Problem connecting to a HP OfficeJet Pro 8500a

I am attempting to get a HP OfficeJet Pro 8500 A909a installed on my system. The printer is succesfuly connected via ethernet to our router, my iMac (10.8.2) can easily see the device but when I attempt to connect it wants to download and install drivers from Apple, when I select Download & Install I get a message that says:
Can't install the software for the HP Officejet Pro 8500 A909a because it is not currently available from the Software Update server.
I have attempted over several days to and also downloaded and successfuly installed the January 13, 2013 HP Printer Drivers v.2.13 for OS X however that still does not work. Looking at Apple's Printer and scanner software available for download it appears the device is supported but I'm not getting anywhere.
My system is a 2011 27" iMac, 24GB RAM, Mountain Lion 10.8.2.
Anyone have some ideas?
Thanks in advance,
Roger

Hi Roger. Two actions that have helped some users in the past with the same issue.
1. Reset the printing system
2. Trash the contents of the HP folder in /Library/Printers
For some the reset has been enough but I've also had some cases where the removal of existing driver content is necessary.
I'm not sure what list 10.8 looks at to determine if it already has the driver installed. It appears that it doesn't check the contents of /Library/Printers, otherwise it should see the driver is already present on the Mac for most users, since they have installed the HP Driver update as you have done.

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My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
What can I do?

Hey helmut,
You can also try the ePrint method listed here if you can't get AirPrint working:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
The application HP home and biz app is free in the app catalogue!
Hope this helps.
I work for HP.

HP OfficeJet Pro 8500A Plus - Wifi connection keeps being lost??

Hi - please can someone help?
HP OfficeJet Pro 8500A Plus all-in-one printer - connected at home to laptop via cable (works fine) and PC (Windows Vista) via router and wifi.
Wifi is enabled and connected (light on printer on). Printer is set on PC as default. Printer has previously worked with these settings perfectly fine via the PC, but has lately developed intermittant dropping of the wifi connection.
Sometimes a PC reboot works, but this is tedious and should not be necessary - does anyone have any thoughts on why this keeps happening and some things I could try to reset - have done all what I thought were obvious steps, such as reseting the wifi network via the printer. Everything works for a short while and then just stops.???

Hi,
Please refer the link below to troubleshoot the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP Officejet Pro 8500A A910a can't automatically connect to wireless network

    Product Name and Number
     HP Officejet Pro 8500A A910a
     Netgear DGN2200 Wireless Router
Operating System
    Windows 7 32-bit
I experience frequent power outs and whenever power is restored I have to reconnect the printer through WPS. I have followed all the instructsons here to connect automatically and I have added the wireless network details in the printers embedded server but still no luck. Anything else I can do?
Alternatively I was thinking of connecting the printer to the router via ethernet. But how then do I get my wireless laptops to communicate with the printer to print and scan?

HI,
Not sure if this is fixable after an power outtage, but connecting the printer via ethernet to the router keeps printing and scanning over the network the same, as long as your wireless laptops are in the same network. After connecting the printer just reinstall the drivers on your laptop so that it gets the correct ip adres and everything should be fine.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

CM755A HP Officejet Pro 8500A Not Connecting

Bought my Officejet Pro 8500a in July, 2011. Hooked it up via USB directly to my PC and it worked great for almost two years. This past winter I started getting messages saying it was not connected. I would power it off and back-on, remove and re-plug the USB cable and it would start working. But this past May it stopped connecting at all. Is it dead? Is there anything I can do to fix? This was a great printer and I am shocked that we are having what appears to be hardware problems after only two years. The printer works fine as a copier or for printing from a memory card. But it will not connect via USB or via wireless. Is there anything I can do?

Hi izzie1,
I understand you're having an issue with your Officejet 8500A connecting wirelessly. I will definitely do my best to help you to get it to connect again.
First, I'd like you to print a Network Configuration Page, which you can see how to do by clicking here. Once that page is printed you want to look at the URL(s) for Embedded Web Server. If it is 0.0.0.0 the printer is no longer connected and you will need to reconnect it. To reconnect it please click here and look for Wireless network connection, and follow down to where it shows you how to reconnect the printer using either the Wireless Setup Wizard on the front panel of the printer.
If when you print the Network Configuration Page and you see an IP address, instead of all 0's (examples would be 192.168.1.2 or maybe 10.0.1.1) then you will want to go to your computer, download and run the HP Print and Scan Doctor by clicking here and follow the instructions it presents you with.
I hope these steps are helpful, and I hope you have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

What do I do when I get the message my printer is not connected? HP Officejet Pro 8500A e-All-in-One

What do I do when I get the message my printer is not connected when I want to print wirelessly.? HP Officejet Pro 8500A e-All-in-One. I have a macintosh computer using snow leopard. I have used the printer for 6 months. Nothing has changed. I shut off the printer and turned it on. The internet is working altough I will turn it off and on. What do I do next? Thank you.

The easiest and fastest thing for you is to reset the printer to its defaults and then just install the printer again following the instructions in the manual when you received it. If you don't have these you will find this on the HP web site.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Hp officejet pro 8500a won't connect to network

hp officejet pro 8500a won't connect to network

Please read this post then provide some details.
http://h30434.www3.hp.com/t5/Other-printing-questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094#...
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Officejet Pro 8500A unable to connect wirelessly to Ubee Modem/Router

I recently upgraded to a new "all in one" Ubee Modem Router (Model DDW366) and have spent hours attempting to wirelessly (both using Wizard and entering info by hand) print, but nothing has worked. The only way I am able to print at this time is by printer cable connected to my MacBook Pro. I'm unable to print wirelessly from my MacBook Pro, iPhone and iPad.
HP will not advise me on how to solve this problem as printer is no longer under warranty and Cox Cable who sold me the Modem/Router combo are not willing to assist with this problem.
Can anyone advise me on how to print wirelessly again?

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Re-Connecting HP Officejet Pro 8500A to the Network

Hi,
My office moved back in 10-2013, Since the move i cant get my HP Officejet Pro 8500A to Re-connect to our Network.
When i try and click on share this printer so 3 other pc's in my office can print to it i get a Error Message.
It Reads: Printer settings could not be saved.
Operation could not be completed (Error 0X000006D9)
I have Avast Security which i have had for 3 years and had know problem in my old office.
Help!

Hello jwill863, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues connecting to the network. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Scanning Problem - HP Officejet Pro 8500a

I've had a problem with scanning from my iMac running 10.6.8 (and lesser versions) to my HP Officejet Pro 8500a over my wifi network.
Printing works flawlessly. When I try to scan a single-page document or photo, it scans only about HALF of the page then stops. It doesn't matter if I scan using the Preview, Print and Fax or what.
I've searched these forums for anyone reporting a similar problem but can't find any.
Any help would be appreciated. Apple Support has not been helpful.
Thanks!

Try this: Open the HP Device Manager. Click Information and Settings. Select Scan preferences from the drop down list. Uncheck the box that says Skip Scan Preview Window. Now when you scn, you look at the preview and drag the lines to whatever you want to scan.

HP Officejet pro 8500A premium, all-in-one printer, scanner problems

I have an HP Officejet pro 8500A premium, all-in-one printer.
Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
I use wireless scanning. Scanner only scans the first page then shows an error.
Anyone have this problem as well and any possible solutions?
Thanks

The HP Scan works just fine in Mountain Lion for me. Always has.
OfficeJet Pro 8500 A909a
I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
This question was solved.
View Solution.

The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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I have a HP Officejet Pro 8500A with black line problems

My HP Officejet Pro 8500A has a problem when documents are placed on the automatic feed. The printed document comes out with a black line down the middle of the new printed document. Today it has started putting black lines down my printed pictures that come from my computer. The computer is less than one month old. HELP!!!

This model has separate ink supplies and printheads. Ink is required in all the colors to keep the printheads and plumbing from clogging. See this page for information on how ink is used.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet pro 8500A; loses ability to connect to the server

Hi all,
For the past month or so, my network printer has developed a glitch. Everytime I or my family sends a document to print, we see the messaging "preparing to print" and the printer never prints! I ran the printer trouble shooting on my Windows 7 professional and was given the message: "The printer was unable to connect to the server. You can connect to the printer to the internet through a proxy server, to do so, touch Enter Proxy and enter details when prompted"
Well, I've never used a proxy. My printer was working fine till recently.
The only temporary "fix" I could come up with was to shut down the printer and power it back on. It would go through a checking printheads or cleaning printheads, etc. Sometimes the "eprint" button would be circled in red. If so, I hit it and asked to retry finding the server. This usually works. After all this, I had a small ( 1hour?) window that I could print or scan documents. After this, the printer develops a case of amnesia and I'm back to square one.
I've downloaded the latest drivers. Windows updates are current.
This is getting extremely frustrating. What the heck is going on???
Thanks

Hello @fsh42na,
Welcome to the HP forums.
I understand that you are experiencing some network issues with your Officejet Pro 8500A.
I would like to help.
The printers ability to connect to the Web Services server should have no impact on your local network printing.
It sounds to me like you have two separate issues.
Your temporary fix of turning off the printer is a step in the right direction.
When your printer powers back on, it connects with the router. This new connection is what gives you the ability to print.
Since it only lasts for an hour try the following:
Turn off your printer and other network devices.
Unplug the power cord to your router for at least a minute.
plug the power cord back into the router.
Turn on the printer and other network devices.
Test print.
If you use the Web Services (ePrint) feature on your printer, try setting a manual DNS.
Though the server connection issue will probably get resolved with the network reset, the manual DNS will not hurt anything.
The following reply by happytohelp01, has instructions for setting a manual DNS.
Efax 7510 still won't work after turning off/on ePrint several times
The post is for a Photosmart 7510, but the steps should be very similar.
If you need any further assistance, please let me know.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Re: HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500A. I did a printhead clean. I have plenty of black HP ink. Printhead status indicates black/yellow is good. I am barely getting any black to print. All the colors are fine. Help!
This question was solved.
View Solution.

Hi @di43
I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Problem connecting to a HP OfficeJet Pro 8500a

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