Problem connecting to critical device

I've been getting this message whenever I start up my Think Pad Z61m. The problem seemed to begin soon after upgrading my AVG security software from 8.5 to 9.
This message comes from the Client Security Solution:
"There was a problem connecting to a critical service. It is possible that anti-virus or firewall software is blocking the connection. Also check to make sure TPM device driver is installed and enabled."
Also, I get very inconsistent behavior from the finger print reader. My fingerprint gets accepted but it appears the link to the logon password is broken, so I end up logging onto Windows.
BTW, my OS is XP SP 3.
Any help would be greatly appreciated.
Thanks,
JH
aka The Broadlighter

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Go to Solution.

Hello Dark0prince and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you're having an issue connecting your BlackBerry® Storm™ 9530 smartphone to the BlackBerry® Desktop Software.
Download your device software from your mobile carrier (click here) and install it to your computer. This will update the drivers for your device.
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Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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