Problem accessing Team Admin Console

I'm unable to access the Team Admin Console at https://adminconsole.adobe.com. I can get as far as to the login stage, but after that I get the following error message:
"We're sorry, but something seems to be wrong on our end. Please try again later. If the problem persists, contact customer support and they'll be glad to help you out."
The "contact customer support" only leads to a page offering phone support to an american number, scheduling of a one to one meeting and a link to the community. No e-mail support or support webform.
Anyone had success in using the Team Admin Console?

I've also been getting this error 100% of the time since subscribing our team to Creative Cloud earlier this week - so far the money's been wasted and have found no way to access adminconsole.adobe.com.
I can access creative.adobe.com just fine - but this is useless for me, as it is entirely personalised and contains no options or data that are related to the administration of my team account. I've called the support line, but was sadly unable to find anyone offering support - only sales advice!
Anybody able to shed any light on this whatsoever? All the Adobe Support I've been in touch with is entirely unable to assist with website problems - they just want to sell me the software that I already bought ; )

Similar Messages

Painfully slow access to admin console (how can I fix it?)

Hi,
I'm using using Sun Java System Web Server Version 7.0U4 B12/02/2008 02:17 running on CentOS (Redhat EL) release 4.4.
The problem is that using the Admin Console (on port 8989) is painfully slow. It takes minutes for each page to load, but they do usually load.
Any ideas on how to fix that?
There are some other things going on that might be related and helpful to know:
I get certificate errors when I access the Admin Console (e..g, IE complains about a mismatched address). I've tried following the directions to install the certificate in IE7 and FF3, but neither has stopped bothering me about the certificate error.
I have the server behind a firewall which allows all outgoing traffic and select incoming ports to the server. The firewall also maps a public IP address to the server's local IP address (e..g, 10.10.10.8).
If I access the Admin Console locally via the LAN address (https://10.10.10.8:8989) it is no longer slow, but I get booted back to the login screen very frequently (e.g, every minute or two of casual browsing through the console), and I still get the certificate error
We haven't given the server a name, but access it by IP address, and the virtual server configuration in the Admin Console is name "localhost.localdomain"
Any help and suggestions would be greatly appreciated!! I've tried searching for solutions several times, but haven't succeeded.
Thanks,
Tim

Thanks for the thoughts
sriram.natarajan wrote:
The problem is that using the Admin Console (on port 8989) is painfully slow. It takes minutes for each page to load, but they do usually load.
Any ideas on how to fix that?
sounds more like some network issues. are you running your browser on your centos 4.4 as well ? also, did you try to connect using your IP - some thing like https://<ip>:8989 ?
No, we're not running the browser on centos 4.4. We're runing browsers on laptops, connecting both offsite via public IP address and in the office via both the public IP address and the LAN ip address.
Yes, we're using the ip address as you demonstrated. This machine does not have a domain name attached, so we only connect via ip addresses (mapped public or LAN)
>>
I get certificate errors when I access the Admin Console (e..g, IE complains about a mismatched address). I've tried following the directions to install the certificate in IE7 and FF3, but neither has stopped bothering me about the certificate error.it is not a certificate error. web server 7 admin server uses a self signed certificate . this is necessary step. however, IE reports a warning when it sees a self signed certificate. it wants you to know that it does not understand who sent this certificate. you need to create an exception - saying that you know what you are doing then there won't be any certificate error ..Okay, I'll look for how to do that, but so far I've only found instructions for how to install the certificate in the browsers, and unfortunately, that hasn't made a difference.
>>
I have the server behind a firewall which allows all outgoing traffic and select incoming ports to the server. The firewall also maps a public IP address to the server's local IP address (e..g, 10.10.10.8).
sounds like some network misconfiguration - outside the scope of this forum.I cannot rule that out, but other servers/websites seem to work fine with this same setup. Although, only this server is using https
>
If I access the Admin Console locally via the LAN address (https://10.10.10.8:8989) it is no longer slow, but I get booted back to the login screen very frequently (e.g, every minute or two of casual browsing through the console), and I still get the certificate error
if you want to increase this time out, you could do so by manually editing <install-root>/lib/webapps/admingui/WEB-INF/web.xml and change the value for session-timeout to say 600 (for 10 minutes).. . pl . note that this is not a supported way and you could potentially leave others to use your session if you are careless. but, if you know what you are doing .Thanks I did that. It surprises me that the default timeout appears to be 1 minute.

Cannot access the Admin Consol Tasks

Hi,
When I go into the Admin Screen on SAP BPC I cannot access the Admin Consol Tasks but I can access the Web Admin Tasks and my excel is working fine.
Logoffed and retried, same problem.
Working on Version 5.1 SP4, Excel 2003.
Regards
Dean

Hi,
There can be 2 reasons for you not being able to access the Admin Tasks. I would request you to check the below things.
1. You need to check the Task Profile for your user ID and verify that you have all the necessary accesses.
2. When you login to the Admin screen, make sure that some Application is selected.
Hope this helps.

Error while Accessing OIF admin Console

Hi All,
This is Pokuri i installed OIF 10g and to fix some error i also installed one patch p6157821 after that i tried to login to OIF admin console but showing error
" 500 Internal server error
Servlet error: Error instantiating servlet 'uix' (servlet class not found, make sure it exists at C:\oracle\OIF\cotelligent\j2ee\OC4J_FED\applications\fed\admin/WEB-INF/classes/oracle/security/fed/admin/console/servlet/OSFS_UIX_Servlet.class, in a jar in C:\oracle\OIF\cotelligent\j2ee\OC4J_FED\applications\fed\admin/WEB-INF/lib/, in an orion-web.xml specified classpath or global server classpath)"
Please any one give the solution for this error
Thank you & Regards
Pokuri

Try the following:
Restart "Windows Management Instrumentation" service in your service tray where this admin console is installed.
Or restart the admin console, if possible restart the machine and try again.
If the user (who is accessing the admin console) is to perform administrative tasks either through the BizTalk Administration console make sure user is part
of BizTalk Server Administrators group or BizTalk Server Operators group for
low privileged role that only has access to monitoring and troubleshooting actions
If this answers your question please mark it accordingly. If this post is helpful, please vote as helpful by clicking the upward arrow mark next to my reply.

Can't access the admin console

changing from exchange 2010 to exchange 2013 was a very nice step & it work fine for more than 4 month ...
after a power lose for 2 or 3 time
This is what I get when I tray to access the admin console....
and the web access is not working
only the outlook access is working fine .... but I have to manage the exchange. such ( adding a new user )
it will be nice from any one who can share some idea to fix this
PS. domain is a windows server 2008r2
exchange 2013 on windows server 2008r2
both are on a different machine
thanks to you all

Hi,
Please go to IIS Manager (Switch to Content View) to check the files there:
Expand Sites > Exchange Back End > 15.0.620.29 (my Exchange server is Exchange 2013 CU1). Please check whether there are any file folders under themes and Scripts folder. If there is no folder there, please copy the whole folders "Scripts"
and "Themes" or the entire folder of 15.0.620.29 (cu1) folder from Exchange Installation Path /ClientAccess/ ECP/ CU1 folder in a working machine(the same Exchange version) to the update folder on same location.
Please switch to IIS manager Feature View, go to Exchange Back End > ECP home, open Application Settings in /ecp Home, please check whether the value for “BinSearchFolders” is changed to an invalid value. If so, please change it to:
C:\Program Files\Microsoft\Exchange Server\V15\bin;C:\Program Files\Microsoft\Exchange Server\V15\bin\CmdletExtensionAgents;C:\Program Files\Microsoft Exchange Server\V15\ClientAccess\Owa\bin.
Then run IISReset /noforce from a prompted command window to restart IIS services.
If all above doesn’t work, please collect some error logs for further analysis.
Regards,
Winnie Liang
TechNet Community Support

Hi Team Admin console not connecting

Hi Team,
I am using sccm2007 sp2 in one of the primary. I am unable to connect admin console getting attached error. Actually one of my team met did the repository rename.. Is it cause issue? if yes. how can i back the track

Previously i able to connect the sccm primary console. now i am not. I checked permission vise everything good..
So that i capture my adminui.log ..
one of my team met done the repository rename in primary server. My question that's y i am not able to connect the sccm server. when i tried to connect in WMI root\sms_sitecode getting error.. can you understand now? or not
There is no getting back the WMI namespace if it was renamed or delete. It is not supported to do this without contact CSS directly for support.
You have two options, Attempt to clean up the mess of renaming the WMI. This might take a while due to the complexity of WMI and the unknowns of what was exactly done.
Call CSS and tell them what exact you have done and get them to work with you to solve this problem.
Garth Jones | My blogs: Enhansoft and
Old Blog site | Twitter:
@GarthMJ

Read only access to Admin Console in WL 6.1

Hi,
I've seen a couple of questions already posted about this... but so far no answers!
Does anyone know how to grant read only access to the WL 6.1 Admin Console? The
supplied user "guest" doesn't seem to have any access, so I was wondering what
needs to be edited to enable this.... I've tried adding ACL's with "read" permission,
but that doesn't seem ot help.
Any thoughts would be most appreciated.
Jim

Brown,
This functionality is not available in 6.1. The newest version of wls
8.1 has this feature depending on the role that the user is in.
~satya
Mr. Brown wrote:
Is there a way to restrict a user to read-only priv. on the weblogic
console? Either by using acl's or other means.
Thanks in advance,
Brown

Login Problem Flash Media Admin Console

New to FMS, testing FMS Developers versions.
Connect and Live stream works fine using FMLE.
Problem is I'm not sure how to get logged into the Admin Console.
I'm not sure about what the "Server Name" is or the "Server Address". Is that just the IP address or the IP plus something else? How can I tell?
FMS install was done by tech at hosting company and he forwarded this info:
----------- Install Action Summary -----------
Installation directory = /opt/adobe/fms
Flash Media Server Port = 1935,80
Flash Media Admin Server Port = 1111
Apache Install = Yes
Administrative username = ******
Administrative password = ******
service owner = nobody
service user = nobody
service group = nobody
Run as daemon = Yes
Start Flash Media Server = Yes

LATEST UPDATE!!!
Just received this from the tech:
From what I understand, I think port 1111 is an internal communication port and not accessible from the outside..? From the main page, there is a console link which brings you to http://adobe.marunde-muscle.com/fms_adminConsole.htm and from there I think you have to define the parameters to begin managing the installation.
Does this mean anything? Is he/we on the right track?

Opensso : problem load opensso admin console page after install agent

Hi,
After installing policy agent for Tomcat in another instance,
I could not load opensso admin console as usual (http://opensso.local.asyd.net:8000/opensso/UI/Login). The message
given:
root cause
javax.servlet.ServletException: Servlet execution threw an
exception
     com.sun.identity.setup.AMSetupFilter.doFilter(AMSetupFilter.java:91)
root cause
java.lang.NoClassDefFoundError
     com.sun.identity.authentication.client.AuthClientUtils.<clinit>(AuthClientUtils.java:136)
or
com.sun.identity.authentication.UI.LoginServlet.initializeRequestContext(LoginServlet.java:106)
The tomcat log gave this message:
SEVERE: Servlet.service() for servlet LoginServlet threw exception
java.lang.NoClassDefFoundError
     at com.sun.identity.authentication.UI.LoginServlet.initializeRequestContext(LoginServlet.java:106)
+++++++++++++++++++++++++++++++++++++++++
I have 2 Tomcat instances on one machine:
/home/opensso/apache-tomcat-6.0.18 (where the open sso server is deployed)
/opt/tomcat-instance/opensso.local.asyd.net (where the web server client is deployed and agent is installed)
Here is the response summary of my agent installation:
SUMMARY OF YOUR RESPONSES
Tomcat Server Config Directory :
/opt/tomcat-instance/opensso.local.asyd.net/conf
OpenSSO server URL : http://opensso.local.asyd.net:8000/opensso
$CATALINA_HOME environment variable :
/home/opensso/apache-tomcat-6.0.18
Tomcat global web.xml filter install : false
Agent URL : http://opensso.local.asyd.net:8081/mini-agentsample
Agent Profile name : AS9Agent
Agent Profile Password file name :
/opt/tomcat-instance/tomcat_v6_agent/tomcat6agentpw.txt
Verify your settings above and decide from the choices below.
1. Continue with Installation
2. Back to the last interaction
3. Start Over
4. Exit
Please make your selection [1]: 1
Updating the /home/opensso/apache-tomcat-6.0.18/bin/setclasspath.sh
script with the Agent classpath ...DONE.
Creating directory layout and configuring Agent file for Agent_001
instance ...DONE.
Reading data from file
/opt/tomcat-instance/tomcat_v6_agent/tomcat6agentpw.txt and
encrypting it ...DONE.
Generating audit log file name ...DONE.
Creating tag swapped OpenSSOAgentBootstrap.properties file for instance
Agent_001 ...DONE.
Creating a backup for file
/opt/tomcat-instance/opensso.local.asyd.net/conf/server.xml ...DONE.
Creating a backup for file
/opt/tomcat-instance/opensso.local.asyd.net/conf/web.xml ...DONE.
Adding OpenSSO Tomcat Agent Realm to Server XML file :
/opt/tomcat-instance/opensso.local.asyd.net/conf/server.xml ...DONE.
Adding filter to Global deployment descriptor file :
/opt/tomcat-instance/opensso.local.asyd.net/conf/web.xml ...DONE.
Adding OpenSSO Tomcat Agent Filter and Form login authentication to
selected Web applications ...DONE.
SUMMARY OF AGENT INSTALLATION
Agent instance name: Agent_001
Agent Bootstrap file location:
/opt/tomcat-instance/tomcat_v6_agent/Agent_001/config/OpenSSOAgentBootstrap.properties
Agent Configuration file location
/opt/tomcat-instance/tomcat_v6_agent/Agent_001/config/OpenSSOAgentConfiguration.properties
Agent Audit directory location:
/opt/tomcat-instance/tomcat_v6_agent/Agent_001/logs/audit
Agent Debug directory location:
/opt/tomcat-instance/tomcat_v6_agent/Agent_001/logs/debug
Install log file location:
/opt/tomcat-instance/tomcat_v6_agent/installer-logs/audit/install.log
Thank you for using OpenSSO Policy Agent
Edited by: enterprisecoder on Jun 27, 2010 8:19 PM
Edited by: enterprisecoder on Jun 28, 2010 12:37 AM
Edited by: enterprisecoder on Jun 28, 2010 2:14 AM
Edited by: enterprisecoder on Jun 28, 2010 8:19 PM

Hi
I am facing the similar issue after installing the policy agent on tomcat 6.x
Installation gets successfully, but once I start the tomcat server secured by agent than I get below error
Dec 23, 2010 2:43:44 PM org.apache.catalina.core.AprLifecycleListener init
INFO: Loaded APR based Apache Tomcat Native library 1.1.20.
Dec 23, 2010 2:43:44 PM org.apache.catalina.core.AprLifecycleListener init
INFO: APR capabilities: IPv6 [true], sendfile [true], accept filters [false], random [true].
AgentConfiguration: Exception while reading new mod interval: "null"
Dec 23, 2010 2:43:45 PM org.apache.tomcat.util.digester.Digester startElement
SEVERE: Begin event threw error
java.lang.ExceptionInInitializerError
at com.sun.identity.agents.arch.Manager.<clinit>(Manager.java:643)
at com.sun.identity.agents.tomcat.v6.AmTomcatRealm.<clinit>(AmTomcatRealm.java:64)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at java.lang.Class.newInstance0(Class.java:355)
at java.lang.Class.newInstance(Class.java:308)
at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:206)
at org.apache.tomcat.util.digester.Rule.begin(Rule.java:153)
at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1356)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:501)
at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(AbstractXMLDocumentParser.java:179)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(XMLDocumentFragmentScannerImpl.java:1339)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2747)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:648)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:510)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:807)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:737)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:107)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1205)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:522)
at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1642)
at org.apache.catalina.startup.Catalina.load(Catalina.java:510)
at org.apache.catalina.startup.Catalina.load(Catalina.java:548)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:261)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
Caused by: java.lang.RuntimeException: Unknown User Mapping Mode: null
at com.sun.identity.agents.arch.AgentConfiguration.setUserMappingMode(AgentConfiguration.java:865)
at com.sun.identity.agents.arch.AgentConfiguration.setHotSwappableConfigProps(AgentConfiguration.java:1170)
at com.sun.identity.agents.arch.AgentConfiguration.initializeConfiguration(AgentConfiguration.java:1098)
at com.sun.identity.agents.arch.AgentConfiguration.<clinit>(AgentConfiguration.java:1543)
... 31 more
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:261)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
Caused by: java.lang.ExceptionInInitializerError
at com.sun.identity.agents.arch.Manager.<clinit>(Manager.java:643)
at com.sun.identity.agents.tomcat.v6.AmTomcatRealm.<clinit>(AmTomcatRealm.java:64)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at java.lang.Class.newInstance0(Class.java:355)
at java.lang.Class.newInstance(Class.java:308)
at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:206)
at org.apache.tomcat.util.digester.Rule.begin(Rule.java:153)
at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1356)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:501)
at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(AbstractXMLDocumentParser.java:179)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(XMLDocumentFragmentScannerImpl.java:1339)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2747)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:648)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:510)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:807)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:737)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:107)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1205)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:522)
at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1642)
at org.apache.catalina.startup.Catalina.load(Catalina.java:510)
at org.apache.catalina.startup.Catalina.load(Catalina.java:548)
... 6 more
Caused by: java.lang.RuntimeException: Unknown User Mapping Mode: null
at com.sun.identity.agents.arch.AgentConfiguration.setUserMappingMode(AgentConfiguration.java:865)
at com.sun.identity.agents.arch.AgentConfiguration.setHotSwappableConfigProps(AgentConfiguration.java:1170)
at com.sun.identity.agents.arch.AgentConfiguration.initializeConfiguration(AgentConfiguration.java:1098)
at com.sun.identity.agents.arch.AgentConfiguration.<clinit>(AgentConfiguration.java:1543)
... 31 more
Exception in thread "SystemTimer" java.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.arch.AgentConfiguration
at com.sun.identity.agents.arch.AgentConfiguration$ConfigurationMonitor.getRunPeriod(AgentConfiguration.java:1397)
at com.sun.identity.common.TimerPool$WorkerThread.run(TimerPool.java:504)

I depolyed a webapp in oim server problem is oim admin console is not opend

hi
i have deployed a webapplication in oim server(jboss) the application is developed using struts. the application is deployed successfully.after server starting the oim admin console is not opend it gives following error .I am using oim 9101 with jboss server
[ServletException in:/layouts/tjspClassicLayout.jsp] java.lang.NoSuchMethodError: org.apache.struts.util.RequestUtils.message(Ljavax/servlet/jsp/PageContext;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;)Ljava/lang/String;
can any one help me.
Thanks.

First of all you remove your war or ear file.
Don't take jar from outside. Take the all jar from OIM machine, used by xlWebApp. You don't need to download any extra jar if it is simple web application based on struts.
Rebuild with your war or ear with new jar. Than just try it.
Hope this is clear case of jar confliction.

Error when accessing access manager admin console i.e amserver

Hi all,
I had installed SUNJES Update1,now when iam accessing the amserver,amconsole through browser iam geting the following error trace
AMSERVER_
[22/Oct/2008:21:03:07] failure ( 760): for host 10.201.51.71 trying to GET /amserver/UI/Login, service-j2ee reports: StandardWrapperValve[LoginServlet]: PWC1406: Servlet.service() for servlet LoginServlet threw exception
java.lang.IllegalArgumentException: PWC1222: Path \config\auth\default\Exception.jsp does not start with a "/" character
at org.apache.catalina.core.ApplicationContext.getRequestDispatcher(ApplicationContext.java:395)
at org.apache.catalina.core.ApplicationContextFacade.getRequestDispatcher(ApplicationContextFacade.java:208)
at com.iplanet.jato.view.ViewBeanBase.forward(ViewBeanBase.java:334)
at com.iplanet.jato.view.ViewBeanBase.forwardTo(ViewBeanBase.java:261)
at com.sun.identity.authentication.UI.AuthExceptionViewBean.forwardTo(AuthExceptionViewBean.java:99)
at com.sun.identity.authentication.UI.AuthenticationServletBase.onUncaughtException(AuthenticationServletBase.java:121)
at com.iplanet.jato.ApplicationServletBase.fireUncaughtException(ApplicationServletBase.java:1164)
at com.iplanet.jato.ApplicationServletBase.processRequest(ApplicationServletBase.java:639)
at com.iplanet.jato.ApplicationServletBase.doGet(ApplicationServletBase.java:459)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:796)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:917)
at org.apache.catalina.core.ApplicationFilterChain.servletService(ApplicationFilterChain.java:391)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:297)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:178)
at com.sun.identity.setup.AMSetupFilter.doFilter(AMSetupFilter.java:86)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:270)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:241)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:182)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:571)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:160)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:571)
at com.sun.webserver.connector.nsapi.NSAPIProcessor.process(NSAPIProcessor.java:149)
at com.sun.webserver.connector.nsapi.NSAPIConnector.service(NSAPIConnector.java:995)
AMCONSOLE*
[22/Oct/2008:20:36:15] failure ( 760): for host 10.201.51.71 trying to GET /amconsole/base/AMAdminFrame, service-j2ee reports: ApplicationDispatcher[amconsole] PWC1231: Servlet.service() for servlet jsp threw exception
java.lang.NullPointerException
at com.iplanet.am.console.base.model.AMModelBase.getHelpURL(AMModelBase.java:3134)
at com.iplanet.am.console.base.model.AMModelBase.getHelpURL(AMModelBase.java:3130)
at com.iplanet.am.console.base.model.AMModelBase.getHelpAnchorTag(AMModelBase.java:3003)
at com.iplanet.am.console.base.model.AMModelBase.getHelpAnchorTag(AMModelBase.java:2963)
at com.iplanet.am.console.base.AMViewBeanBase.setChildValues(AMViewBeanBase.java:249)
at com.iplanet.am.console.base.AMMessageViewBase.setChildValues(AMMessageViewBase.java:103)
at com.iplanet.am.console.base.AMUncaughtExceptionViewBean.beginDisplay(AMUncaughtExceptionViewBean.java:83)
at com.iplanet.jato.taglib.UseViewBeanTag.doStartTag(UseViewBeanTag.java:149)
at org.apache.jsp.console.base.AMUncaughtException_jsp._jspService(AMUncaughtException_jsp.java:82)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:105)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:917)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:359)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:403)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:311)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:917)
at org.apache.catalina.core.ApplicationFilterChain.servletService(ApplicationFilterChain.java:391)
at org.apache.catalina.core.ApplicationDispatcher.doInvoke(ApplicationDispatcher.java:797)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:655)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:496)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:431)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:335)
at com.iplanet.jato.view.ViewBeanBase.forward(ViewBeanBase.java:340)
at com.iplanet.jato.view.ViewBeanBase.forwardTo(ViewBeanBase.java:261)
at com.iplanet.am.console.base.ConsoleServletBase.onUncaughtException(ConsoleServletBase.java:335)
at com.iplanet.jato.ApplicationServletBase.fireUncaughtException(ApplicationServletBase.java:1164)
at com.iplanet.jato.ApplicationServletBase.processRequest(ApplicationServletBase.java:639)
at com.iplanet.jato.ApplicationServletBase.doGet(ApplicationServletBase.java:459)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:796)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:917)
at org.apache.catalina.core.ApplicationFilterChain.servletService(ApplicationFilterChain.java:391)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:272)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:241)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:182)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:571)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:160)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:571)
at com.sun.webserver.connector.nsapi.NSAPIProcessor.process(NSAPIProcessor.java:149)
at com.sun.webserver.connector.nsapi.NSAPIConnector.service(NSAPIConnector.java:995)

hi all
i have same error now. i didnt solve this problem.
any idea ...
s.baskoylu

Login to Sun access manager admin console failed.

we are using Sun access manager 2003Q4. Today i am not able to login to the amconsole itself.it says authentication failed. i tried with all the admin users we have and also with the amadmin same error.
The ldap is up and running.
can any one suggest me the probable problem and solution.
or the log files i need to look at which can help in trouble shooting.
thanks in advance

Check your AppServer to see it up and running or not.

Silverlight error when accessing the Admin Console

Once logged in to Intune, the system overview screen paints and the website freezes. Once the site recovers I get a Fatal Silverlight error at (0,0): 4008. At that point I can do nothing further. I have tried version 4 and 5 of Silverlight
and IE/Firefox browsers with no success. It doesn't matter what PC I try it on either. It seems to be associated with our login. Any assistance/guidance is greatly appreciated!

I've not seen this issue myself but I've heard of it. See here from May 2014 (it's in German - same problem as yours).
http://social.technet.microsoft.com/Forums/en-US/5f2bfe56-65da-4687-b114-912ca00823d5/silverlight-error-4008-in-windows-intune?forum=wintunede
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson

Third party access to Business Catalyst admin console: dashboard freezing

Hi,
My client can't access his admin console in Business Catalyst to edit the website we've built for him. He's using both a Mac G5 2.1gh power pc OS 10.4.11 and a Mac Laptop 2.2gh intel core duo 10.6.8. He follows this link http://www.slowhome.co.uk/AdminConsoleXT/#dashboard but the screen just freezes. I've resent passwords, fiddled with admin persmissons but nothing has freed up access yet. Any suggestions, clues or answers please? We're using Adobe Muse to build and Business Catalyst to manage. His browser meets the system requirements.
Cristina

What browser is he using? The user account for the other admin at the site seems to be properly set up with all permissions assigned. I'm unable to reproduce the problem either. If the problem persists, can you ask the user to try another browser or clear cookies/temp data/cache for the current browser and re-try. If that doesn't help, please try logging into the admin using a different network connection.
You could also try creating another admin account for the user and test it out. This would also help isolating the issue to being account specific. If that doesn't work either, please reach out directly to BC live chat support through http://helpx.adobe.com/contact.html?product=business-catalyst.
Thanks,
Vinayak

Problems with admin console in firefox 4 and chrome 10

I am experiencing problems when accessing the admin console with firefox 4.0 or chrome.
Apparently this came up after i switched to firefox 4.0.
Symptoms:
In many admin screens the detailed information is missing. e.g. the list of SGD servers is not visible at all.
Sometimes it flashes briefly, as if it were created but deleted immediately afterwards....
Has anybody seen this?
The same does not occur with Internet Explorer.
Edited by: user3336194 on 26.04.2011 03:42
Edited by: user3336194 on 26.04.2011 03:43

You can use a userscript like this one to make it work in Chrome and Firefox:
// ==UserScript==
// @match https://*/sgdadmin/*
// ==/UserScript==
var a = document.all;
for (var i = 0; i < a.length; i++) {
var e = a;
if(e.id.match("Form:")) {
e.hidden = false;
https://gist.github.com/raw/1818005/sgdadmin.user.js
(Requires Greasemonkey on Firefox: https://addons.mozilla.org/de/firefox/addon/greasemonkey/)
Cheers, Daniel

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