Problem authorizing songs bought with old email

I have songs that I bought when my Apple ID was associated with a different email address. This appears to have caused a problem in that I can't transfer these songs onto new iPods or iPhones. What can I do to fix this problem?

Has anyone answered you?  I find nothing on the site, thanks drhwk.

Similar Messages

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    Click here and contact Apple.
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    This has to have happened to someone else. I have music I bought a long time ago on an email address that no longer exists. Thus I can't get a password reminder either. Nor can I play that music on my new computer without the password. Am I in a Catch-22 situation or can this be salvaged? I'd really like to upgrade that music to iTunes Plus as well.

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  • Purchased Song with Old Email Address

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    You'd have to email them here for them to do such:
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    I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

    I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
    I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
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    https://discussions.apple.com/docs/DOC-3353
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    MY question is... Why hasn't Apple responded to this issue?  Two years is  waaaaaay too long. i have this problem as well, and I want access to the music i purchased!!!

  • I have a old firefox account and I cannot sign on too. I made new account just to ask a question. I tried to sign in with old emails, but did not get any reset information back. How can I recover old information?

    I have a old firefox account and I cannot sign on too. I made new account just to ask a question. I tried to sign in with old emails, but did not get any reset information back. How can I recover old information?

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  • Authorizing computer with old email address.

    I was trying to put some songs from my computer onto my Itouch. There were some of them that said they weren't available until I authorized my computer. It then listed an old email address that is not my current email address. (My computer is authorized on my current email address.) I can't seem to get around this problem with the songs being associated with an old, defunct, email addy. What to do?

    I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
    I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
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  • TS1702 problems with old email address

    Downloaded some apps onto my iPhone 4 with one email address, which got hacked, efore the cloud  was introduced
    Logged into the cloud with a different email address and now I can't download my old apps as they are under an email address i no longer use, and is not recognized

    Hello Chief Weasel,
    The article linked below details how to go about changing the primary, alternate and notification e-mail addresses used with your wife's Apple ID.
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    Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
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    Manage your Apple ID primary, rescue, alternate, and notification email addresses
    http://support.apple.com/en-us/HT201356
    Cheers,
    Allen

  • Problems with old email address

    My wife has changed her email and the old email address is no longer functional. How does she change the email address that is linked to her Apple account and therefore the iTunes store and give herself a new password if necessary?

    Hello Chief Weasel,
    The article linked below details how to go about changing the primary, alternate and notification e-mail addresses used with your wife's Apple ID.
    Primary email address
    Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
    Your primary address is also the contact email address for your account. Check it regularly, because it receives email that you need to manage your account. For example, before you can use a new or changed Apple ID, you need to verify it as directed in a verification email that Apple sends to that address. Didn't receive the email?
    Manage your Apple ID primary, rescue, alternate, and notification email addresses
    http://support.apple.com/en-us/HT201356
    Cheers,
    Allen

  • Iphone not syncing music with old email address

    When I try to sync my iphone OR if I click on a song within itunes to play through the computer, a sign in box pops up saying that this computer is not authouized to play this song would you like to authourze it. The problem is that the email address in the pop up box is an OLD email, that really and truly is not connected with iTunes any longer - and I don't have access to that one any more. I have gone to preferences and checked and the new email is there and so I authorized the computer with that one (for the 10th time) and it says that it was sucessful, BUT when I try to play that song OR sync the iphone again - I get the same pop up box asking for the computer to be authorized again....WITH THE OLD EMAIL ADDRESS. How can I get it authorized to play ALL my music with the new email address (which works for a lot of the music - but not all)?

    Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
    Can you still login to other Apple services, such as the support website, using your Apple ID?

  • V 7.0.2 - Unauthorized to play music purchased with old email address acct.

    Has anyone else stumbled onto this? I have one iPod and one computer which I buy all of my music off iTunes from - But I had an old email address last year that I used to buy a lot of my music with. Since I upgraded, I cannot sync, play, or burn any purchased music that was purchased with the old email address. I tried authorizing under my new email address and password (I even get a sucessful message) but then when I go to play - it gives me the message "This computer is not authorized to play this song - would you like to authorize it?" But the message shows my old email address.
    Any advise is appreciated.

    I'm sorry that I have no solution to offer but I do have the same problem. Apple pointed out to me that I need to aothorize my computer using my previous account information (AOL) but that didn't work. Very annoying to have to do this when upgrading software. I will think twice before upgrading again or before buying from iTunes for that matter.

  • Music purchased with old email address doesn't play

    Hello, I purchased music under an old email address and since updating my info, it doesn't play. I get the message that the computer name is not authroized, I enter my username and password, I get a message telling me the computer is not authorized, but still the music doesn't play and if I try to play the song again I get the authorize computer message again.
    Any help wold be appreciated.

    Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
    Can you still login to other Apple services, such as the support website, using your Apple ID?

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