Problem after problem with my Z10 - Help/Advice needed

Hello all, last night around 11pm I checked for any new software updates for my Z10 and one came up, I click it and it downloaded fine, installed fine and asked for a reset, I clicked and off it went. Seems it took a while to load up after that, eventually when it did I had many things missing such as contacts, all the apps had moved around and some diappeared.
After looking around the internet I decided to do a security wipe and start fresh, so went into settings etc and entered "blackberry" to start (I removed my SD card before this). Phone went off and came back with a paper shredder icon and a blue spinning icon underneath, great?.. well no because after 2 and a half hours it's still on the same thing. I looked on the internet and it's suppose to take 15mins? also isn't it suppose to say "security wipe in progress" ?
Very confused on what to do now, any help would be appreciated greatly!
Sean

Try to format the player. Use Fat, Fat6, or Fat32 when formatting the player NTFS is not supported.

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Hello,
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http://www.renaissance-designs.co.uk/Satwant/java/pacman/
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sskenth wrote:
Thanks for getting back to me with that information, i didnt know you could see that information with just a simple right click!
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