Problem converting free trial membership to membership for teams

I initially registered for the trial membership almost 1 month ago. 2 weeks ago I received an email to activate my creative cloud membership for teams (using same email as the free membership). I clicked on the invitation link in the email.
However, when I log into creative cloud, it still says I am on the trial membership. Moreover, I cannot activate Photoshop CC.
If someone could help me out with this issue or point me in the right direction, it would be very much appreciated.

Hi Jeff. Yes I have contacted my team administrator and he has sent me another invite by email. When I click on the accept invitation link in the email, it leads to the creative.adobe.com website and asks me to sign in with my adobe ID as the first step before I can accept team invitation. The problem is that when I try to sign in, the form fields get disabled and the spinner image is shown and nothing else happens.

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    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: @(#)PROGRAM:Install  PROJECT:Install-735
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: @(#)PROGRAM:Installer  PROJECT:Installer-618
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Hardware: MacBookPro8,2 @ 2.20 GHz (x 8), 4096 MB RAM
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Running OS Build: Mac OS X 10.8.5 (12F45)
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: TMPDIR=/var/folders/3_/l_2qym6n4mx605b9xs2tz1y80000gn/T/
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: SHELL=/bin/bash
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: HOME=/Users/SonyaGayBourn
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: USER=SonyaGayBourn
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: LOGNAME=SonyaGayBourn
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: SSH_AUTH_SOCK=/tmp/launch-QmehBF/Listeners
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: Apple_Ubiquity_Message=/tmp/launch-Ug9ebC/Apple_Ubiquity_Message
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: Apple_PubSub_Socket_Render=/tmp/launch-0MYd99/Render
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DISPLAY=/tmp/launch-xw2Y8L/org.macosforge.xquartz:0
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: COMMAND_MODE=unix2003
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DYLD_INSERT_LIBRARIES=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DYLD_LIBRARY_PATH=/Applications/Firefox.app/Contents/MacOS
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_DATA_DIRECTORY=/Users/SonyaGayBourn/Library/Application Support/Firefox/Crash Reports
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_0=/Applications/Firefox.app/Contents/MacOS/firefox
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_1=-psn_0_204850
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_2=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_STRINGS_OVERRIDE=/Applications/Firefox.app/Contents/MacOS/browser/crash reporter-override.ini
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_LAUNCHED_CHILD=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: NO_EM_RESTART=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_BINARY_PATH=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_LOCAL_PATH=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_NAME=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_PATH=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_START_OFFLINE=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XUL_APP_FILE=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]:  Adobe Acrobat XI Pro (11.0.07)   Installation Log
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Opened from: /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg
    Jun 11 00:33:56 unknown60c5478ee142 Installer[4728]: Product archive /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg trustLevel=202
    Jun 11 00:34:19 unknown60c5478ee142 Installer[4728]: JS: 10.6 or higher:1
    Jun 11 00:34:20 unknown60c5478ee142 Installer[4728]: InstallerStatusNotifications plugin loaded
    Jun 11 00:34:33 unknown60c5478ee142 runner[4741]: Administrator authorization granted.
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: ================================================================================
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: User picked Standard Install
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    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: " Adobe Acrobat XI Pro (11.0.07) "
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#acrobatpreinstall.pkg : com.adobe.acrobat.11.viewer.preinstall.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#AdobeApplicationManager.pkg : com.adobe.PDApp.AdobeApplicationManager.installer.pkg : 1
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: "Application"
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#application.pkg : com.adobe.acrobat.11.viewer.app.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: "Browser Plug-In"
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#browserPlugin.pkg : com.adobe.acrobat.11.viewer.browser.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#support.pkg : com.adobe.acrobat.11.viewer.appsupport.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#automator.pkg : com.adobe.acrobat.11.viewer.print_automator.pkg.MUI : 11.0.0
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    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#payload.pkg : com.adobe.acrobat.viewer.11.0.07.patch.pkg : 11.0.07
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    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#application.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#browserPlugin.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#support.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#automator.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#pdfservices.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#payload.pkg
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            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#acrobatpreinstall.pkg>",
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            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#application.pkg>",
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            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#support.pkg>",
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#automator.pkg>",
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    Jun 11 00:34:40 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#AdobeApplicationManager.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, uid=0)
    Jun 11 00:34:50 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#application.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications/Adobe Acrobat XI Pro, uid=0)
    Jun 11 00:35:10 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#browserPlugin.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Internet Plug-Ins, uid=0)
    Jun 11 00:35:12 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#support.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Application Support, uid=0)
    Jun 11 00:35:15 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#automator.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Automator, uid=0)
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    Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.t5Z4jL
    Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: ./postinstall: AAMInstaller: POST AAM INSTALL....................
    Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: ./postinstall: AAMInstaller: END OF POST AAM INSTALL....................
    Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.app.pkg.MUI.TMsP 8B
    Jun 11 00:36:25 unknown60c5478ee142 installd[4745]: ./postinstall: Unexpected element in installation dir: Icon
        . Not customizing the icon.
    Jun 11 00:36:25 unknown60c5478ee142 installd[4745]: ./postinstall: AcroInstallLocaleID=MUI added in AcroLocale.plist of Adobe Acrobat Pro.app/Contents
    Jun 11 00:36:29 unknown60c5478ee142 installd[4745]: ./postinstall: Replacing the hive AdobePDFSettings of /Library/Preferences/com.adobe.PDFAdminSettings.plist with that of /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.app.pkg.MUI.TMsP 8B/Resources/com.adobe.PDFAdminSettings.plist
    Jun 11 00:36:29 unknown60c5478ee142 installd[4745]: ./postinstall: Error in converting the plist /Library/Preferences/com.adobe.PDFAdminSettings.plist to xml1 format
    Jun 11 00:36:29 unknown60c5478ee142 installd[4745]: ./postinstall: Could not install PDFAdminSettings
    Jun 11 00:36:29 unknown60c5478ee142 install_monitor[4751]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
    Jun 11 00:36:29 unknown60c5478ee142 installd[4745]: PackageKit: releasing backupd
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    Jun 11 00:36:31 unknown60c5478ee142 installd[4745]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Adobe Acrobat XI Pro Installer.pkg”." UserInfo=0x7f885ee03c70 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20P ro%20Installer.pkg#application.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.11.viewer.app.pkg.MUI, NSLocalizedDescription=An error occurred while running scripts from the package “Adobe Acrobat XI Pro Installer.pkg”.} {
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            NSURL = "file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#application.pkg";
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    please can someone help as i am worried that if i purchase a subscription the same thing will happen.
    thanks
    louise

    Hi Louise,
    Welcome to the forums!
    Have you tried downloading any other file from internet to check if this problem is just with Adobe Creative cloud or other files as well. Also, to start please try the below step:
    This error might come if the files are not able to access certain files, please try and download in the Root user on your iMac.
    Please check the link on how to Turn on and Turn off Root user in Mac: http://support.apple.com/kb/ht1528
    Thanks!
    Ankit

  • Problems with Free Trial of Acrobat XI

    I'm having problems with the free trial of Acrobat XI Pro..I click and download, but thereafter it doesn't sync

    And when you post there, please explain "doesn't sync" in more details. Please include any error messages in full, or screen shots.

  • Where can I download a free trial of adobe photoshop for mac os x 10.5?

    Hi,
    I cant seem to find a free download of adobe photoshop for my mac os x 10.5. Does anyone know where I could find this?

    Should you have been misled about the capabilities of the iBook G3
    portable PowerPC-based Apple computer you bought online, you may
    be able to return it; misrepresented products may be returned if you
    bought through such places as eBay, etc.
    Also, the name iBook has been re-used, it currently not only applies to
    old vintage or obsolete Apple portable PowerPC G3/G4 computers, it
    also applies to the newer iBooks ebooks, applications, software, and an
    author application where later spec computer or device systems are
    needed to utilize their function. But not current portable computers.
    For relatively inexpensive Intel-based white polycarbonate Apple portable
    computers that could run Snow Leopard 10.6.8 or Lion 10.7, you may find
    some resellers of repaired or used stocks, with Core2Duo processors,
    and these MacBook entry-level models replaced the PowerBook/iBook G4
    builds in 2006, then were discontinued by 2010. Now there are MacBook/Air
    MacBook/Pro models, the latest models are rather different in build & OS X.
    everymac.com has information about most all Macs, including portables
    and their years of manufacture, specification, and other details.
    So, I'd check into the returns situation, and get some model of more recent
    build; even a repaired one with a limited guarantee could be OK. Depending
    on what your expectations are, you may find a deal, or a disappointment in
    trying to find a bargain without  more information on what their limits are.
    Older models no longer made appear in online resale sites, some companies
    repair and resell a variety and their inventory is changing all the time. But other
    resellers may not really know anything at all about the items they sell on ebay.
    A local Mac user group may be helpful with locating something nearby. Or you
    could try some online resellers who have a good reputation among Mac users.
    In any event...
    Good luck & happy computing!

  • Problems downloading free trials

    I'm having a ton of trouble trying to download a free trial of InDesign. I've never downloaded a trial before and have an active ID. I used Safari and Firefox and both of these messages would pop up on both browsers when I tried to download Creative Cloud and InDesign trials. Nothing is working and I'm very VERY annoyed by this. If anyone can help me I would really appreciate it!

    Without proper system information we can't say anything. Error Code 1 usualyl means your system is not at all compatible, which could be as trivial as a missing OSX update...
    Mylenium

  • How do I download a free trial of Microsoft Project for Windows XP?

    Hello
    My PC runs on Windows XP and it doesn't meet the system requirements for the Microsoft Project 2013 trial.  Are you guys able to assist and send me a link to 2010 trial?
    Many thanks

    Nora,
    Here is the link for trials of all previous versions of MS Software. Project 2010 is under "Office"  category.
    http://technet.microsoft.com/en-US/evalcenter/dn407368
    Prasanna Adavi,PMP,MCTS,MCITP,MCT http://thinkepm.blogspot.com

  • Problem with free trials

    i cannot start my free photoshop trial. what do i have to do?

    Without system information and details like what version of PS nobody can even begin to guess.
    Mylenium

  • Problems converting video using Nokia PC Suite for...

    I bought an unlocked Nokia 6300 and have tried to move videos from my desktop to my phone through the Nokia PC Suite. I have upgraded the firmware on my phone to 5.00 (latest update available according to the Nokia updater program). When I try to transfer videos through the PC Suite, it converts the video file to MP4, which apparently is not supported on my phone. There is no option to convert to 3GP format through the PC Suite, which is the only format I have gotten to work using a 3rd party program.
    Anyone have a solution to the issue?

    Hi zlandar,
    Nokia Video Manager's (NVM) work is to convert the supported video files into .mp4 format. So NVM is doing its job withoug any fail. Its your handset 6300 which doesnot support the .mp4 file SO its better you can look for some 3rd party genuine video converter which will do the needful to you Have a great day
    Forum correct me if i am wrong

  • Problems with free trial

    i am trying to download illustrator cs6 and get error #2046 what does this mean?

    We're as much in the dark as you... you need to provide system information and otehr details liek what browser you use, what your network connection is etc.. As a start, try the altrernate download method:
    Direct Download Links for Adobe Software
    Mylenium

  • Problem w/free trial

    when Im triing to install a free  download/ flashplayer it tells me toclose a program of twcapp? where do I find that? And How?

    Working with your Operating System’s Tools
    Mylenium

  • Problems with iWork install after free trial

    Download free trial of iWork.  Liked it, decided to purchase family pack as I have several iMacs.  On the computer with the free trial, it keeps asking for serial number and will not open any iWork app.  Wants me to purchase iWork, which I have HELP!

    You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
    Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip.

  • Move users from free trial to paid Intune group

    Before the free trial ended I paid for a 10 user subscription. Now that the free trial has ended my users can no longer use Intune from Windows Phone 8 devices. I think the problem is my users are still associated with the free trial licenses instead
    of the paid ones. How can I move users to the paid license as I cannot find any options for doing this.
    Subscriptions -> Manage -> Billing and subscription management
    This area lists two Windows Intune subscriptions, the first for my 10 paid for licences and the second for 25 expired free licenses.

    Microsoft support may be able to help you to transfer the users but why bother. It's easy just to re-enrol the phones (you don't have many). Delete the Company App account and re-enrol. This will pick up the paid subscription.
    Gerry Hampson | Blog:
    www.gerryhampsoncm.blogspot.ie | LinkedIn:
    Gerry Hampson | Twitter:
    @gerryhampson

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