Problem deleting user from Unity Connection 8.5.1 - BulkUserDelete

We are having issue deleting a user from Unity Connection 8.5.1
We tried the command line to remove the user, no go. We also installed the CUC Clean Inconsistency 1.2 and that to did not remove it.
We then tried BulkUserDelete tool and the initiial search in BulkUserDelete see's the problem user (alias) but on the next screen where you select the users, on that step the BulkUserDelete no longer see's the problem user.
Anyone know of other way to remove a problem user from CUC?

Thanks, Rob. I appreciate you taking the time to reply. I feel much more confident about the whole procedure now.
I've read many of your replies to others on this same issue so I'm pretty certain you know what you're talking about. One of the documents I read that made me doubt what TAC said is the document by Saurabh - I've read it through several times already and found it very helpful. Thanks for linking to it.
There's a scheduled back up of UC performed every night (all options are checked). Should I still do a COBRAS backup too or is that unnecessary?
Once the upgrade file installation is complete, do I need to do anything else? From what I've read, this is similar to running a Windows (or Mac) operating system update/patch - start the upgrade file, wait for it to run and once it's complete, reboot the system and continue as usual (assuming everything went OK). Is that right?
Thanks again!
Lisa

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How to delete users in unity connection

hello all,
I have a unity connection cluster on version 7.1.3 and a cucm cluster on version 7.1.3
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This user is integrated with a Cisco Unified Communications Manager end user. Some fields may be disabled.
I deleted the user in cucm, however the user is still in Unity connection and i can't delete it,
what's the best way to delete a user ?
thank you
Cris

When the CUCM End User is deleted, the corresponding CUC user should automatically be deleted as well. Sometimes this isn't the case and the CUC user still exists and cannot be deleted due to other database hooks.
First you will need to find the ObjectId for the user that you want to remove from Connection:
run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'alias of the user you want to delete'
Now you will want to delete that user as such (this will fail if there are database hooks still on the orphaned user):
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Cannot remove deleted user from people picker - SharePoint Foundation 2010

So I think I've read all the people picker articles here and I can't find a solution so I thought I'd start a new thread. Here is the issue:
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Vinny

No other domain trusts that this user could be in.
Just so everyone can stop with the warnings, we do NOT regularly delete users from the UserInfo table and fully are aware of the problems behind it, which is why it is so rarely done. But at times, you have to do what you have to do to help a customer, you
know? This one user is the only one that was removed from the UserInfo table, but there are a few other users that are also deleted (from SharePoint, not manually from UserInfo) that are still showing as well. This one user included.
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People Picker. Mailbox is gone from Exchange, User deleted from SharePoint, User deleted from Active Directory. Is there no cache someone could point me towards that People Picker might store information in.
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Problem deleting users with delegated admin

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I have a Mac, Iphone and Ipad. I have problems deleting tracks from iTunes. The issue I have is that tracks keep coming back. The issue goes something like this:
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There is a way to do this, kindof. See my post here.
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Cannot delete users from the Central Management Console

I cannot delete users from the Central Management Console. I'm logged in to Enterprise as administrator but still get the following error:
There was an error while writing data back to the server: Sorry, you do not have the right to 'Delete objects' (id - 22) for 'koberg' (id - 725415). Please contact your system or permissions administrator if you require this right.
Thanks in advance for any help on this matter.

Oops, my mistake, sorry. Ok, so the Administrator cannot delete user koberg.
Check top level:
Logon to CMC, browse to Home > Settings and select the Rights tab. These are your top level settings. Factory default will show only Administrators and Everyone. Select the Net Access "Advanced" for the Administrators group. NB: Do not select these group names links - they will jump you out of the top level! On the Advanced rights page, ensure the right to "Delete objects" is explicitly granted.
Then set for the Users top level folder:
In the CMC, browse to Home, and select Users. Select the "Rights" button. Again - NB: Do not select these group names links - they will jump you out of the Users top level folder! Set the Administrators group to "Full Control". Save.
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In the CMC, browse to Home, and select Users. In the User list, select koberg. In the koberg account page, select the Rights tab. If the Administrators is not set to (Inherited Rights), make it so, and when you select the "Update" button, you should see the Net Access update to "Full Control". If this is the case, you should follow these steps on each account and accomplish this.
And if you still can't delete it, verify the groups:
In the CMC, browse to Home, and select Users. In the User list, select koberg. In the koberg account page, select the "Member of" tab. Note all groups koberg is a member of. Then in the CMC, browse to Home, and select Groups. Select the name hyperlink for the group(s) that koberg belongs to. On the group page, select the Rights tab, and ensure the Administrators have (Inherited Rights) - Full Control on all of these, also. If not, set it.
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Hello,
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AK

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ERROR WHILE FORWARDING VOICE MESSAGE FROM NOTES VIEWMAIL TO ANOTHER VOICEMAIL USER IN UNITY CONNECTION

Hello All,
I am facing problem while replying/forwarding or sending a NEW Voice Message from ViewMail integrated with IBM LOTUS Notes 8.5 to the other Voice Mail User Configured in Cisco Unity Connection.The ViewMail Version is 8.0.2 for IBM LOTUS Notes.UC version is 8.x
I have attached the file that displays the error.
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Hasan Jafri

Hello Craig,
After spending sometime on troubleshooting , just for testing purpose I created two new Unity Connection Voice Mail User and configured VMN [VoiceMail for Notes] account on the same lotus Notes.
Interestingly this time I was able to use Reply & Reply to All option to send the Voice Message via VMN. {WORKING JUST FINE,NO PROBLEM WHAT SO EVER ]
But still I am NOT able to use Forward option to send the Voice Messages via VMN.
REPLY WITH HISTORY & REPLY TO ALL WITH HISTORY options are also not working.
This is error that I am getting
"Error in QueryServe in CoreUCClasses 213 at line 336:Vmws:The remote server returned an error:(403) Forbidden
I HAVE CREATED VIDEO RECORDING FOR THIS ERROR & WORKING PART OF THE CONFIG TO GIVE YOU A BETTER IDEA OF THE PROBLEM.
Its 7 MB Recording. I hope you can easily Download.
Also important point is that i don't see any previous error that was accuring during my earlier testing.
Thanks & Regards,
Hasan Jafri

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Doru,
It appears that in the past few days you have not received a response to your posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
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Hi,
I would like to be able create a report showing deleted users the last month.
The problem is that I also need to fetch the user fullname, and some other IDM attributes as additional columns.
This is not supported with a standard audit log report.
So I would guess that I have two options:
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Edited by: user1154522 on May 24, 2011 2:18 AM

Hi,
One possible solution can be to add a handler in the delete user workflow.
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Thanks that worked perfectly ! Full points assigned.
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Problem deleting user from Unity Connection 8.5.1 - BulkUserDelete

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