Problem : AIM-CUE in CCME

I have a AIM-CUE module installed on the 2621 router and iam trying to configure the voice mail facility.
But when i do a service-module service-engine 0/0 status, it shows as failed
i reloaded the router and then it stuck in waiting for registration.
Is there some configuration that needs to be done before the status of the module changes to ready.
Thanks in advance
Narayan

Hi Chris,
I have already done that & the interface is showing up.
here is the config
interface FastEthernet0/0
ip address 192.169.0.106 255.255.255.0
ip helper-address 192.169.0.1
duplex auto
speed auto
interface Service-Engine0/0
ip unnumbered FastEthernet0/0
service-module ip address 192.169.0.48 255.255.255.0
service-module ip default-gateway 192.169.0.106
ip route 192.169.0.48 255.255.255.255 Service-Engine0/0
MS_UK_CME_R01#service-module service-Engine 0/0 status
Service Module is Cisco Service-Engine0/0
Service Module supports session via TTY line 25
Service Module is trying to recover from reset/shutdown
Service Module status is not available
Is there anyting else i should check
Thanks
Narayan

Similar Messages

AIM-CUE and CCME

Good day, we have a new CCME 3845 Router including VIC2-4FXO,NM-HD-2V,EVM-HD-8FXS/DID,EM-HDA-6FXO modules, this will be used for our new project. Is it possible that the CCME Router will work well on IP Phones even without the AIM-CUE, because that is the only remaining device that need to install on the Router and we want to install now the Router at the Site while we are waiting for the AIM-CUE to arrive the IP Phones should work. Thanks and I will wait for your reply.

Hi Mahmoud,
You should be fine to get started without the AIM-CUE. This will only prevent the setup of the Voicemail potion of the install :)
Cisco CallManager Express/Cisco Unity Express Configuration Example
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a008037f2a9.shtml
Cisco CallManager Express 3.0 and Later Integration with Cisco Unity Express
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a008059fb5f.html
Hope this helps!
Rob

AIM-CUE never get up

hi all
i have a new AIM-CUE module that installed in C2811 router.
the problem that the int service-Engine 0/0   protocol never get up as seen below
CME_CUE_LAB#sh int service-Engine 0/0
Service-Engine0/0 is up, line protocol is down
Hardware is I82559FE, address is 58bc.2739.d20a (bia 58bc.2739.d20a)
Interface is unnumbered. Using address of FastEthernet0/0 (10.0.0.1)
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
     reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output 00:00:09, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 input packets with dribble condition detected
     67 packets output, 5876 bytes, 0 underruns
     0 output errors, 0 collisions, 1 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier
     0 output buffer failures, 0 output buffers swapped out
the configuration for the interface :
interface Service-Engine0/0
ip unnumbered FastEthernet0/0
service-module ip address 10.0.0.10 255.255.255.0
service-module ip default-gateway 10.0.0.1
end
i really need your help

Hi
Thanks for your reply .
The problem that because the line protocol is down in the interface ,I cannot open a session on it and I cannot see any logs on the AIM-CUE.
Is there any action that I can make it
Also I noticed that upon the AIM daughter board there are 3 pins without any jumper, is it correct ?
Best regards,
Mohamed Ibrahim Omran
Network Section Head
Dialup and VOIP Unit
A11-B90, Smart Village,
KM 28 Cairo-Alex Desert Road,
6 October 12577, Egypt
T: +20 (2) 33 32 0700 | Ext: 1122
F: +20 (2) 33 32 0800 | M: 010-3532153
E: [email protected]
www.tedata.net

Update AIM-CUE port license count .

Hi,
Yesterday I make migrate license via cisco license portal site to AIM-CUE,
but I make mistake for count of port license 1 (2 port) instead 3 (6 port) ,
how can I update this count of port ? on website it's not able to delete and
re-migrate the license again .
Regards

hi, still have not solved the problem and nobody has answered the question in this forum

AIM-CUE - Filesystem type unknown ?

Hi there,
I am studying IIUC and I am up to the CUE module. Im pretty sure I have done something stupid. I removed the 1GB CF from the AIM-CUE module, put it in my 2801 CF slot and did a format flash: (I dont know why, I just thought it would let me start fresh ) . Now when the AIM-CUE goes through the boot process I get the following output.
Initializing memory. Please wait....
256 MB SDRAM detected
BIOS Version: Cisco SE-AIM 01.02
BIOS Build date: 08/14/03
System Now Booting ...[BOOT-ASM]
Filesystem type unknown, partition type 0x1
kf: a1 : (hd0,0)/bzImage root=/dev/hda1 ro plat=aim
kf: a2 : (hd0,0)/bzImage root=/dev/hda1 ro plat=aim
in grub_open: (hd0,0)/bzImage root=/dev/hda1 ro plat=aim
kernel_func: kt: 0
in boot func: kt: 0ÿ
I can get into the bootloader and use the boot helper to re-install the CUE files, but I guess if they are on the wrong filesystem type they are useless.
I have searched around and it looks like I need to have the "Filesystem type is reiserfs, partition type 0x83".
Now the only way I can see to re-format the flash to the reiserfs file system is the put the 1GB CF into a card reader and format it with my PC. Im going to give it a try now, but I also read somewhere there needs to be 2 partitions, however Im unsure what size each partition should be.
This is a second hand AIM-CUE so I dont have any support for it. Have I rendered my AIM-CUE useless, or is there a way I can dig myself out of this hole I have created ??
Thanks in advance.
JP

Thanks for the reply paolo, however the boot loader / boot helper is the problem. Ive managed to get the right filsesystem type however now its stuck in this constant loop
Initializing memory. Please wait.
256 MB SDRAM detected
BIOS Version: Cisco SE-AIM 01.02
BIOS Build date: 08/14/03
System Now Booting ...[BOOT-ASM]
Please enter '***' to change boot configuration:
Filesystem type is reiserfs,partition type 0x83
kf: a1 : (hd0,0)/bzImage root=/dev/hda1 ro plat=aim
kf: a2 : (hd0,0)/bzImage root=/dev/hda1 ro plat=aim
in grub_open: (hd0,0)/bzImage root=/dev/hda1 ro plat=aim
in grub_open1: /bzImage root=/dev/hda1 ro plat=aim
in grub_open2: /bzImage root=/dev/hda1 ro plat=aim
in grub_open3: /bzImage root=/dev/hda1 ro plat=aim 1
in grub_open4: /bzImage root=/dev/hda1 ro plat=aim
kernel_func: kt: 0
in boot func: kt: 0ÿ <--when it gets to here it goes back to the "Initializing memory. Please wait." and just keeps looping.
Any ideas why boot helper keeps looping like this ??
EDIT: Now I am getting "Not a cisco supported CF. Please use cisco supported CF and reinstall the software. System Halted"
Im guessing the CF may have been on its way out and now it has gone faulty ?

AIM-CUE Upgrade Error

Hi Guys,
I am having a problem while try to upgrade my aim-cue module version 3.2.4.0 to version 7.0.3.
Thats my logs at down below. I couldn't any proper answer for that. This is for my lab.
Help guys.
mycue> $tall clean url ftp://192.168.1.100/cue-vm-k9.nm-aim.7.0.3.pkg
WARNING:: This command will install the necessary software to
WARNING:: complete a clean install. It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue? [n]y
Downloading ftp cue-vm-k9.nm-aim.7.0.3.pkg
Bytes downloaded : 182241
Validating package signature ... done
Validating installed manifests ........
Foundation verification failed
Manifest signature validation failed for bootloader_sec_manifest.sig
mycue>

Hi,
Did u verify the MD5 checksum after u downloaded the package ?
it should be 83c78328efcf686968032333b1d922f3
regds,
aman

AIM/CUE not Picking-up in-bound external calls

I have a 2811 router with an AIM/CUE (12-VM) card. All of the telephony-service stuff works fine:
-All calls in house work fine
-All outbound calls work fine, to PSTN
-All inbound calls work fine, from PSTN
-Each phone can access it's VM internally
-the CME gui and the Unity-Express gui's are accessible on the LAN.
But, when I call from outside into the PRI with a DID number, I get four rings, then a pause, and then it never goes to voicemail. Sometimes; depending if I call with my celr or a land line, I get the message "Sorry your call cannot be completed as dialed, 000-000." Any clue why the vm does work for internal or external calls.
Here's a sample of the config.
interface FastEthernet0/0
no ip address
no ip mroute-cache
duplex full
speed 100
interface FastEthernet0/0.100
description SUB-IF for VOICE VLAN
encapsulation dot1Q 100
ip address 10.1.100.1 255.255.255.0
interface FastEthernet0/0.101
description GW FOR VOICEMAIL MODULE AIM/CUE
encapsulation dot1Q 101
ip address 10.1.101.1 255.255.255.0
interface Service-Engine0/1
discription AIM/CUE VOICEMAIL MODULE
ip unnumbered FastEthernet0/0.101
service-module ip address 10.1.101.2 255.255.255.0
service-module ip default-gateway 10.1.101.1
ip route 10.1.101.2 255.255.255.255 Service-Engin0/1
dial-peer voice 40 voip
description ** cue voicemail pilot **
destination-pattern 6000
session protocol sipv2
session target ipv4:10.1.101.2
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 41 voip
description ** cue auto attendant **
destination-pattern 6001
session protocol sipv2
session target ipv4:10.1.101.2
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 1 pots
description ** T1 PRI Emergency 911 **
destination-pattern 9911
port 0/0/0:23
forward-digits 3
dial-peer voice 2 pots
description ** T1 PRI OutBnd Calls **
destination-pattern 9T
port 0/0/0:23
dial-peer voice 3 pots
description ** T1 PRI InBnd Calls**
incoming called-number .
direct-inward-dial
port 0/0/0:23

Problem has to do with how many Digits are getting sent to voice mail on the router when it tries to make the call. You should be seeing 10 digits in the debug.
Next question when one ephone calls another ephone locally does voice mail work?
Try the following commands. This will create a translation-rule that will strip incoming 10 digits to the 4 digits you need. I assume you do not need all 10 digits.
voice translation-rule 1
rule 1 /^650$....$/ /\1/
voice translation-profile digitstrip
translate called 1
voice-port 0/0/0:23
translation-profile incoming digitstrip
*************Voice port were you Telco Line comes in Port 0/0/0:23 based on your config*************
telephony-service
no dialplan-pattern 1 6503926... extension-length 4
Ronnie

AIM-CUE module

Hi
I have installed an AIM-CUE into my 2801 router, but there are some files which am not sure which will work with this AIM-CUE which l have installed into the router 2801. These are files that l have and l need an advise concerning these files because l have the nme and the aim files but the device that l have installed into my router 2801 is AIM-CUE. Advice me on which ones to use pls.
Ojay
1 cue-installer.nme.7.0.3
2 cue-vm-installer-k9.nme.7.0.3.prt1
3 cue-vm-k9.nme.7.0.3pkg
4 cue-vm-licence_50mbx_ccm_7.0.3pkg
5 cue-vm-en_US-langpack.nme.7.0.3prt1
6 cue-vm-full-k9.nme.7.0.3.prt1
7 cue-vm-langpack.nme.7.0.3.pkg
8 cue-installer.nm-aim.7.0.3

Hi Ojay,
Here we go
For NM-CUE, NM-CUE-EC, and AIM-CUE (cue-vm-k9.nm-aim.7.0.x.zip)
•cue-installer.nm-aim.7.0.x
•cue-vm-k9.nm-aim.7.0.x.pkg
•cue-vm-full-k9.nm-aim.7.0.x.prt1
•cue-vm-installer-k9.nm-aim.7.0.x.prt1
•cue-vm-langpack.nm-aim.7.0.x.pkg
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/boothelp.html#wp1142398
And;
cue-vm-en_US-langpack.nm-aim.7.0.6.prt1
Release Date: 05/OCT/2010
Package payload containing all US English language data and prompt files associated with the Cisco Unity Express with VoiceMail application on the AIM-CUE, NM-CUE, and NM-CUE-EC service modules.
Size: 27537.68 KB (28198577 bytes)
Cheers!
Rob
Please remember to tag your threads and help support "Teachers without Borders"
https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

1760V router and AIM-CUE

Does anyone know if the AIM-CUE will work in a 1760 or 1760V router? I know it is not on the compability list but I know sometimes things work where not listed.

Michael,
Sorry but the 1760 range are not in the AIM-CUE compatability matrix.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html#HardwareAIM
Regards,
Alex.
Please rate useful posts.

AIM CUE disk filling up

Hi
We have a few customers with the AIM-CUE (v 2.1.1) in their CME systems. The flash drives in these systems will fill up about every six months requiring someone to boot to the helper and perform a disk cleanup operation (which takes the system down for about 30 minutes).
Voicemail utilization is well under 50% so I'm not sure what is filling up the drive. Trace logging is disabled
I'm wondering if this is working by design. Should the system be cleaning up after itself or do I need to take the system down to perform the cleanup operation on a regular basis?
Thanks

Try this steps
1) Download the helper (installer) image [cue-installer***] from CCO. Put it on tftp.
2) Go to bootloader prompt, change config to point to this helper. Boot this image by
doing a "boot helper".
3) When the image boots up, choose Option 3 to do disk cleanup.
4) Say "y" at the confirmation prompt.
Disk clean up normally just deleting log files and unnecessary system files and compacting
the voiemail database, so it will not delete the voicemail and should not cause the
voicemail lost.

AIM-CUE crashed, need files/help

My power supply in my 2851 router died and took with it my AIM-CUE configuration/files, they are now corrupt. I have looked EVERYWHERE for the files to download. The only place I can find them is on Cisco's site and I do not have a contract so I cannot get them.
I think I was running version 3.1 or 3.3 before . I sure would love to test version 7.4.1. Does anyone know were I can get replacement files for my AIM-CUE? Any version and must include the licenses. This is for my home lab so I do not need very many connection licenses.
I do have a second AIM-CUE and tried to read the flash card but the PC says it needs formatting, DIDN'T do it! Is there a way I can extract the files from this AIM-CUE to put on the one that crashed?
Thank You,
Michael

Duplicate
https://supportforums.cisco.com/discussion/12248461/aim-cue-crashed-need-fileshelp

AIM-CUE Re-Initialize? Or Security Check...

Good afternoon all,
Have a 2801 with AIM-CUE that I cannot login to the GUI. I went through the initialization wizard from CLI with no trouble, but it would not complete on the GUI side after I logged in the first time and ran the initializtion wizard. It did not complete and I was going to back out and come back to it after checking settings.
Now I am not getting the Initialization wizard and it is telling me Lost Contact after I am able to login. When I try to enter the Hostname, Username and Password, it is saying it failed to connect.
Is there a way to re-initialize the wizard or is there something I am missing in my security on these?
I can include portions of the configs from the router and the AIM module if it helps. I can still work with the AIM side via CLI, but even adding another Admin account and changing everything is not letting me access it (not as a first resort...)
I'm not finding a clear path to follow after this and when I look at the configs it all appears to be correct and matches my last install (2811 with AIM).
Thanks,
Jon Gauntt

I just did that. Although all the links to the 3.X.X files were all showing Network Unavailable.
I downloaded a 2.3.4 and got the initialization wizard to run. And it looks like I have some kind of configuration issue in my telephony service or am missing a file in my flash (even though I have now loaded extra files i do not need that I will need to take back off).
Here is my Telephony-Service:
telephony-service
load 7960-7940 P0030702T023
load 7902 CP7902080001SCCP051117A
load 7931 SCCP31.8-2-2SR1S
load 7970 SCCP70.8-2-2SR1S
max-ephones 30
max-dn 108
ip source-address 10.10.82.1 port 2000
calling-number initiator
url services http://10.10.82.5/voiceview/common/login.do
url authentication http://10.10.82.5/voiceview/authentication/authenticate.do
time-zone 8
bulk-speed-dial list 2 flash:localdirectory.txt
bulk-speed-dial list 6 flash:corporatedirectory.txt
voicemail 7000
max-conferences 8 gain -6
call-forward pattern .T
moh 122007.au
web admin system name admin password cisco
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
secondary-dialtone 9
after-hours block pattern 1 1900....... 7-24
night-service code *777
night-service day Sun 00:00 23:59
night-service day Mon 18:00 06:00
night-service day Tue 18:00 06:00
night-service day Wed 18:00 06:00
night-service day Thu 18:00 06:00
night-service day Fri 18:00 06:00
night-service day Sat 12:00 08:00
create cnf-files version-stamp 7960 Nov 27 2007 16:42:32
I am attaching a list of the files on the flash.
If anyone sees anything obviously missing, it would be helpful. I am using a config that I have up and running in a 2811 for this 2801 and there might be a slight difference I am not accounting for.
Thanks,
Jon Gauntt

AIM-CUE IVR

Hi,
I have a AIM-CUE with a 1GB Flash. When I try to add on a 4 port ivr license, I get the following error message:
Downloading ftp cue-vm-license_4port_ivr_7.0.2.pkg
Bytes downloaded : 3319
Validating package signature ... done
compatibility mode
Validating installed manifests .............complete.
The system will be brought to offline state for a brief period
and will be brought back to online state automatically
No work order produced.
The system is back in online state
55296+0 records in
108+0 records out
ERROR - Hot Installation failed.
I am not sure why the installed failed.
Any help appreciated.
Thanks,
Paul

Hi,
The AIM is in the 2821 router running 12.4 AES T train IOS.
CUE will allow me to installed the zero ivr port package but not the 2 or 4 port.
CUE config :
se-10-2-1-2# show software packages
Installed Packages:
- Installer (Installer application) (7.0.2.0)
- Thirdparty (Service Engine Thirdparty Code) (7.0.2)
- Bootloader (Primary) (Service Engine Bootloader) (2.1.14)
- Infrastructure (Service Engine Infrastructure) (7.0.2)
- Global (Global manifest) (7.0.2)
- Service Engine license (License for the Service Engine) (2.1.2.0)
- Auto Attendant (Service Engine Telephony Infrastructure) (7.0.2)
- Voice Mail (Voicemail application) (7.0.2)
- Bootloader (Secondary) (Service Engine Bootloader) (2.1.14.0)
- Core (Service Engine OS Core) (7.0.2)
- GPL Infrastructure (Service Engine GPL Infrastructure) (7.0.2)
Installed Plug-ins:
- CUE Voicemail Language Support (Languages global pack) (7.0.2)
- CUE Voicemail US English (English language pack) (7.0.2)
se-10-2-1-2# show software licenses
Installed license files:
- voicemail_lic.sig : 25 MAILBOX LICENSE
Core:
- Application mode: CCM
- Total usable system ports: 6
Voicemail/Auto Attendant:
- Max system mailbox capacity time: 840
- Default # of general delivery mailboxes: 10
- Default # of personal mailboxes: 25
- Max # of configurable mailboxes: 35
Interactive Voice Response:
- Max # of IVR sessions: Not Available
Languages:
- Max installed languages: 2
- Max enabled languages: 2

AIM-CUE

Can l connect the AIM-CUE which is inside the 2801 with CUCM the same way that l will connect to the CME. I have a computer which l dedicate for my callmanager 8.0 and l have cisco 2801 which l want to install the AIM-CUE into for my viocemail. The configuration that l have is for the CME, l need the setup for the CUCM for the AIM-CUE for the 2801 which l want to setup. Any advice from someone pls.

Hi there,
Can you please review the steps in this excellent doc;
CallManager for Cisco Unity Express Configuration Example
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
Cheers!
Rob

Cucme and cucm with aim-cue

Hi all, I just want to know if AIM-CUE can work with cucme and cucm 8.0?
Because based on this matrix Cisco Unity Express Compatibility Matrix [Cisco Unity Express] - Cisco Systems
It says that it is supported, but CUE (AIM-CUE Module) should have a version of 7.2 or 7.3 to support cucme 8.x and cucm 8.x
Can anyone confirm this because aim-cue is the cheapest among the CUE cisco offers. Thanks!

That's what I read, having cue 7.2 or 7.3 will let you use cucme/cucm 8.x
When you say "there will not be any new firmware release on the old aim-cue", Does that mean that cue version 7.3 will be the last firmware version to be released on the old aim-cue that will support cucme/cucm 8.x? Future versions of cucme/cucm (version 9) will not be supported by the old aim-cue?

Problem : AIM-CUE in CCME

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