto. I have cleared cache and cookies with no change. It is isolated to the Mac, as I can still access the account from my iphone. It affects multiple accounts, as I cannot access using an alternate email address either.

This could be a complicated problem to solve, as there are several possible causes for it.
Back up all data, then take each of the following steps that you haven't already taken. Stop when the problem is resolved.
Step 1
From the menu bar, select
           ▹ System Preferences... ▹ Date & Time
Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the data and time shown (including the year) are correct, and correct them if not.
Check the box marked
          Set date and time automatically
if it's not already checked, and select one of the Apple time servers from the menu next to it.
Step 2
Triple-click anywhere in the line below on this page to select it:
/System/Library/Keychains/SystemCACertificates.keychain
Right-click or control-click the highlighted line and select
          Services ▹ Show Info
from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.
Repeat with this line:
/System/Library/Keychains/SystemRootCertificates.keychain
If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.
Step 3
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.
In the Keychains list, there should be items named System and System Roots. If not, select
          File ▹ Add Keychain
from the menu bar and add the following items:
/Library/Keychains/System.keychain
/System/Library/Keychains/SystemRootCertificates.keychain
Open the View menu in the menu bar. If one of the items in the menu is
          Show Expired Certificates
select it. Otherwise it will show
          Hide Expired Certificates
which is what you want.
From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu labeled
          Secure Sockets Layer (SSL)
select
          no value specified
Close the inspection window. You'll be prompted for your administrator password to update the settings.
Now open the same inspection window again, and select
          When using this certificate: Use System Defaults
Save the change in the same way as before.
Revert all the certificates with non-default trust settings. Never again change any of those settings.
Step 4
Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.
Export all remaining certificates, delete them from the keychain, and reimport. For instructions, select
          Help ▹ Keychain Access Help
from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
Step 5
From the menu bar, select
          Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Step 6
Triple-click anywhere in the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.
Restart the computer, empty the Trash, and test.
Step 7
Triple-click anywhere in the line below on this page to select it:
open -e /etc/hosts
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window should open. At the top of the window, you should see this:
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1                              localhost
255.255.255.255          broadcasthost
::1                                        localhost
fe80::1%lo0                    localhost
If that's not what you see, post the contents of the window.

Safari Problem Accessing Hotmail

Since Microsoft changed their hotmail accounts to Windows Live Hotmail I have been unable to access my email account consistently via Safari. Normally when I type in the correct web address the address just keeps going around in an infinite loop of different addresses without opening the page. The web address is correct because it works when I re-boot into windows. However, I don't want to have to do this every time I want to get to my email. I am using Safari 3.1.2 on Mac OSX 10.4.11. Does anyone else have this problem or am I the only mad one left with a hotmail email account???

See my post at
http://discussions.apple.com/thread.jspa?messageID=7328155&#7328155

Somehow in the past several months Firefox changed. Now when I access my hotmail account I can not open or delete any email. I can sign in and out. Have no problem using firefox on other pc's to access hotmail just on this PC..help plz

Windows XP SP3
2gb intel, 80gb Hdd, 2gb RAM
At one time I had no problem accessing hotmail email.
I dont know if the changed occurred after a firefox update or
if maybe a grandkid changed something

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
Thunderbird

Trying to access hotmail account but it is taking forever to get into hotmail it was working ok at start of week only yesterday and today have a problem with it

rying to access hotmail account but it is taking forever to get into hotmail it was working ok at start of week only yesterday and today have a problem with it

You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I can't access hotmail or gmail. I get the message "unable to connect to the server". However I can access both msn and google main page and not problems with other sites. Any ideas of what to do?

Cannot access hotmail or gmail, although no problems with the actual msn home page or other sites. I get the message: Firefox can't establish a connection to the server at .....
== URL of affected sites ==
http://login.live.com; http://www.google.com

Hi thanks for reply.
No, not that I'm aware. How/Where can I check this?
The only think I've done recently is install a different antivirus program and uninstall the old one which had expired. Not sure if this is linked to the problem...?

Problem in trying to access Hotmail page!

We have a new problem in trying to access Hotmail but have a new error message!
Secure Connection Failed
An error occurred during a connection to www.hotmail.com. The OCSP response contains out-of-date information. (Error code: sec_error_ocsp_old_response)
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

Make sure the date and time on your windows PC is correct as this error can sometimes be caused when the date is incorrect
Refer to this article for more information about this error:
[[Troubleshoot the "Secure Connection Failed" error message]]

PowerMac 7300 Problems: Browser, Accessing Hotmail, Freezing

We have an ancient PowerMac 7300, with a G3 500Mhz upgrade. I know that some people will tell us to simply get a new(er) computer, but that is not an option right now.
We are having problems accessing many websites, including Hotmail, which we use a lot. We keep getting messages telling us that our web-browsers need to be upgraded. We use mostly Internet Explorer and Netscape.
Are there any other browsers that might run better, and allow us access to more websites with fewer problems? I'm running System 9.1, with 200MB RAM. There are two internal HDs, the main one we use, with System 9.1, is a 40GB, the other HD is a 6GB, with System 8.6.
This old beast still runs great, other than freezing frequently, especially when we try to access the Internet. Thanks for any suggestions.
-- vja4Him *Mac Addict for Christ*

I've also used the final version of Internet Explorer (5.1.7) for pre-OS X Macs, but it was last updated in 2002 - which makes it incompatible with some web sites. Additionally, Microsoft dropped support for it and pulled the download links from their web site. The first thing that you need to do is allocate more memory to it, because the default "Preferred" memory setting is ridiculously low. You should set it to at least 20-25 MBs as a comfortable amount, since you have enough System memory to be generous. With the program not running, click on its icon to highlight it and select "Get Info - Memory" from the File drop-down menu. Adjust the "Preferred" setting to an amount between 20480K and 25600K. This should prevent freezes and permit the program to run more smoothly, but it won't change the fact that it's an old browser with expired security certificates. Netscape Communicator is known to be a bloated alternative to IE. Others Forum regulars have posted their evaluations of the other browsing options available to pre-OS X users, but those programs are also succumbing to age and a lack of ongoing development.

Windows Live won't install on my mac. Can't Access Hotmail.

I have MSN as my home page and access my email there with a link to Hotmail. In the last few days, the site has been changed and now when I try to access Hotmail, I am redirected to a new window indicating that I need to subscribe to Windows Live. When I download the file, it disappears from my downloaded files and therfore I cannot install it. I can access my Hotmail through a regular PC and have not been asked on a PC to subscribe to Windows Live. So, it would seem the problems lies with the Macbook, but I'm not sure.
Can anyone assist me?
Thanks

wait. i'm trying to download windows live and it won't even let me get to the web page, on safari or firefox.

Can't access Hotmail. Help!

Internet is working fine and have access to all other websites I've tried. On laptop and desktop, I get a "connection was reset" message when I try to get on hotmail. However, I can access hotmail through my mobile. I have already cleared cookies and cache, which hasn't helped.

Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

Why can't I access hotmail anymore? It won't let me sign in.

Hello,
This morning when I checked my hotmail account twice using Firefox, I had to enter my ID and password (which I usually don't have to do because that info is automatically saved) both times. Then, this afternoon I could no longer sign in at all and received this message:
The Windows Live Network is unavailable from this site for one of the following reasons:
* This site may be experiencing a problem
* The site may not be a member of the Windows Live Network
You can:
* You can sign in or sign up at other sites on the Windows Live Network, or try again later at this site.
I tried using Internet Explorer instead and I was able to access hotmail with no problem. How do I fix the problem with Firefox?
Thanks!

Maybe the parental control is activated for the guest account? Have a look in System Preferences -> Parental Control.

When accessing hotmail through Firefox, the unsolicited sidebar internet ads will not load--It displays as an error

When accessing hotmail through Firefox, the unsolicited sidebar internet ads will not load. Why do they error out?
== URL of affected sites ==
http://hotmail.com

Hello.
It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

Can't access hotmail account from browser. cerficiate untrusted

Can't access hotmail account from browsing, I tried to log into my hotmail account by visiting www.live.com and log into my account (add e-mail address and password) when sign in i get a message saying:There was a problem establishing asecure connection.( I get two tabs Details and Stop) I click on Detials I get another message saying: server Certificate Error. untrusted certificate,unable to determine the certificate origin, This has been disallowed by your administrator.. When i press on option Stop i get e message saying: refussing connection.This server has beed previously supporting HTTP Strict Transport Security. Due to SSL certificate warning/errors, a connection will not be made. Please could anybody help me.. I contact Vodafone they said it's microsoft issue then the latter said it's blackberry problem. i have tried everything nothing seems to work.. I don't want to register my hotmail account on my BB, but i want to access it through browsing as i do on my PC.. I will be really gratful.. thank you
Solved!
Go to Solution.

Ggggrrrr, i really hope that's wrong, i would also be moving away from BB sharpish if that's the case. Hoping someone cleverer than me can come up with a solution, the BB manual certainly doesn't help. Like the first poster I have tried getting vodafone to help and also hotmail, both without success.

When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

It happened suddenly. After that, I reset computer to an earlier date. Did not fix problem. I reloaded Internet explorer, Version 8. Did not fix problem. I can access Hotmail from another computer without problem. I think I changed something in tools that might have caused the problem. All fixes and virus checking are up to date.
Appreciate any help you can provide.
Don Patterson

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Cannot access Hotmail

I have just bought a new Apple Macbook. I am unable to access hotmail - Safari gives message re. unable to access server. I have cleared cache and reset Safari. No joy. I have gone to Preferences and enabled "cookies". Please can anybody help. I am absolutely frustrated. I can access other internet sites without any problems. Thank you, Helen Hall

Jasonfear
thank you for your response. I will try Snow Leopard this evening. Made some progress. Set up Entourage for mail and redirected Hotmail through it. It appeared to work. However, I have noticed that I cannot sent messages to any hotmail.co.uk or hotmail.com account. They remain in the Outbox and there is a message to say that the Hotmail server has failed. All messages to other providers are sent without any problem. Thank you and I will keep in touch. Helen

Problem Accessing Hotmail

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