Problem BlackBerry 8820 and Desktop Manager

Hy i conect my BB but in the desktop manager in the pin area dont aperece my pin number aprece none and push this and push detec my pin an tell me the pin detected but in the main menu aperece none againg , what it the problem ?

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB03490 Internal Error 2738. Could not access VBscript appears when installing BlackBerry Desktop Manager
Normally, that is an install error rather than an uninstall error, but hopefully the remedies it contains will still be useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Problems Re-installing Desktop Manager

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

New to the board here and have a question maybe someone can shed some light on for me.
I'm running Vista Home Premium on my PC. I had problems with the BB Desktop Manager software so I decided to uninstall if and do a fresh install. Somehow, there were two identical versions installed on my laptop, and I could not uninstall either one. I had to download Windows Install Cleanup to delete the first copy. The second copy did not show up in my programs list on the Control Panel, but there was still a shortcut on my desktop. Clicking the desktop icon opened the second copy of BBDM! I found it installed under a folder other than Programs. I had to drag it to the recycle bin to get rid of it, as all un-instraller software was unable to find it.
Now...I went to download and install BBDM again and it will not install! I have tried the CD and web download versions. No matter what I do, I get the following message on the BB InstallShield Wizard shortly after the install process begins:
InstallShield Wizard Completed
The wizard was interrupted before BlackBrry Desktop Software could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click finish to exit the wizard.
I have tried numerous times to get the software to install, but no go. Any ideas on how to get the install to work? I appreciate any help you can give me.

Blackberry Curve 8330 and Desktop Manager v5.0

I have a BB curve 8330 running the current device software, BB Desktop manager v5.0 and Outlook 2007 on Windows Vista and have just recently experienced problems syncing. I continue to get an error message such as below...
Faulting application DesktopMgr.exe, version 5.0.0.11, time stamp 0x4a4bd539, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1dc, application start time 0x01ca41d751046e2b.
I've tried everything I can think of from reinstalling DTM, previous versions of DTM...getting rid of the "intellisync" folder that others have discussed...scanning my PST and OST files for errors, reconfiguring the sync settings...all with the same result. Everything is fine until it goes to read the calendar off of outlook and sync it...then it crashes saying the program has to close and windows will notify me if there is a solution....I've even tried running DTM with Vista's "Administrator" option and no dice...
I'm thinking this is an issue either with DTM or with the latest Vista Update (Windows 7 can't come soon enough!)....anyone else have any other ideas as to what this could be???

Hi and Welcome to the Forums!
While you have tried many things, I cannot tell if you have tried this...so apologies if it is redundant in any way.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Sync problem BB Curve 8310 and Desktop Manager v4.6 with Outlook 2003

I have a BB Curve 8310 with Desktop Manager v4.6 that I syn with Outlook 2003. Calendar, tasks, and memo will sync. The sync fails on the address book with this message: Unable to read application data record. Translation Canceled! From other message boards, I understand that the problem could be with a particular contact record but I can't find that record. I've followed all suggestions about organizing Outlook to look for blank entries for name or company and have deleted all those found. The names on the BB log are not alpa so finding the one that is incorrect is a problem. The sync failed at record 1211 out of 1428. I deleted the last record shown on the log and but then it failed at record 1210! I deleted several addresses and now it fails at record 1192. There must be more to this! I am getting ready to purchase a new computer and all new software and would like to resolve this issue before moving to new equipment. HELP!

First perform a clean uninstall oof DM 4.6.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Download site for 4.2.2
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download DM 4.2.2 and install. reboot the PC. start the new DM , rest the configuration for synchroniation for athe calender only,
Two way, connect phone via USB, Proceed with synch.
Please let me know how it goes!
Thanks,
Message Edited by Bifocals on 09-06-2008 03:24 PM
Message Edited by Bifocals on 09-06-2008 03:26 PM
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Problems Connecting Device To Desktop Manager and Apploader.exe

Just got a new BB8900 last Friday. On Monday, I encountered a Reload Software: 552 error code and after checking online forums for options on how to fix I ultimately had to reinstall the operating system and reinstall new apps that weren't archived by the reinstall process. Because I feared getting this error again whenever I rebooted the device, I immediately made backups every hour as I was reconfiguring the device and adding back my apps.
Today I was going to do another backup for good measure and once I connected my Blackberry to the computer with Desktop Manager running, Desktop Manager crashed and gave me the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 5.0.0.11
Application Timestamp: 4a4bd539
Fault Module Name: DesktopMgr.exe
Fault Module Version: 5.0.0.11
Fault Module Timestamp: 4a4bd539
Exception Code: c0000005
Exception Offset: 000d68f5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c4a7
Additional Information 2: 473b2e845affd1758ca8e66121386d63
Additional Information 3: 83e8
Additional Information 4: 72466a8a5092651f7fe609f9ec3f3489
I then tried the APPLOADER.EXE program locating in program files/common files/research in motion/apploader. I had used this program yesterday to try to delete applications 1 by 1 with the hope that one application was causing the 552 error. Now for some reason this program also is having a problem noting the following in the error log file:
Read from location 1010fffc caused an access violation.
I've looked through multiple forums and haven't found a solution. What I can tell you is this:
1) The phone is working fine but I fear rebooting the phone and getting another 552 error (there were two apps deleted that will be fully deleted on reboot). Would hope everything is fine but I've had two of these 552 errors within 24 and the second one came without any warning. If I get this error there is no way to get to my backup since I can't connect to DM without it crashing.
2) It doesn't appear to be a sync issue but I deleted the Intellisync folder anyway and it didn't fix the problem.
3) Have rebooted my machine with no change to problem.
4) Have reinstalled DM Version 5 (this time without the Roxio Media software) with no change to problem.
5) Because I now get an error when connecting to DM and trying to run apploader.exe, there appears to be a setting on my phone that might be causing the problems (I have no idea what it may be but the APPLOADER program notes a location violation so maybe the Blackberry software is confused about where to find my Apps?)
6) The BlackBerry device manager works fine and notes my device and applicable serial number.
After my last backup yesterday I probably only installed 3-4 other apps that I had lost and organized/moved folders around on the phone. So getting this problem so soon after everything was working fine is mindboggling.
Solved!
Go to Solution.

Another Update: I seemed to have found the problem. While RIM support recommended I do a device wipe I pushed back since the rest of the phone functionality seemed to work fine. I opted to begin removing applications from the phone one by one and then trying to connect to Desktop Manager.
Once I removed the ZDNet Tech News For IT Professionals and rebooted the phone, I was able to connect and do a backup. I'm sure this app works fine for almost everyone else, but for some unknown reason (maybe it conflicts with another app on my phone), Desktop Manager did not like it and shut down. I initially reinstalled it again and was able to do another backup but an hour later Desktop Manager shut down again (perhaps in doing an update on news it creates a conflict with Desktop Manager).
Anyways summary of learnings since my issue seemed to be somewhat uniqueCurve 8900)
1) If Desktop Manager shuts down and you've tried other solutions on forums such as deleting the Intellisync folder and reinstalling Desktop Manager, try deleting applications 1 by 1 and rebooting the phone before trying to connect again to Desktop Manager.
2) If you have had this problem, do frequent backups and keep track of what you add to your phone so in case there's a problem you know the most recent apps to remove (in my case I couldn't get to my latest backup since DM would shut down with the app conflict).
3) Only consider a device wipe if you have exhausted your apps removal testing. Apps which came on your phone which note the vendor in the About section of the app as RIM should be fine. Also while apps on AppWorld are being offered by BlackBerry there is no certainty that they will work on your phone.

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New blackberry and desktop manager

Hi,
I got a new blackberry and it has a new pin with it. How can I get the new pin in the desktop manager? it keeps coming up with the old pin asking if I want to sinc with the new one but than it doubles my calendar entries...
Thanks in advance or your help

Hi,
I got a new blackberry and it has a new pin with it. How can I get the new pin in the desktop manager? it keeps coming up with the old pin asking if I want to sinc with the new one but than it doubles my calendar entries...
Thanks in advance or your help

Multiple instances of the same calendar events using Oulook and Desktop Manager

BB Curve 8310
OS 4.5
Desktop Manager 5.0
Theme = Dimension Today
Outlook 2007 “full version”
Using two POP3 email accounts. One is a personal gmail and the other is most important a business email. I do not use gmails calendar.
12 Months or so back I would sometimes get duplicate appointments in my BB calendar after a sync but Outlook showed a single appointment. I had read that it was intermittent with the theme “Today” and the advice was “do not accept appointment invites in Outlook”.
I forgot and accepted several I the past week. Now almost all my appointments are doubled up in my BB and again, my Outlook seems fine. I just noticed that I can now select which calendar to “show” in my BB.
Is this caused by getting an email invite to an appointment?
1)   Does anyone know what is causing this?
2)   Could you suggest a quick fix?
3)   Could you suggest a permanent fix?
Thanks
Patrick
Solved!
Go to Solution.

PatS wrote:
Thanks Bifocals ,,,,, I'm blushing just a bit. I'd put one of those red smiley faces but I would have to post another question to find out how!
BB Calendar CICAL = personal email
BB Messaging CMIME = work email
This is not correct the default services values need both reflect the main email associated account.
They need to both be your work address. This could very well explain the duplicates
Outlook has/uses only the work email address show it has to be the default one - I have long ago deleted my personal one from Outlook.
Outlooks Calendar Data File recurrence (none) 339, in Outlook 2007 I had to find them a different way but I think it's what your looking for.
My BB shows a "default" = 217, "personal" = 185, and "work" = 309
The records in the device default calendar will not synchronize. The are in effect "orphaned"
records that at one time belonged to an email address. Usually caused by deleting the email account or losing the service books for the email account. We need to remove them
can you tell what email account they were created from? And where they would logically be moved?
A couple of notes - now that you have had me flipping through different areas I have noticed a few interesting things that maybe would be beneficial. While using Outlook 2003, I used several email addresses. Don't know if Outlook updates to 2007 or installs a new 2007 program using data from 2003. There was a time that I was sending emails in Outlook from my personal account, there was a slight hiccup and every so often it would revert back, hence I simply deleted it.
I would need to verify it, but I'm pretty sure that the email addresses would have to be installed again.
I'll split that one with you. I'll take the Blackberry knowledgebase. You take the Microsoft outlook support site
I'm now wondering if I delete all the calendars on my BB and do the one way sync? That seems simple enough.
We are gong to do just that, to repair what happened. It will not prevent another recurrence.
You asked for three things:
You wanted a a reason this happened, I think we found it in the default services setup.
You wanted a quick fix, It will be done in with an hour's work.
You also wanted a permanent fix, Want to go for all three?
If you have multiple calendars you will have problems. It's just the nature of the beast.
It's not an "if " but just a matter of "when" deal!
Personally I can't find any logic in the concept of multiple calendars.
People explain they use one for work appointments and one for personal appointments.
I always want to ask why they don't use two watches one for personal and one for work?
I do see the need for separating personal and work email accounts.
Here is I think the best of both worlds answer.
Leave your work email configured and use the work calendar as you would normally.
For your personal email install the Gmail for mobile application. You have access to your
personal and work emails, they are kept separate due to the nature of the Gmail app.
Here is the the cherry on the top. The Gmail app doesn't install a calendar.
So two email addresses one calendar, ain't life grand!
So here is the plan Stan, let me know what you think.
1) On the Blackberry options advanced options, default services. Match both options to your work email.
2) Decide what needs to happen with the 217 device default "orphans".
Also 185 personal records. Are they worth keeping, can they be sent to the work calendar, do they need to be on Outlook.
3) Read this article you can see your options and help you make the best decision.
KB19240 How to merge multiple calendars into one calendar on the BlackBerry smartphone
Read about the Gmail for mobile app see if you think it will work for you: Gmail mobile app
If you don't like it or don't think it's a good fit just let me know and we can go a different way.
Let me know what you want to do,
Thanks,
Bifocals
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Be sure to click Like! for those who have helped you.
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Installation problems after downloading BB Desktop Manager

All worked perfect, until an automatic update from version 5.0. to 5.0.1. messed everything up, perhaps by the user's fault...
[1] update worked just jfine
[2] problem started when an message interfered asking for a resource ..8310.msi - file
[3] I finally decided to uninstall the BB Desktop Software altogether with an uninstaller software [YU]
[4] I downloaded 500_b028_english.exe
[5] after unpacking the software with winzip the Windows installer is interrupted
[6] The Blackberry Desktop Software Installation Wizard tells me: "the wizard was interrupted before Blackberry Desktop Software could be completely installed...Your sysyem has not been modified. To complete installation at another time, please run setup again.
[7] bad news: this process repeats and interrupts always at the same point in the same manner
[8] consequently I have NO Blackberry desktop software any more at all running ....
Please, help is URGEMTLY needed .... Thx in advance, Wolfgang

Hi and Welcome to the Forums!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest (5.0.1 is current) and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Problem With Newly Downloaded Desktop Manager Multi-Language v.4.6.0 With Media Manager

I just updated my desktop manager software this afternoon with the newer version that's in my subject line. The backup/restore feature works fine, but when I try to open the media manager, it opens, says no device is connected (when it is), and then gives me a pop-up message saying that an error has occurred (doesn't say what error specifically), and that the program needs to be restarted. I have tried it numerous times, and it always gives the same error message. Any ideas?
FYI, I have a Blackberry Pearl 8130, and am on the Verizon network.
Message Edited by stang210 on 11-14-2008 04:11 PM

First download the latest USB BB drivers from the following link"
Download Software
Perform the clean install of 4.5 without MM from here
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
This will eliminate MM from the problem and give you a fresh 4.5 and new USB drivers.
Please let me know if this helps!
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Blackberry 8350i using Desktop Manager 4.7 ASCII importer

Blackberry Desktop Manager no longer supports Lotus Organizer 5.0. I tried using the ASCII import feature and get a Windows XP error message 0x80040057 View Documentation. Does anyone know what the conflict is? Is there a Mapping problem? Can't get past Address Book where the program bombs out. Any help would be appreciated.

there is a method involving enabling detailed logs on the Desktop Manager. Then it will give information about that 227th item. check the forum or th public knowledge base (click on the "SUPPORT" button on top of the present page)
if I were you, I'd just wipe the calendar database on the device, do the sync, and when it stops : open the calendar on the device and see the last event synchronized. it should be the 226th.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Curve 8310 Problems Syncing Outlook Calendar & Desktop Manager Freezing

Hi: I recently bought a Curve 8310. It has Desktop Manager version 4.2.2.14; my laptop has Vista Home Premium and I use Outlook 2007.
Just a day or two ago Desktop Manager started crashing while syncing Outlook Calendar. It stops at Calendar entry 76 and then freezes. From checking the Technical Solution Center I understand the problem may be a corrupt Calendar entry. Dealing with this apparently involves going into Configure Synchronization but Desktop Manager won't let me do this. If I start it when the phone is connected to my laptop it doesn't register the connection and often freezes. If I start it, then connect the phone, and stop the synchronization process before it crashes Manager, clicking on any of the Desktop Manager ikons, including Synchronize, doesn't have any effect. I've tried reinstalling Desktop Manager from the CD supplied by my phone provider but it's made no difference.
I'd be grateful for any advice; Before this problem developed I was really enjoying my BlackBurry.

Hi,
First we need to do a clean reinstall of the software to makes sure all registry and files have been completely removed:
Link 1.
Then we need too reinstall the 4.2 software, taking into account the Vista considerations for install:
Link 2
After install reboot the PC, start DM, Pull the battery while the device is ON, replace after a minute,
Let the device reboot 1-3 min, Plug the BB into the USB cable, Go to synchronization options and rest the options to only
Synch the calendar, sync for two way, select no other programs. Start the sync process.
Please let us know the results,
Thanks,
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=10906&jump=true
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Play book will not power up and Desktop manager will not work

I just bought a PB, turned it on in the shop and it came up. i charged it up to 100%, but while trying to sync it with my BB Torch, the PB went dead and it has been replaced by two flashing red lights for the last four days now.
I have downloaded the latest Desktop manager and have been continously charging the PB for four days now.
If I hold down the power button the flashing red light stops. if I connect it to the wall charger the flashing red lights starts again.
If I connect it to the my laptop to update, it gives error message that it connot connect to the device.
If I click on update, it says there is no update available.
All I get is the flashing red red pause, flashing red red pause.
Am so so frustrated I feel like slamming the PB on the wall.
I tried to follow one suggestion that mention installing playbook drivers?????
Please I need help and assitance.

try this kb?
BlackBerry PlayBook fails to boot and displays flashing red LED in sequence blink blink pause
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Torch 9810 and Desktop Manager won't talk

Hi there,
I have a big problem connecting my torch 9810 with the Desktop Manager (6.1.0.35).
The situation is the following:
If I go to the PC Device Manager (from "My Computer") I get the Blackberry device recognized and working properly, this means that the PC is understanding that I connected a BB.
But when I open the Desktop Software and the BB Device Manager there is no way they can see it.
I tried everything:
1) clean reinstallation of the software
2) Update of BB USB drivers
3) Different USB cables
4) Different USB ports
5) USB Drive/Sync Media/Charge Only modes
6) Full restart of the BB (alt-shift-del)
7) I followed many many many related topics
I need to connect my BB because i need to reset it to factory settings since the battery is lasting maximum 1/2 day (no background running apps, no long backlighting, everything seems to be ok)...
Please help me I cannot stand this situation anymore.
Thanks for any help
Walter

Sometimes the Desktop Software will say "Connecting" in the lower right corner.
I was using a 6.something version and upgraded to the latest revision of 7 and I still have the same error.
Blackberry is recognized by the PC as a blackberry, but the desktop software always has the Backup option greyed out.

Touchpad account and "desktop manager"

Hello,
I am trying to delete an account on my wife's new touchpad that was put on by the retailer. Can anybody tell me how to do this please?
Also is there a desktop manager for the Touchpad like there is for Blackberry and iPad, and if there is can you tell me where to get it please?
Thanks for your help.
Dave
Post relates to: HP TouchPad (WiFi)

Do a full erase using the Device Info app > Reset Options > Full Erase. Then your wife can create her own account.
By desktop manager, I assume you mean a desktop app to let you manage the TouchPad from your desktop computer? For that, just plug TouchPad into your desktop using the included USB cable and select USB drive on the TouchPad. Then use Windows Explorer to manage its contents.
If you are looking for a TouchPad app to manage its contents by itself, search the app catalog for file manager.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Problem BlackBerry 8820 and Desktop Manager

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