Problem: Categories I've created under "MEMOS" on my Palm Desktop Software keep disappearing.....

Hi,
I just posted about having just re-installed a verstion of Palm Desktop Software yesterday to see if it would alleviate the following problem, but right after my consultant left, it happened again, which it does infrequently and I don't understand it.
First, I use this software to keep track of mostly everything; addresses; Things to Do, Datebook, etc.  I also use it to write down important information.  I create an alpha category under the menu "new memo" such as Banking, or Accounts, or Passwords, or Computer Stuff, Doctors, etc.  A few days ago, I created one called Important Info which involves a legal log and I just started writing in it.  It was fine for 2 days.  Yesterday, I made an addition to it.  Then I wrote & sent a few E-mails, and later re-opened Palm and it wasn't there.  This has happened in the past where all my Computer Info disappeared or another category altho not often and I can't understand where it went or why?  I do back up and managed to copy & paste the info I had into a newly created category, ie. I could look in a backup I did 2 days ago to see if I can retrieve any info, but I want to do this with my consultant over the phone because, whenever my Palm Desktop Software completely disappears, I freak out@!! even tho she explained why and what I had to do.  But I don't trust myself, so i make any changes with her over the phone.
But, mainly, I just wonder WHY various categories have disappeared when I didn't do anything to change anything, and where it went to.  it's really a puzzle to me.  If anyone can help, I'd appreciate it.
Thanks,
Trudi
Post relates to: Visor Pro

Hi,
Thanks for your answer an some possibilities as to why things just disappear.  Most of the time, I don't shut down my Mac, even though I should.  But I do on & off especially when it's slow of some function is not working.  Sometimes restarting it resolves the issue, not sure why.  But I'm sure at times I do leave applications open before I shut down, altho most of the time, I quit each application before doing so.  Sometimes not.  So that's a possibility.
I assume the file-save function for Palm is a  menu choice and I will do that each time I add any data on my Palm desktop, just to be sure.
I don't understand yet how to Export data from Palm Desktop to a folder on the desktop - but I will read the article to be sure.  Noone seems to understand why this just happens with a category gone missing from my MEMOS feature.
Thank you for your useful information.
Trudi
Post relates to: Visor Pro

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