Problem adding another email account curve 8310

I am trying to add another e-mail account.  I go to the wizard, and the message I continue to get is "An error occurred while accessing your account.  Please click below to try again.  There is a hyperlink that says "Access Another Email Account".  When I click on it, nothing happens.  HELP!

Hi and Welcome to the Forums!
It's hard to tell, but if you receive the error message just after entering your credentials for the new account, then you have either entered something wrongly or the email service is not fully compatible with BIS. I'd suggest that you use a PC/browser to access your carriers BIS:
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
and then create this new BIS conduit from there. If it as well receives the same error, then try entering your correct email address but an incorrect password -- this should bring up the manual/advanced configuration screens on which you can enter all of the pertinent information manually (you will need to know all of the information -- email servers, etc....you will have to get that info from your email provider or from another email client you already have configured for this email account).
KB10154 How to integrate a POP or IMAP email account through advanced integration
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    KB10154 How to integrate a POP or IMAP email account through advanced integration
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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