Problem combining BT ID and email accounts - Just ...

I received and email on Friday saying I was being moved from BT Yahoo to BT mail next week.  As the email was sent just after 3pm I decided to wait until I got home before checking all my log in details and reseting my bt yahoo password as I'd forgotten it.  When I got home at 11pm I wasn't happy to see that I had an email from BT saying my account had been moved over from BT yahoo to BT Mail already (email at 10:30pm).  First of all what happened to next week, 5 and a half hours between emails isn't enough time.  I wouldn't mind but I did trial the BT Mail service for BT last year
I now have the following issues
When logging in I now get the Set up your BT ID(it did say the first time I logged in there was an option to skip this - not that I could see on the webpage), I get to step 2 link my services and cannot answer the details for my BT Mail password (as I've forgotten this).  I have clicked on the forgotten your password link and it send me to the BT Yahoo password reset page?  I have tried going through this process yesterday and today and created a new password.  I have then left it overnight before using the new password in the BT mail password box but it still won't recognise the password - incorrect password - please try again.  The password is working as I can send and recive emails using the mail.btinternet.com servers using outlook on my pc/tablet and phone
For clarity my issue is being stuck at step 2 of set up of my bt id with the page not recognising my bt mail password!!!
Any suggestions?
Thanks
Craig
Solved!
Go to Solution.

now eventually working
captain666 wrote:
I received and email on Friday saying I was being moved from BT Yahoo to BT mail next week.  As the email was sent just after 3pm I decided to wait until I got home before checking all my log in details and reseting my bt yahoo password as I'd forgotten it.  When I got home at 11pm I wasn't happy to see that I had an email from BT saying my account had been moved over from BT yahoo to BT Mail already (email at 10:30pm).  First of all what happened to next week, 5 and a half hours between emails isn't enough time.  I wouldn't mind but I did trial the BT Mail service for BT last year
I now have the following issues
When logging in I now get the Set up your BT ID(it did say the first time I logged in there was an option to skip this - not that I could see on the webpage), I get to step 2 link my services and cannot answer the details for my BT Mail password (as I've forgotten this).  I have clicked on the forgotten your password link and it send me to the BT Yahoo password reset page?  I have tried going through this process yesterday and today and created a new password.  I have then left it overnight before using the new password in the BT mail password box but it still won't recognise the password - incorrect password - please try again.  The password is working as I can send and recive emails using the mail.btinternet.com servers using outlook on my pc/tablet and phone
For clarity my issue is being stuck at step 2 of set up of my bt id with the page not recognising my bt mail password!!!
Any suggestions?
Thanks
Craig

Similar Messages

  • My friend have forgoten the apple id and email account just know the password of the apple id

    hello dear apple support team.
    i have a friend and he was forgoten the apple id and email account the problem is that he dont know even how to install an application from appstore
    he went to the iphone shop and someone was opened an apple id
    <Personal Information Edited by Host>

    oh i see, the problem is that i want only the apple id i cant remember how it was in full ... just i wrote there that it was like [email protected] smth like that, i know the password of apple ID and icloud too but i cant remember the email id thats the probem how to get help in this issue,
    there is not an activation lock .. just i dont know exactly the email of icloud
    Activate iPhone
    This iPhone is currently linked to an Apple ID (t●●●●●@l●●●●●.com). Sign in with the Apple ID that was used to set up this iPhone.
    Activation Help
    Apple ID

  • How can I temporarily change to a different ISP and email account ?

    I currently use Earthlink DSL with the modem connected by ethernet cable for my email and internet access . . . my brother has a Windows XP PC connected by cable modem, his ISP is Adelphia Cable . . . he is sick of years of Windows problems and ready to consider a Mac so since I have 2 older iMacs I want to lend him one to learn Leopard on and try out for a while . . . how do I set it up for his ISP's internet connection and email account ? . . . I need to keep all my Earthlink account settings intact for when he gives it back . . . do I need to temporarily add a new user with full privileges and separate ISP / email ? . . . or can I set up a secondary ISP / email account for myself as Administrator but enter all his email info instead of mine ? . . . thanks in advance for any advice.

    Thanks Larry . . . my brother and I do not use wireless, I am planning to shut down his PC, turn off his cable modem, switch the cable from the PC to my iMac, turn the cable modem back on, and see what happens when I boot up . . . when I did an Erase & Install of Leopard on this G5 iMac I chose DSL Modem during Setup Assistant and was instantly online with Earthlink . . . so I'm hoping the iMac will somehow recognize my brother's Adelphia Cable connection . . . your instructions for setting up his email are what I figured I would need to do so I hope he knows where to find all the necessary info on his PC because I know nothing about Windows XP.
    DJ Bluemorph

  • Text messages and email accounts disappeared after...

    Hi,
    I just made a backup via OVI Suite and now all my text messages and email accounts are gone. When trying to restore it skips the messages and marks them with an exclamation point inside a red triangle.
    Where did my messages and email accounts go? How will I be able to get them back?
    Please help!
    Thanks,
    Marc

    Text messages should be saved for as long as you save them. Email will be saved for the length of time you chose when you setup your mail account.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • After performing a routine software update this week, I am having problems with both of my email accounts.  I am unable to "Reply" to any emails. Does anyone have a solution to this problem?

    After performing a routine software update this week, I am having problems with both of my email accounts.  I am unable to "Reply" to any emails. Does anyone have a solution to this problem?

    I am having the same problem also  Thought it was my network and reset everything including Apple TV but still the problem is there . I assume now it is down to iOS 8 prior to that was perfect

  • HT1277 having problem setting up a second email account

    I am having problems setting up a second email account on my imac.  help!

    In the Add Account dialog, enter the information, then hold down the option key and click Continue. Finish setting up the account manually.

  • I recently changed my iCloud account because someone stole my last phone and changed all my passwords for both my iCloud and emails account. So when I changed my account I accedently erased all my contacts is there anything I can do? (It wasn't backup)

    I recently changed my iCloud account because someone stole my last phone and changed all my passwords for both my iCloud and emails account. So when I changed my account I accedently erased all my contacts is there anything I can do? (It wasn't backup)

    I'd say your best bet is to try to regain access to your old account. Call 1-800-MY-APPLE, and ask to talk to the account security team. Hopefully they can verify you are the account owner, and then reset the password for you.

  • HT6154 looking to set up and email account but its from my own website..

    looking to set up and email account but its from my own website..

    then look harder.  Nobody here would know what settings you should enter...  contact your hosting provider for info...

  • If i have to sync my iphone to my computers library is it going to delete all my contacts and email accounts and all the information i have on it?

    I mean its rediculous that it will delete my apps etc but is it TRULY going to delete my contacts and email accounts? Do i have to start from scratch?

    iPhones are designed to sync to only one computer or iTunes library.  Attempts to sync them to a new computer or library will infact wipe the device and replace the contents with contents from the new library.
    If contacts and calendars are synced with a cloud service like mobileme, gmail, or an exchange server, then they will not be affected.
    If however they are synced with a supported application on the computer or the user rely's on the device solely for contacts, they will be wiped.

  • New Cridex Banking Trojan variant Combines Data Stealer and Email Worm

    Hi Team,
    In an effort to infect large number of people, cybercriminals have developed a new malicious software program that contains functionality to spread itself quickly.
    Geodo, a new version of the infamous
    Cridex (also known as Feodo or Bugat) banking information stealing Trojan works in conjunction with a worm that sends out emails automatically to continue its self-spreading infection method, effectively turning each infected
    Windows system in the botnet for infecting new targets, Seculert warned.
    Ref:-
    http://www.seculert.com/blog/2014/07/geodo-new-cridex-version-combines-data-stealer-and-email-worm.ht
    Here again, Our Securiry team wanted to know whether FEP able to detect this Malware or not.
    Please let us know your update on this.
    Regards
    Sudam Bisi
    Cognizant

    There are many ways which FEP protects you against different kind of malwares, for example using heuristic detection and behavior monitoring , it is possible to detect even unknown malwares. The issue with new malware and cybercriminals is an on-going issue
    and for this reason you have regular updates.
    If you have sample of this threat, you may submit it to Microsoft Malware Protection Center:
    http://cyberdefend.wordpress.com/2012/08/11/submit-sample-to-microsoft-malware-protection-center/
    https://www.microsoft.com/security/portal/submission/submit.aspx

  • Hi im having problems with my internet and email ive reset the network even with my wifi on ive also turned off and on airplane mode help please thank you

    hi im having problems with my internet and email Ive reset the network even with my WiFi on Ive also turned off and on airplane mode help please thank you

    hi Ive reset my network toggled the airplane on and off and turned off my carrier off then turned my phone off and turned my carrier back on but still problem persists

  • What happens to VPN , Wifi settings and Email accounts on iPad if synced with a new computer and itunes account?

    I have an Ipad with VPN,Wifi connections and email accounts already created . Now I want to sync it with another computer using a new account as this device is to be given to someone else. I want to know what will happen to the settings already made as I do not want them to change ?. Deletion of Apps and other media files is ok but the settings like VPN,Email account and Wi Fi shoudl not be reset.

    Wickedweapon-
    Pre-installed Apps such as Mail, Camera, Photo Booth, Notes, et cetera, are kept.  Any iOS updates are retained.  Otherwise, the iPad is returned to its factory default settings.
    If you planned to sell an iPad, you might go ahead and do the reset manually.  Go to Settings-General-Reset-Erase All Content and Settings.  Doing this would ensure that any sensitive personal data is erased.
    Fred

  • HT1688 My phone's iMessages are being sent to a the intended addressee. However in addition to him, his father's email account just recently started receiving our texts last night. How can we stop him from receiving our texts and replying in our thread?

    I've tried turning iMessage on and off, his son has deleted his iCloud account in suspiscion that that was the cause of the problem, etc.
    We've been texting for months without problem. This morning his son texts me, "Good morning," and then his father replies into our thread, "Good morning to you too!" I checked my contact, and I never had his father's email account before nor was his email a part of his son's contact. Please help me to stop him reading our messages. Thank you.

    You don't necessarily need to change the Apple ID for iMessage, in Settings > Messages > Received At > On each device have them uncheck any number/email that does not belong to that device

  • New email account just won't work

    I've been using an email account on my mac for years, as well as my .mac account as a secondary email. both worked fine. my missus has now opened an account with virginbroadband and we get all of our email, phone, broadband from them. everything works except her email.
    we've been onto their tech heloand they don't know what the problem is. if we go to their website and log in to her webmail the account is working fine and we ca see all the greetings messages etc, but we've set up a new email address on my mac but it won't connect - the account name in the 'mailbox > inbox' column on the left shows my account, fine, but next to hers is i litlle zigzag meaning can't connect. when you try, it asks for a password; we put in the same password that works on the webmail but it says password rejected in Mail.
    Virgin have reset the password, without success. I went in to her webmail and changed the password to something completely different, but that hasn't worked either.
    Any ideas anyone, because virgin broadband don't have any idea!
    and by the way, i went into a virgin broadband shop and asked and they had less idea than me 13 year old son!!!

    Lots of sensible questions and suggestions, but unfortunately no luck!
    I've deleted and just remade the dodgy account. no luck.
    The answers to alll the other questions are 'yes'!
    then i ran connection doctor - it shows 4 connections, two are my .me account (i guess that's incoming and outgoing for my own email account?) and two connections for VirginMedia, one of which says "connection to this server succeeded, log in not required" while the other says "trying to log in to this pop account failed. Verify that the username and password are correct". They are the same username and password that work if i go to webmail in safari.
    the relevant part of the connection doctor details seem to be "READ Apr 17 18:59:02.539 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:pop3.virginmedia.com -- port:995 -- socket:0x1181be8d0 -- thread:0x1181d9760
    -ERR [AUTH] Username and password not accepted."
    not that any of that means much to me except "computer says no".

  • Problem with Mail & Google Apps email account

    I have three personal Gmail accounts, and a Google Apps email account provided by the Open University. I've set these four accounts up in Mail to use IMAP.
    My three personal accounts work as expected, no problems there. Apparently – I'm still waiting for confirmation of this from the OU – it's only possible to send email from the Google Apps account if I use the web interface, not Mail or any other email client. This account is only accessible from my student home page which has its own login with unique user name and password; trying to log in with the same details via the usual Gmail login dialog doesn't work. However, before I learned this I tested the setup by sending email, with Mail, from my Google Apps account to each of my personal accounts, and all three emails seemed to arrive correctly.
    On seeing my name as the sender I assumed everything was o.k. and didn't check to see which actual address showed as the sender. A few days later on finding problems and repeating the test I was surprised to find that the mails had been sent from the first personal Gmail account I set up in Mail, not from the account I had specified. This is a massive security breach that gives scope for abuse and fraud, but is it by Mail or Google? If I can't send from the account I was trying to use I should receive an error message to tell me of a problem, not be deceived silently into thinking that everything was working properly when it wasn't.
    Has anyone experienced this, with Mail or another email client and Google Apps or another service? I'd really appreciate any comments and views about this behaviour because it worries me.
    TIA.
    Amasis

    Update:
    I've established for certain that Google only provide a web interface for Google Apps products, it says so in the first paragraph of the Google Apps SLA. Trying to set up sending from a Google Apps account with an email client will only get you the hassle, waste of time and headache that I've had. Google don't say this anywhere that I've found in Gmail help or the marketing stuff about Google Apps; it's up to the buyer of the service either read the SLA for themselves, or for an organisation buying it for their people to tell them clearly that they have to use the web interface, there's no other option. I've read some other posts here on this subject, those people have been just as frustrated and annoyed as I have.
    How I deal with Google – I assume it's the provider and not the software – diverting my emails, is another question. My email provider diverts its customers' emails without telling the customer. The potential for fraud and abuse is obvious but what can be done about it? Can anything be done about it? Apart from anything else, I want the service. It's free at point of use, but it's not free really, nothing ever is, but if I paid for it could I be sure this wouldn't or couldn't happen. Welcome to the 21st century. I've taken it up with the Open University as the provider of my Google Apps account; I'm going to write to my MP (I'm in UK) or an appropriate regulatory body if there is one, and see where it might go from there.
    Amasis

Maybe you are looking for