Problem connecting desktop manager with torch 9800

I have a lot of difficulties with my BB Torch 9800, since I forgot my password (for desktop manager).
Can't connect neither BB Protect to save data nor browse with Google search.
Could somebody help me solve this?
Thanks

Hi and Welcome to the Community!
You've got a lot of inter-related and separate issues all mixed up in there. Can you perhaps separate them and provide adequate details of each so that we can perhaps understand and help you?
For example, the Desktop Software password is the exact same one that you use to unlock your BB after you either have caused it to password lock or enough time has passed that it has auto-locked. But that password is totally irrelevant to everything else you've mentioned...and you really need to figure that one out first, as without it, you cannot even use your BB for the other things at all.
Let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop software for Torch 9800

Hi there
Have downloaded the desktop software for Torch 9800 for use on new PC with Windows 8.1 and each time it synchronises (only doing calendar and contacts one way from device to PC in outlook) the desktop programe crashes half way through. Help please.

Hi and Welcome to the Community!
I've seen multiple posts from folks on Windows 8.1 having various issues. My suspicion is compatibility...refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
As you can see, it states Windows 8, but not 8.1. Hence, my suspicion is that the current versions of the Desktop Software are not compatible with 8.1, and hence cannot be expected to provide proper functionality.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot connect Service Manager with Orchestrator Web Service URL

Dear TechNet User,
i cannot connect my service manager console with my Orchestrator Webservice. i try to connect to "http://AMSCO01:81/Orchestrator.svc" ... the user i´ve choose is local admin on the orchestrator Machine.
Thats the Logfile:
Date: 07.10.2013 15:23:16
Application: System Center Service Manager
Application Version: 7.5.2905.0
Severity: Error
Message: Could not connect to the Orchestrator web service.
System.Data.Services.Client.DataServiceQueryException: An error occurred while processing this request. ---> System.Data.Services.Client.DataServiceClientException: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>404 - File or directory not found.</title>
<style type="text/css">

</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>404 - File or directory not found.</h2>
<h3>The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.</h3>
</fieldset></div>
</div>
</body>
</html>
   at System.Data.Services.Client.QueryResult.Execute()
   at System.Data.Services.Client.DataServiceRequest.Execute[TElement](DataServiceContext context, QueryComponents queryComponents)
   --- End of inner exception stack trace ---
   at System.Data.Services.Client.DataServiceRequest.Execute[TElement](DataServiceContext context, QueryComponents queryComponents)
   at System.Data.Services.Client.DataServiceQuery`1.Execute()
   at System.Data.Services.Client.DataServiceQuery`1.GetEnumerator()
   at Microsoft.EnterpriseManagement.ServiceManager.Sdk.Connectors.OrchestratorRunbookConnector.GetRunbookFolders(OrchestratorContext scoContext, Folder parentFolder)
   at Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.Connectors.Orchestrator.OrchestratorConnectorHelper.ValidateServerConnection(Boolean found)
System.Data.Services.Client.DataServiceClientException: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>404 - File or directory not found.</title>
<style type="text/css">

</style>
</head>
<body>
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<div class="content-container"><fieldset>
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</html>
   at System.Data.Services.Client.QueryResult.Execute()
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any ideas? Thank you very much!

Hi,
I am unable to connect to
http://hostname:81/Orchestrator2012/Orchestrator.svc/ in IE and am getting the same error while creating the connector.
I can connect to orchestrator via http://hostname:81/ but it still gives me the same error when I create the connector (Cannot connect Service Manager with Orchestrator Web Service).
anyone seen it before?

How to connect Desktop Software with BES ?

Hi,
I have installed latest BB Desktop Software on a system other than BES (4.1.6). Also installed BB simulator 4.2.2 (8830) on same system. I connected the Simulator to Desktop software successfully using USB, but can't connect it with BES server (installed on separate system) .
Please tell me how to connect Desktop software with BES ?
regards,
Laeeq
Message Edited by laeeq on 02-11-2009 06:37 PM
Regards,
Laeeq Qazi
Team Lead (Exchange+BES) www.HostingController.com

Hi William,
Please make sure that Forward printing devices is checked. This allows you to use the local printer connects to your Mac in a remote desktop session.
Getting Started with Remote Desktop Client on Mac
http://technet.microsoft.com/library/dn473012
Thanks.
Jeremy Wu
TechNet Community Support

Using Desktop 4.2 with torch 9800

I'm looking at a new torch 9800. I have to be able to use DM 4.2 because nothing newer will sync with "lotus Organizer 6.0" so I have two questions.
1. Will I still be able to use DM 4.2 to sync with the torch 9800 from computer #1?
2. Assuming I am still abe to use DM 4.2, can I also use DM 6 from another computer for other things?
d

According to this article, KB26181, there is an issue using DTM 5.0.1 and older wiht phones that were released with 6.0 as their initial OS.

Sync - "disconnected" error with Torch 9800 & Windows 8

I have a Torch 9800 and Microsoft Surface Pro with Windows 8. I have installed Desktop Manager three times and it will sync with my BB only once. I have activated .NET 3.5 in Windows, changed USB cables, ensured my BB battery is charged. What should I do to resolve this issue?

Hi jvanhalst,
Welcome to the BlackBerry Support Community.
Can you provide more information on this issue please?
What exactly happens when you try to synchronize?
Is this happening when syncing organizer data only, or media files also?
What is the full error message you receive?
Are you able to sucessfully connect with the BlackBerry Desktop Software to backup or use any of the other functions?
I look forward to your response.
-FS
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Problems installing Desktop Manager 6 on Windows 7

I just got a new computer (3 weeks old now) and I wanted to set up the desktop manager. I downloaded the file from the BB site but when I get to the installer I get an errors message "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package".
I've updated windows and tried re loading the DM but same problem...
Would really appreciate any help.

Which version of windows 7?
What kind of errors do you get?
(For example installing under windows 7 starter edition (typically on a netbook) might need some tweaking of the setup.ini file.
I recently installed LabVIEW 8.2 under w7 enterprise 64bit without any problems.
LabVIEW Champion . Do more with less code and in less time .

Not able to connect Desktop Manager 4.2

HI Sir,
I have Curve 8900,I am not able to connect Windows Desktop manager to sync the data and not able to send and receive the data using blue tooth.Please help me regarding this.
Thanks,
Raju komaturi

Hi and Welcome to the Forums!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Sync - "disconnected" with Torch 9800 & Windows 8/Office 2013

Upon connecting my BB with my Windows Surface Pro w/Windows 8 and Office 2013, the Desktop Manager states "disconnected." The BB recognizes the connection. I have activated .NET in Windows 8, tried different USB cables, uninstalled and reinstalled BB Desktop Manager three times. Upon reinstalling BB Desktop Manager it will sync once only. I'm confused.

Hello,
Firstly, Office2013 is not yet compatible with any version of the Desktop Software:
KB12268Synchronization support for BlackBerry Desktop Software for Windows
So I am at a bit of a loss how it even works that one time that you state.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem connect to Portal with SLD

Hi , i have problem connect the portal (7.0) whit SLD server
The SLD server is configured in the Solution Manager.
SLD: ctsi386nt02.ctsnx.com:sapgw00
the check connect SLD failure. show messages.
[Thr 4724] * ERROR       partner 'ctsi386nt02.ctsnx.com:sapgw00' not reached
[Thr 4724] *
TIME        Tue May 03 14:15:29 2011
[Thr 4724] * RELEASE     700
[Thr 4724] * COMPONENT   NI (network interface)
[Thr 4724] * VERSION     38
[Thr 4724] * RC          -10
[Thr 4724] * MODULE      nixxi.cpp
[Thr 4724] * LINE        2823
[Thr 4724] * DETAIL      NiPConnect2
[Thr 4724] * SYSTEM CALL connect
[Thr 4724] * ERRNO       10061
[Thr 4724] * ERRNO TEXT WSAECONNREFUSED: Connection refused
[Thr 4724] * COUNTER     25
[Thr 4724] *
[Thr 4724] *****************************************************************************
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Hi,
User SLD - doesn't matter on name belogns to system where SLD is configured and running. SO I guess you have SLD on Solman.
In case you didn't configured SLD on portal you have to set up on portal on visual admin choose Cluster > Server >Services > SLD Data Supplier > tab Runtime > HTTP Settings and add data of your Solman's SLD hostname port and user (SLDDUSER)
In case of you have SLD also on portal, go to SLD page e.g. http://<hostname>:5<system_number>00/sld
On the SLD initial page, choose Administration and in the section Server > Data Suppliers.
add data of your Solman SLD
Check web http://help.sap.com/saphelp_nw70/helpdata/en/ee/74b3407e73c57fe10000000a1550b0/frameset.htm
Best regards,
Peter

Outlook 2013 is it compatible with Torch 9800

This may seem to be an obvious answer but I can't find it anywhere on the bb site. I want to purchase Outlook 2013 but want to make sure I can synch it with my Torch 9800. I assume I can but can someone please verify? I really appreciate your help.

Torch 9800 is compatible with Outlook 2010. Found it!

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Luca
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We are currently testing out BES and one of the requests from the users was the ability to charge the device from a computer. Obvioulsy to stop the installing new hardware etc we have installed the Desktop Manager and selected to use with BES. My question is what does the software synchronise to the device when you plug it in because surely the bes should do everything?!? Then again I am pretty new to this so not 100% sure.
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That depends on what you have selected in the Synchronize options. If you have if set to synchronize the PIM data then it will sync the Calendar, Address Book, Tasks, Notes bidirectionally between Outlook.
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If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Problem connecting to internet with wired ethernet

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The IP address when connected to a router will start with 192.168.x.x.
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Problem connecting desktop manager with torch 9800

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