PROBLEM Acrobat X Suite upgrade to eLearning Suite 6.1

Question

I am a user of Acrobat X Suite.  I just purchased the eLearning Suite 6.1 upgrade for $599, as offered at:
http://www.adobe.com/products/elearningsuite/buying-guide.displayTab2.html
I left Acrobat X Suite installed, assuming that the eLeraning Suite needed to see it for the upgrade.
When I go to install the eLearning Suite, it asks for my serial number.  I enter the new serial number that was emailed to me for my eLearning Suite purchase.
It then opens a windows titled "Serial Number Upgrade", which states the following:
"Serial Number you provided is valid, but a qualifying product could not be found on this computer".
"To use this serial number you must own one of the qualifying products.  Please choose the one you own and enter its serial number."
The window provides you with a drop down box that lists elegible products that you can use the eLeraning Suite upgrade with, and a place to enter your old serial number.
THE PROBLEM IS THAT ACROBAT X SUITE is  NOT listed in the list of products!!!!!
It appears to me that Adobe Sales/Marketing is NOT communicating with their Engineering Department on the products they offer for upgrades.
HELP! What can I do!  Its a Saturday night and Adobe customer support does not open until Monday.
Thanks in advance for any help you can offer.

Answer 1

Mylenium,
I'm having a similar problem.  I'm upgrading from elearning suite 2.5 to 6.1, subscription, not an outright purchase.
I am able to download the installer correctly and unpack all the necessary files, directories are created, etc...  BUT, when I get the message listing all the modules that are going to be installed.  The installer tells me Acrobat Pro XI will be installed as a trial version, then the installer goes on and does what it says it will.
All the modules install correctly and are verified on the Adobe web site.  Alas Acrobat Pro XI will not verify as part of the subscription, and the serial number provided for the subscription, on the Adobe web site, will not activate Acrobat Pro XI, which doesn't suprise me.
I've been in contact with both customer sepport and technical support, over 12 days and about 9 hours of my time.  going round and round within multiple departments with multiple support personnel.  Still no solution.  But finally I got a single point of contact and an email address so I could ignore all the calls and emails I was getting on this issure, all asking me to start again from the begining.  Finally this support individual has been able to replicate the problem on their machines.  So some progress has been made.  But ........
I understand that Adobe want to figure out what is going on, but my need is different, I just need to get the software registered so I can move on.  At my billing rate, I've probably spent $1,800 working with Adobe, as opposed to working with my clients, when all they need to do for me, is give me a valid serial number for Acrobat Pro XI, then when they, on their time, figure out what is going on, send me a patch.  Then we can all be happy
As a tech support professional for over 20 years, in my company, I always have an escelation path for issues such as this, the objective is always to keep the customer happy, something I have NEVER experienced with Adobe Support.
Any thoughts on how one resolves an issue such as mine within Adobe?
As I've said to anyone who will listen, if (and when) a vendor bundels all the elearning needs I have, such as Adobe has done, I will switch in a minute.  Over the long years I've worked with Adobe products, this type of support experience has been the norm, not the exception.
I really like your products, but your support really really really sucks.