Problem connecting to iphone 6 to itunes
HI, I am having an issue connecting my iphone 6 to itunes. It is a brand new phone that has been set up via iCloud download. When I connect it to my PC it isn't recognised by itunes nor does the PC teem to recognise it (not even charging).
The USB cord works as my partners iphone 6 is recognised, along with both our iPads and even our old iPhones and iPods! The new phone also charges normally through a power outlet not connected to the PC.
if tried resetting iphone, as well as rebooting PC. all software is also up to date . I've checked the USB hubs which is showing it as an unknown device (with an exclamation mark ... I cannot double click on it).
any suggestions???!
Hello Alrigney,
The article linked below details a number of steps that can help get iTunes to properly recognize your iPhone.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
http://support.apple.com/en-us/TS1538
All my best,
Allen
Similar Messages
-
Hi, I have connected my iPhone 5 to iTunes, backed it up and then started the update but there was a problem, now my phone will not work, it asks to restore factory settings which I have tried 3 times, each time it says the device has an unknown error and the phone switches off. Please help.
Same thing happened with my iPhone 4S - no one is any help. Thanks Apple for such a crappy update! I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone. Sheesh! If someone has a solution to this it would be greatly appreciated.
-
Upgraded to itunes 11.4 and now when i connect my iphone 4s..itunes crash!!!!
upgraded to itunes 11.4 and now when i connect my iphone 4s..itunes crash!!!!when the iPhone is disconnected iTunes is working properly....
please help me!!!Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Hi i uppdate my I phone 4 to iso6 via laptop ,during the operation the laptop restart it's self then I connect my iPhone 4 to iTunes again to finish the uppdating but its stuck to Apple log tried to restore it again via iTunes i get the same problem its stuck to Apple logo i tried to restor it from another pc i get the same problem anyone can help please
Hi, did you ever solve this problem?
My 1 year old -- ha! one month out of warranty -- iPhone 4 has been having a nearly identical problem over the past few days.
It started by dying completely so I had the battery replaced, thinking it was simply battery issue.
It then worked again for a moment but started doing exactly what you describe, going through a reset cycle (longer than 30 seconds but who's counting). And it felt quite warm.
Did hard reset, plugged into wall charger and MBP USB but the new battery wouldn't even get a full charge (a whopping 92% after nearly two days). It would even lose battery when plugged in if I opened an app. And all the while plugged in, if I left the phone on, it would cycle through these resets. So I turned it off to try to charge it.
Now suddenly, it's dead again. Totally black, and hard reset does nothing. Up until two days ago there was nothing wrong whatsoever with this phone! And I hadn't even installed a new app that could be the root of the issue. No idea whatsoever what caused this.
Any help would be much appreciated!! -
i connected my iphone 3g to itunes which was in 4.1 firmware and itunes ask for an update which i downloaded an updated the phone to version 6.1.3 but my phone cannot start it shows no service my sim card is not getting network and i cannot use the phone. what should i do.?
First, you do not have a 3G if you could upgrade it to 6.1.3, because 4.2.1 is the last version that will work on the 3G. So you either have a 3GS or you somehow hacked the phone to install an incompatible version. You can check the model you have by entering your serial number here: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Assuming you have a 3GS the most likely reason for your problem is you have a gray market phone that was hacked or jailbroken to unlock it. When you upgraded it you removed the hack, so the phone is now locked to its original carrier. -
I'm having issues with connecting my iPhone 4 to iTunes?
Here's some information:
Apple product: iPhone 4
Computer: Windows 8 (originally) to Windows 8.1 (upgraded version)
Okay, I'm having issues with connecting my iPhone 4 to iTunes. I've connected it via U.S.B. and now everything's not working right the 10th time. Am I to redownload the iTunes software once again or will I never be able to add music anymore?OffTime wrote:
What do you mean with logging?
Hans
Close any open applications.
Click the Apple icon top left of the screen.
Select the bottom option in the cascading menu: Log Out (your user name).
Log in a Guest.
This will dertermine if there is a problem with your Admin account.
Al -
Having problem connecting my IPHONE 4 with my Sony Viao Net Book and other Bluetooth enabled Devices and would also need information about Syncing.
Have a look here for Supported Bluetooth Profiles
http://support.apple.com/kb/HT3647
SYNCING with iTunes
See here > http://support.apple.com/kb/HT1386
From Here > http://www.apple.com/support/iphone/syncing/ -
I'm having trouble connecting my iphone to my itunes on my computer
So for christmas I got an iPhone and currently, I'm having trouble connecting my iPhone to my iTunes on my computer. If I get on my computer and open my iTunes, I can use it perfectly fine but once I tried to connect my phone to it, it told me the software needed to be updated before it would work with my phone. I went to the website and tried downloading the updated version 10 times but every time it told me it couldn't connect with an apple device or something. So then I tried just going to my downloads and stuff and moving the actual song straight to my phone but it would always tell me my device has ended or has been disconnected. All I'm trying to do is move some songs onto my phone from my computer. They weren't purchased straight from iTunes so it's not showung up in my "purchased" on my phone. (I think I got them from amazon and some are cds that I my computer that I got years ago. Maybe thats why they don't show up in the purchased?) Anyway, how can I fix this? I have a windows computer if that can help at all. Thanks!!!
Also, I just opened my iTunes on my computer then plugged my phone to the computer and a box popped up saying "This iPhone cannot be used because the Apple Mobile Device is not started"
I have no idea what that means.
I don't have that option on the side that says what device is connected so I can't sync or anything. -
when I connect my iphone to my itunes it says loads of space is being taken up by documents , however i have no documents saved on my phone to my knowledge. how do I find and delete these hidden files ?
I restored the phone so had no apps on it at all and there was still this certain amount of space used up by documents ! I've already had it in to the apple store and they didn't seem to have a clue either ! Ugh ! Wouldn't mind so much if the phone was free with a contract but I actually spent 450 quid buying this phone and it's always full of "nothing" so virtually unusable
-
Im having major problems syncing my iphone 4 to itunes, this problem started after upgrading to ios 5. I have upgraded my itunes, turned sync by wifi on and off but still nothing. Everytime I try to sync my iphone it just says sync cancelled. Please help.....
I'm having the same problem ! Each time the sync starts it suddenly stops and says finished syncing
-
I connected my iphone 4 to itunes and it automatically updated, now I am connected to icloud and all my pics are gone. Also, I have all my sons contacts on my phohe. How do I get my content back to the prior state?
Hey kaylactm,
Thanks for the question. I understand how frustrating this may be. To resolve your issue, it may be necessary to restore your device in recovery-mode:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
When I connect my iphone and open itunes the iphone icon shows up but when I click it nothing happens and the icon disappears. I have uninstalled and re-installed itunes. Turned my computer off, and turned my iphone off. Restarted everything. Synced my iphone and my itunes and nothing seems to work. Any suggestions? I am using Windows
Stop clicking the eject button.
-
every time I connect my iphone 4 to itunes it wants to either restore from backup or set up as a new phone. I've restored it 5 times already, i don't want to lose any of my data. Any ideas?
I had the same issue. Tried unplugging whilst it was restoring about 5 times - didnt work. I ended up clicking "set up as new iphone" and TADA it worked. I can now edit on itunes. I do however have every single app I've EVER downloaded on my phone. Apple should really make it so they go back on exactly how they were before!
-
Having major problems connecting my iphone 5s to any wi fi. Have reloaded completely, just 'Fails"?
Having major problems connecting my iphone 5s to any wi fi. Have reloaded completely, just 'Fails"?
Having major problems connecting my iphone 5s to any wi fi. Have reloaded completely, just 'Fails"?
-
i tried all that but when i connect my iphone to my itunes there is no restore button. why is this happening?
Slightly important info to include.
Once the iPhone is in Recovery Mode, it must be restored with iTunes.
You are unable to select Restore?
Maybe you are looking for
-
My iPad air is not connecting with window 8.1 and is not synchronizing the photos any more
My iPad air is not synchronizing the photos any more on my dell windows 8.1
-
ITunes hangs on "Backing up" after 4.2 update?
I just updated my iPad from 3.2 to 4.2, which appeared to work properly. The backup initiated by iTunes is hanging, it's been stuck at about 95% full for about half an hour now. Spinning beach ball and no response from iTunes. The iPad has the black
-
I'm recently bought new BB Z10 and I'm facing two issues: 1- BBW not opened. 2- Speaker not working. I searched in the internet and tried all below solution without any sucsse: - Remove battery and restart the phone, - Open music and remove phone cov
-
Interview editing question - is there a better way than what I am doing?
I've got a skype interview I am editing, and I want to cut between a side by side shot (shown below, exhibit A) and a centered full screen shot (shown below, exhibit B). I need to keep the audio and images synced across all shots. Additionally, I'll
-
MOVED: A75MA-G55 Static-y, echo-y audio output from local files
This topic has been moved to Linux/Unix. https://forum-en.msi.com/index.php?topic=156801.0