Problem converting file

I tried to convert a PDF file to word doc and received the following message: File failed to be converted using Adobe ExportPDF online.
I also tried to convert the file using the online application and again received a failure message.
Can anyone point me in the right direction to fix this problem?

Hi santafe2014,
I'm sorry that you're having trouble converting your PDF file to Word. Sounds like you've tried to convert both from Reader and from the web interface. The following steps resolve many conversion issues, so let's start there.
Clear your browser cache.
If you're using a work computer, check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the Internet.
If the issue persists after the steps above, please try another web browser. A list of supported browsers for accessing the ExportPDF service is available here:http://www.adobe.com/acom/systemreqs/
Please let me know how it goes (and if you're experiencing the error with just the one file or several?
Best,
Sara

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