Problem: BB 8700g - connected via USB to my PC but not visible on Windows Explorer

when I connect my 8700 g (OS 4.5 / DTM 5.01) to my PC via USB and open the Windows explorer I exspected to see there the device , I don't!!!
I would like to "drag and drop" *.mpg-or *. jpg-files from my PC to the BB device (such as ring tones or photos)
Other smart phones are recognized , I can see them as drive E or F etc, and if I click on e.g. E, I see the contents of E and am thus in a position to transfer the files to the place I want.
So what have I got to do in order to make my device visible and ready for the work I described?
I hope I made myself understood and would appreciate you helping me solve this problem, thank you

Hi!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Thanks greg,
I am on the road right now at a Mickey D's. Still another 150 miles to go to get home and back to the scene of the crime LOL
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Problem: BB 8700g - connected via USB to my PC but not visible on Windows Explorer

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