Problem connecting printer

I have a epson rx580 and an airport express. My wife has a macbook and I have a desktop pc. Right now both of us can connect to the internet, but only she can connect to the printer.
Any ideas?

If you don't have it already, you will need to install Bonjour for Windows on your PC. (ref: http://docs.info.apple.com/article.html?artnum=107998 & http://www.ifelix.co.uk/tech/1004.html)

Similar Messages

Problems with printer and network connectivity

So I've been using an HP B110a photosmart wireless e-all-in-one printer that I got with my macbook pro and at the start, everything worked perfectly in terms of wireless printing, ePrint, and AirPrint. But recently, when I try to print wirelessly, it says the printer is not connected and I also can't find it on the list of nearby printers on the 'add printer' window. I also had problems with printing via ePrint but those have cleared up (I don't know what was wrong but it's fine now). Printing with AirPrint on my iPod touch has stopped working as well because the printer doesn't show up when I search for nearby printers.
Here's what I've checked/tried so far:
All the wireless services are enabled on my printer and my mac
I've reset the printing system on my mac, printer settings to factory defaults
Restarted mac/printer/iPod
Restarted router
Reinstalled HP printing software that came with the printer
All software is up to date
Wireless printing on another windows computer does work
Setting up wireless printing using the HP install disc doesn't work
Trying to add a new printer using the HP software disc that came with the printer is unsuccessful in locating the printer as well.
Printing over USB is problem-free
When I tried restarting the printer/router, I could see the printer for just a few minutes in the 'add printer' list but then it would disappear from the list and the printer would be 'not connected' so I can't print wirelessly.
More info
MacBook Pro (13 inch, early 2011)
Mac OS X Lion (10.7.2)
HP Photosmart e-All-in-One B110a
Router is a Huawei HG556a that I got from Vodafone NZ
Thanks in advance!

http://support.apple.com/kb/DL907

HP Deskjet 712c Win 7 Home problem connecting to shared printer on Win XP Pro PC

Hi,
I am having a problem connecting to a shared printer on my home wireless network. The printer is HP Deskjet 712C. When I had Win XP on all my PCs, I could successfully share the printer from one PC and print to it from any PC. Worked just fine.
However, now I have 2 PCs with Win 7 Home and 1 PC with Win XP Pro. The printer is physically connected to the Win XP box. I have confirmed, on that box, it is being shared. When I try to add the printer on a Win 7 box, I select network printer and get to the point where it needs the driver. It prompts for an INF file. I have no clue where to go from there. I have done the Windows Update thing for Win 7 to update the driver list in the OS. I did see on the Win XP box that there's a place where I can load various drivers to the network for different OSs. I'm guessing that's so the appropriate drivers for those OSs will be available when adding the shared printer in those OSs. Of course, Win Vista and Win 7 are not available there. Is there any way I can share the printer from my Win XP box to my Win 7 boxes?
Also, I've tried physically connecting the printer to one of my Win 7 boxes to share it from there, but I have probems there just getting Win 7 to see the printer correctly. I'm using a Parallel - USB converter cable. When I plug it in, Win 7 sees the printer as a IEEE-1394 device instead of a printer. Even when I install the HP Deskjet 712C drivers in the OS driver list, and select the USB001 port, it tells me the printer is not plugged in, but I know it is.
I would love to hear some ideas! Please help!
Thanks

HI, I have the same issue and recently (1/15/11) posted the problem.
Did you ever figure out what was arong and get it working?

There was a problem connecting to the server message - displayed when pressing printer email address

HP Photosmart B210, Windows 7...was able to print from iphone yesterday but now will not print. One the face of the printer if the ePrint symbol is pressed for the printer address the message "there was a problem connecting to the server" appears. I can find the device with my phone and on my computer. I can print from the computer but not phone

I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.

Print error - there was a problem connecting to the server - spinning beach ball

This has happened pre-yosemite and since. It used to only happen at home but now also happens at work. Every time I try to print, I get a spinning beach ball and a long delay until I get an error message saying there was a problem connecting to the server. At home, after clicking OK, I get a second spinning beach ball session with same error. Once I click OK second time, I get print window and can print. At work, it's only one session of spinning beach ball. The office problem occurred after upgrading to yosemite. I've deleted and added the printers without resolution. I've repaired permissions. The home problem has been going on for at least a year, probably a couple. Using a macbook pro.

There are many possible causes for this issue, and it may be very hard to resolve without wiping your account clean of everything except documents as a last resort. Please take each of the following steps that you haven't already tried. Back up all data before making any changes.
If you get the alert in the login screen before you log in, stop here and ask for instructions.
Step 1
If you get the alert as soon as you log in, it's probably caused by one of your login items or by software that otherwise loads at startup or login. Ask if you need help identifying it. Known offenders are "1Password" and "Adobe Resource Synchronizer."
Step 2
If there's an icon representing the server in the sidebar of a Finder window, hold down the command key and drag it out.
Step 3
In the Finder, press the key combination command-K or select
          Go ▹ Go to Server...
from the menu bar. In the upper right corner of the window that opens is a Recent Servers popup menu represented by a clock icon. From that menu, select
          Clear Recent Servers…
and confirm. Test.
Step 4
Open the Printers & Scanners pane in System Preferences and delete any network devices you no longer use. If in doubt, delete them all and add back the ones you want.
Step 5
Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard by pressing command-C:
~/Library/PDF Services
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder may open. If it does, move the contents to the Desktop, or to a new folder on the Desktop. Log out and log back in. Test. If there's no change, put the items you moved back where they were and continue.
Step 6
Open the folder
~/Library/Preferences
as in Step 5 and move the file named "loginwindow.plist" items in that folder to the Trash, if it exists (it may not.)
Log out and back in again, and test.
Step 7
Other possible causes are references in the iPhoto, iTunes, or iMovie library pointing to the server, bookmarks in the Preview application, and PDF files created by Adobe Acrobat with embedded scripts.
Try rebuilding the iPhoto library, if applicable.
Step 8
Resources such as images or sounds stored on the server may have been added to various applications. Examples would be pictures added to Contacts and custom sounds added to Mail. The range of possibilites here is practically infinite, so I can't be more specific. You might get a hint by launching the Console application and looking for error messages that appear at the same time as the alerts.
Step 9
Disconnect all wired peripherals except those needed to start up. Start up in safe mode. Test. After testing, restart as usual (not in safe mode) and verify that you still have the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Step 10
Triple-click the line below to select it:
/System/Library/CoreServices/Directory Utility.app
Rght-click or control-click the highlighted text and select
          Services ▹ Open
from the contextual menu.* The application Directory Utility will open.
In the Directory Utility window, select the Directory Editor tool in the toolbar. Select Mounts from the Viewing menu in the toolbar, and/Local/Default from the node menu, if not already selected. On the right is a list of names and values. By default, the list is empty. If it's not empty, post a screenshot of the window and stop here.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). Open a TextEdit window and paste into it (command-V). Select the line you just pasted and continue as above.
Step 11
Open the following file as you did in the last step:
/etc/auto_master
It will open in a TextEdit window. The contents should be exactly this:
# Automounter master map
+auto_master          # Use directory service
/net               -hosts          -nobrowse,hidefromfinder,nosuid
/home               auto_home     -nobrowse,hidefromfinder
/Network/Servers     -fstab
/-               -static
If there are any other lines in the window, post them. Otherwise, close the window.

Problems connecting new printer to wireless.

Having problems connecting HPb209a to wireless. Thanks

Hello Mtnlass,
Welcome to the HP Forums.
I see that you are having an issue when attempting to connect the printer over a wireless connection.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

There was a problem connecting to the printer. Make sure it's connected and try again

A test page prints ok. However when I come to print any document I get this message:
"There was a problem connecting to the printer. Make sure it's connected and try again"
I have uninstalled the printer and re-installed it and rebooted my computer. Still printing a tet page but won't print anything else.

Hi @davifels,
Welcome to the HP Forums!
I see that you are getting the error message, "there was a problem connecting to the printer. Make sure it's connected and try again." With your HP Envy 4500 printer running on Windows 8.1 (64-bit). I am sorry to hear this, but happy to help!
For further assistance, I will need the following information:
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If the printer can print from NotePad.
In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8.
Hope this guide helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I recently replaced my dead airport router with a netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer and yet when I try to print wirelessly I get the message: "printer not connected; printer offline".

I recently replaced my dead airport router with a Netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer; yet when I try to print wirelessly I get the message: "printer not connected; printer offline". Lexmark support verified that my printer was connected to the new router and the problem was with the computer's printer configuration and they could reconfigure it online if I paid for their "Premium Support" services ($119 for one year, 3 fixes). I declined, feeling sure that this is something I could do if I knew how. Could it be an incompatability issue with OS 10.8.3?

You saved me $$$ that I can ill afford on my fixed income. I was very unhappy with the "support" from Lexmark... what a rip off! Thank you dwb!

On submit button type - There was a problem connecting to the server.

Hi,
Please give me a solution for server connection issue. I am new to the adobe live cycle designer ES4.
I created a web form use of adobe live cycle es4 v.11.0 to retrieve the data from web service method. So, I created the WSDL type data connection in data view menu to invoke the .asmx?wsdl service and connection is established successfully. Then, I dragged and drop a button from object library window to invoke the service method and changed the type as submit button. In the submit button URL, I given the web service url as eg. http://<localhost>:<port>/Web_serive.asmx?wsdl. Finally, I saved it has a PDF file.
When I click the submit button, a pop up window is openning as 'preparing for submit..' and 'Receving data..' and finally, it shows a pop up error message as 'An error occured during the submit process. There was a problem connecting to the server'. I tried all possiblities and if any bad english grammer, sorry for that.
Please give me a proper solution for this issue.
With Regards,
G. Prabakaran.

After trying these suggested actions several times success has not been reached.
I understand you are getting unable to connect to server error message on your printer. I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
8. Try again to access ePrint.
Let me know how it goes.
I am able to print wirelessly to the printer, print through eprint, scan, and copy things. The only thing that is not working is the printer itself connecting to the hpeprintcenter.com.
Kyle

Error message: a problem connecting to the server "DriveMap"

I recently uninstalled GoDaddy’s software Workspace, used to manage online storage which I no longer need. Every time I restart my computer, and worse, every time I update an app, put something in the trash, or empty the trash, I get the error message “There was a problem connecting to the server "DriveMap". Workspace (DriveMap) is no longer on my computer; I used GoDaddy’s Workspace uninstaller to remove it. Then I reinstalled and uninstalled again because I was getting that message. I then did a search of my computer for all files with “Starfield” in the title, which is the developer of WorkSpace. I found about a dozen files and deleted them. I’m still getting the message, and GoDaddy support is absolutely useless. I got this reply from them (their 15th reply about this problem).
It appears that your computer is configured to open a drive, which is occurring during start up. You will need to edit your computer's drives or start up commands and delete the command that is causing this to occur. This would not be a file that from Workspace that is causing the issue. It appears that your local system is still trying a program that no longer exists on the system. We suggest researching support documentation related to your local system to remove the DriveMap.
It has to be a file from Workspace, it seems to me, or a system file that has been altered by Workspace. This didn’t happen before I installed Workspace. It started happening out of the blue... hadn’t added any files to online storage or accessed my online file folder for a month or more, and this event began occurring, at times rendering my computer unusable; that message pops up as fast as I can dismiss it, many many times... Intercepts all key strokes.
I’ve looked at my account’s startup items; nothing there. And iMacHardDisk/Library/Startupitems has only a backup program in it.
Has anyone had this problem and found a fix?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

Problems with printing( hp Color LaserJet)

Printer HP Color LaserJet 1500L under Mac OS 10.4.2 Tiger refuses to work normally. It prints 1 or sometimes 2 sheets of paper and then it stops working. All other tasks just move from the active category into completed one without any printing. Printer's indicator starts to wink but then it stops and nothing more happens. The next printing begins only after switching the printer off and on or after restarting operation system. After this it prints 1 or 2 pages and everything begins again. We tryed to use standart drivers which were attached to the printer and the drivers which we downloaded from the HP official site. There is no difference. We tryed to connect the printer to another Macintosh computer under Mas OS X 10.4.2 but the problems didn't disappear. Also we tryed to change USB cable between the printer and the computer. It also didn't matter. Before it the printer worked under Windows XP normally without any problems.

Same printer, similar problems. I get stopped jobs that refuse to print even after I hit the start printing button. There is a message on this site tackling this issue for an Epson printer. Haven’t tried it out yet myself.
MacBook Pro Mac OS X (10.4.6)

Issue setting up eFax on HP Photosmart 7510 e-All-in-One "Problem connecting to internet"

I'm having an issue setting up eFax on my new HP Photosmart 7510 e-All-in-One. I am following the on-screen instructions and receive an error "Problem connecting to internet" when trying to register the account. The ePrint service is working, and I can use the facebook app on the printer so it seems to be connecting to the internet. I am uncertain how to resolve the issue.

Let's set a static IP address and external DNS for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problem with printing a PDF

Hi All,
I'm developing a web application written in J2EE that uses Java Reporting Component (JRC) to display crystal reports from some filters recovered from a jsp and passed to a report .rpt previously designed and invoked just at runtime.
I have a problem with printing a PDF:
I want, after entering the filters in a jsp, to print a report in PDF format (WORD) without opening it
with Adobe Reader (Microsoft Word). The class of API JRC used for export is ReportExportControl.
Can anyone help me?
I wish a great day to You all.

Hi Ted Ueda,
sorry for the delay of my answer.
I understand very well the problems related to security.
With the following code that I used to produce a report (PDF) at runtime,
is the PDF created on the server and then sent to the client, or is it directly created on the client as PDF
from RTF previously realized?
ReportExportControl exportControl = new ReportExportControl();
String report = report path;
ReportClientDocument reportClientDoc = new ReportClientDocument();
reportClientDoc.open(report, OpenReportOptions._openAsReadOnly);
Object reportSource = null;
reportSource = reportClientDoc.getReportSource();
//The method setConnectionProperties() stores all the connection parameters in the collection
//ConnectioInfos
ConnectionInfos connInfos = setConnectionProperties(request, reportClientDoc);
exportControl.setEnableLogonPrompt(false);
exportControl.setEnableParameterPrompt(false);
exportControl.setReportSource(reportSource);
exportControl.setDatabaseLogonInfos(connInfos);
//Single method to pass parameters to Crystal Reports. Using classes ParameterFieldController and
//ParameterFieldDiscreteValue
setReportParametersValue(reportClientDoc, reportParameters, subReportParameters);
ExportOptions exportOptions = new ExportOptions();
//Set the export format (PDF)
exportOptions.setExportFormatType(ReportExportFormat.PDF);
PDFExportFormatOptions PDFExpOpts = new PDFExportFormatOptions();
exportOptions.setFormatOptions(PDFExpOpts);
exportControl.setExportOptions(exportOptions);
exportControl.setExportAsAttachment(true);
try {
      exportControl.getHtmlContent(request, response, getServletConfig().getServletContext());
} catch (ReportSDKExceptionBase e) {
throw new ApplicationException("error code", ": error message"); }
As, however, I predicted in my previous message about the direct printing on the client,
I read about ActiveX, but I don't know how to use them.
I read this information in the 'Crystal Reports for Eclipse Developer Guide' about "printMode" attribute:
"In ActiveX print mode, an ActiveX control is downloaded to the client machine and the report is send directly to the printer...."
The ActiveX alternative is a java applet that runs on the client and takes the pdf from the server and prints directly onto the clients through the commands that I used in the DOS command line:
1)     AcroRd32.exe /p /h FILENAME
where
/p = print
/h = hide window
to print the report and
2)     tkill AcroRd32
to close Adobe Reader, because it doesn't end automatically after printing and the command /h is used just to minimize the process.
I hope you can give me advice because I need to print directly on the client. Thank you

Problem with printing pdf

IF POSSIBLE REPLY IN ITALIAN
HI, i ve got a big problem.
i 've to create an A0 page in vectorial pdf, which has connected different files: .psd files for the images with transparency, and vectorial .pdf for the drawings from cad.
When i ve created my page, i export that in print pdf high quality.
1° problem: sometimes it fails and tells me there s not enough memory
2° problem: when print pdf is created, the plotter can t load it to print, it stops at 40% loading.
there s a way to make an easy vectorial print pdf?
using vectorial eps instead of vectorial pdf?
using transparent tiff instead of psd?
THANKS

thank you for the fast reply Peter. Im working on an achitecture poster for my last exam, and it contains vector graphics sometimes overlayed on raster images.
i don t like to use illustrator too, im using 3 programs already to create this poster. do u think .ai are easier than eps???
i ve tryed to save new pdf without layers, but it didn t work. then i ve tryed to change pdf with eps on indesign, and now the print pdf saving is really faster. im gonna try to plot it and then i ll tell u what s changed.
OH most important, i was drag n dropping pdf into indesign, and i read it s really wrong! so now i import vector eps to indesign ...
Plot test...
TY

Problem connecting wirelessly with home hub 3.

Kodak gave me advice onthis problem. Entered security key in upper case instead of lower and it solved the problem . No help from BT on this.

paulweekspat wrote:
trying to connect kodak printer. i have resolved the issue with help from kodak. bt was no help at all. thanks anyway.
What john46 says is quite correct, also Kodak would give you NO support for setting up the Home Hub..
Thats not to say you would not have been given help on these forums if you had a problem connecting your printer and if we could not help,at least we might have been able to point you in the right direction.
http://support.en.kodak.co.uk/app/home/selected/true
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Problem connecting printer

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