Problem adding music to my phone

When ever I try to add music to my phone, it prepares to sync but then skips syncing and say that it is copying diagnostic information and then goes back to try and sync. After that it trys to add the music then just deletes all the music I already had on my phone and will not let me put anything back on. I tried to see if it was a problem with my connectivity or the phoen it self but it said that everything was fine.

iTunes does not natively support players other than an iPod or iOS device. But you may be able to get direct support by using iTunes Agent. Give it a try; it may work for you. You'll need to consult your Samsung's documentation or Samsung support to find out what audio formats it supports. iTunes by default uses AAC, so if your Captivate won't support AAC, you'll need to convert your tracks, probably to MP3.
Regards.

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