Problem copying text into InDesign

First, let me start by apologizing for my complete lack of knowledge about anything InDesign.  I am supporting users that use InDesign, not a user myself.
One of my users came to me with a problem that his team is having.  They are coping text out of different files (Docs, Quark, PDFs, etc.) and pasting into InDesign.  The text that they are coping is in different languages(Russian, Spanish, German, etc.)  When they create a new InDesign file, they will successfully copy text from the first file into the InDesign file.  But when they try to copy text from a different file (same language, and even same file type), the font will become garbled.  I have attached a screenshot of this issue.  Any help on this would be greatly appreciated as I can not find anything about this on Google or with these forums(probably don't know what to search for).

John,
Thanks for trying to help on this.  We had to break down and call Adobe support for a resolution as it was causing a work stoppage.
We were able to solve this problem by contacting Adobe support.  The problem was a 3rd party font that was in some of the documents.  InDesign did not know how to translate this font into a standard windows font.  As long as the original documents were in a standard Windows font, they could be changed to other Windows fonts.  But if the document was in the 3rd party font, then it would be unable to change once it was in InDesign.  And if the text was copied into the InDesign document with a standard Windows font, then you would be unable to change it to the 3rd party language font.
Thanks again John for trying to assist with this.

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