Problem accessing my iTunes account

I cannot access my iTunes account despite using the correct password. I have also reset my password. I am able to access my billing information using my password burt I cannot access the iTunes store to upgrade apps or buy movies. No clue what's going on. And the genius bar can't figure it out either! And my repeated requests from apple support on line are always answered with the same recommendation , that I reset my password! VERY FRUSTRATING!!
Steve

And the genius bar can't figure it out either!
So what did they end up doing?

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HT1212 Hi, one of my daughters friends tried to access her ipod causing it to become disabled; i do not want her to lose all her photos, she accesses my itunes account which is on ICLOUD, will she lose all her data - can this be fixed?

Hi, one of my daughters friends tried to access her ipod causing it to become disabled; i do not want her to lose all her photos, she accesses my itunes account which is on ICLOUD, will she lose all her data - can this be fixed? I do not think it has been synced with a computer before.

Disabled
If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer.
Otherwise y will have to restore and thus erase the iPod
You can restore from backup
If not in backup then:
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
- Maybe from the restored iPod via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
-iPod touch Deleted Photo Recovery Tips You Should Know
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:
Disabled Recovery-must use syncing computer.

I want to access my itunes account on my parents computer. It already has another itunes account on it. I no longer have the original computer that my itunes account was on. How do I access my itunes now in these circumstances?

I want to access my itunes account on my parents computer. It already has another itunes account on it. I no longer have the original computer that my itunes account was on. How do I access my itunes now in these circumstances?

I can try, but I don't understand your problem.
What device are you using?
Do they have a Mac or a PC?
Do they have devices they are using?
What do you want to access? Do you want to sync that information you access?

HT3180 With ATV, I can't access my ITunes account.

So, I have an Apple TV, I can get onto Netflix, YouTube, Flickr, etc, but any time I try to access ITunes, it gives the waiting circle in the center and then goes back to the main screen. None of my other devices (IPhone, IPad, Macbook Pro) are having trouble with my wi-fi, so I am pretty sure that is not the problem. I have restarted my Apple TV multiple times and that has not fixed the problem. I have been able to access my ITunes account via all of my Mac products, just not ATV. If I sign out of my ITunes account, I can get onto ITunes, watch previews, see what is available, etc, but when I go to rent/buy and I sign in, it just says ITunes unable to connect to the internet. Can anyone give me any suggestions? ANYTHING would be appreciated!

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99486)

I can't access my iTunes account information

Is anyone else having this problem?. I upgraded to lion on the day it was released and after a recent software update for lion i've been unable to access my itunes account information to change my payment card or even access my purchase history.
I tried my girlfriends mac with my log in and it still said unavailable please try later but she can access her account with no problems.

Okay this was the reply i got from Apple support.......
Dear Stephen,
Welcome to iTunes Store Customer Support. My name is Thilak and it would be a pleasure for me to assist you today.
I'm sorry to hear that you can't connect to the iTunes Store. I realize how concerning a situation like this can be and I would be more than happy to provide you with as much information as I can to help.
Stephen, I would like to inform that I have verified that the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your internet connection, local network, or your local computer itself.
Okay everything was going fine until i updated my software with the latest Lion update and my other macbook pro works fine (still on snow leopard). Come on Apple man up and admit the Lion upgrade wasn't ready!!!!! and i didn't say i couldn't connect to the itunes store i told him i couldn't access my account information!!!

Cannot access my itune account

It says temporaraly unavailable

Both. Because I cannot access my itunes account from my MacBook Pro, iTV cannot access my itunes from that computer. When I try to give this computer access to itunes, a message says there are authorization problems. Tells me to fix these authorization problems or cancel authorizations from this computer. I'll be damned if I can find a way to do this. So far two Apple techs haven't been able to...

HT204088 The directions you provided above doesnt even work! when I selected "Click to open your account", there is an ERROR message and takes me to no where! when I try to access my itunes account, it says I have no history?

The directions you provided above doesnt even work! when I selected "Click to open your account", there is an ERROR message and takes me to no where! when I try to access my itunes account, it says I have no history?

You are not able to view purchase history on your iOS device. You may only re-download previous purchases from the iOS device.
To review your iTunes Store account's purchase history, follow the steps in this article from a computer only:
Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727

I cannot get to or use my home pc for a while and am staying with a friend for the foreseeable and am using their pc to write this. How do I access my itunes account on their pc. Thanks Karen

I cannot get to or use my home pc for some time and am staying at a firends and using their pc to write this. I need to access my itunes account and music on their pc. How do I do this. Thanks

An easy route would be to use the iTunes Match service such that all your Songs are available anywhere over the internet via iCloud. Once complete you can create an account on your friends PC, download iTunes and sign-in to the iTunes Store with your Apple Id, start iTunes Match and it will provide access to all your Songs.
Not quite so good, is simply to follow the steps on your friends PC as above, however, instead of iTunes Match simply access the 'purchased' songs area from the iTunes Store home page that will give you access to all your purchases without iTunes Match.
IMPORTANT: Apple only like to see a single Apple Id associated with one device - so if your friend already has an active Apple Id account on the PC, it would be wise to use an alternate machine. Apple has a 90 day lock out associated with switching Apple Ids on a common device.

How do i access my itunes account? i lost my iphone months ago and now have been given a unlocked iphone. when opening itunes i cant see any of my music/apps etc. How do i bring them back? pls help

How do i access my itunes account, i had an iphone with loads of music and apps. lost it but now i have a new one given to my by my gfriend.
When i load up itunes and sign in none of my media is there in the libary. although i can see my previous purchases.
Will my account have been frozen when it was lost by orange? How do i get all my stuff back into my libary so i cant sync with my new phone?
pls help

Apps and ibooks you should be able to re-download for free, assuming that they are still available in the store and you use the same iTunes account that you originally used to buy/download them : http://support.apple.com/kb/HT2519 . Music bought from iTunes can only currently be re-downloaded if you are in the US, and I assume that you are in Carlisle here in England in which case you won't be able to re-download music.
Have you still got the purchases on your computer, or on a backup that you can copy back onto the computer and then load into iTunes ?

How do you access different itunes accounts on one computer?

How do I access my itunes account from my computer if my husband downloaded the app on our labtop and set it up under his account?

It certainly is possible.
How to use multiple iOS devices with one computer
A single computer can be authorized for multiple iTunes accounts but only one account can be signed into the store at a time.
Frankly, you are better off with unique Windows User accounts for each user.

I have a new computer and I can't access my Itunes account. The message says that I am allowed to have only 5 authorized computers on this account. I do not have 5 authorized computers on my account. What can I do?

I have a new computer and I can't access my Itunes account. The message says I can't have more than 5 computers on this account and I don't. What can I do?

First of all you should really post this in Itunes forums cause you might get more hits on it.. Anyway.. You can only authorize up to 5 comps on one itunes account.. This does not include iOS devices. Those you can have 10.
So to fix this issue, open itunes, hit store on the left side, click log in (or your e-mail address if you are already logged in) in the top right hard corner of the page. One you log into your account you will see a a little area where it says you authorized 5 out of 5 comps. Below it should be a button to clear all those out. Itunes will de-authorize all computers on the account then you need to go back Store tab in the menu bar and select authorize this computer.
Remember it will deauthorize all your computers, so you need to re-authorize any other computers you have.

Can my colleagues access my itunes account and all of the apps in there from their own pcs? What we really need is a shared itunes account so that anyone in the office can add apps to the account and everyone else will be able to access it?

I have an itunes account to update the office ipad. Now we have more of them can my colleagues access my itunes account including the apps to update their ipads with? it seems silly for everyone to have a seperate account and purchase apps that i have already bought. We just want to share and update one account that everyone can use and access from their own pc.

Unless I am missing the point here - or in the event that there are different terms and conditions for the use of iPad in the Enterprise with regard to iTunes purchases - once you have purchased an app - you are free to download that app again - at no charge - to as many iDevices as you desire - as long as you are using the same Apple ID and iTunes account that you used to make the original purchase.
So the short answer to the question - IMHO - is Yes! My wife, my daughter and I share one iTunes account and we download apps onto four different iDevices - and only pay for the apps once. The purchases are tied to the Apple/iTunes account and not to the PC or the iDevice.
The only caveat to this point is - I have no idea how Apple handles purchase for businesses meaning that I don't know if businesses are subject to the same terms and conditions as we "everyday" users.
Maybe the company could set up one iTunes account and you could all share from there but I still don't see why this can't be done. However, that is why I suggest that this question might be better served being posted in the iPad in the Enterprise section of the ASC.

How can I access my iTunes account from my iPhone.

1- I can't access my iTunes account from my iPhone.
Do I have to sync them or can I download the songs I bought without connecting with my macbook?
Last time i connected the two, all my music got deleted. Must have done something wrong, but have no idea how to prevent that from happening again.
2- My "preferences" panel in iTunes, only shows apps and books, not music- Why?
3- I can't save any music on iClod.

hello.
i followed your link on how to delete content from all things Apple, and nothing removes books, movies, music... it just gives said device(s) the iCloud/download icon on top of the book, movie... not sure what the 'hide' purchase actually does - after X'ing/hide, everything STILL appears across all devices using that account. could you clarify this any further?
if i am understanding iTunes correctly, then EVERYTHING we download (free or purchased) will be FOREVER accessible with zero way for us to control what is filling up this mysterious vault called the cloud? (creepy- apple is keeping EVERYTHING, what happens when the cloud gets full?)
since we have iCloud.com and it shows our "stuff" that we iCloud sync from our devices such as notes, contacts, calendar... then why doesn't apple provide an iCloud.com tab that shows ALL of our purchases so we as CONSUMERS control/delete what is in our account?
we download ALOT of apps to try and then delete them off our devices. that works fine, but movies and books are always there. maybe a glitch?

HT5622 had not used my itunes in awhile and the other day I was not able to access my itunes account, had to reinstall itunes and now I can not find any of my apps that I had in my library.

Have not accessed my itunes account in some time, the day I found that I could not get itunes to run or even open up, I then tryed to reinstall itunes to my computer, I then was able to access my account and some of my library, but not any of my APPS??? How does one recover APPS lost in a reinstall.

Are the files still physically on your HD?
[User]/Music/iTunes/Media/Music is the default location. Unless you suddenly have a bunch of new "free space" on your hard drive, they're still where they were, you just need to create a new library file.

My ipod touch has a huge collection of music that I don't want to lose or replace but my computer has now crashed beyond recovery. How can I access my itunes account from another computer or transfer my playlists to another computer from my ipod?

My ipod touch has a huge collection of music that I don't want to lose or replace but my computer has now crashed beyond recovery. How can I access my itunes account from another computer or transfer my playlists to another computer from my ipod?

You can transfer iTunes purchases to your "new" computer by
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
You can transfer other stuff by:
Best iPod to PC
How to transfer or sync files from iPod to PC - Windows mac iPhone iPod software reviews - Software Wiki

Problem accessing my iTunes account

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