Problem dialling certain digits with Lumia 800

In order to find out how much pre-paid phone credit I have with my carrier, I can dial #123#, which works with my SIM in my iPhone (unlocked) and I get a response giving my available credit. However, when I try to dial this combination of digits with the same SIM in the Lumia 800 (unlocked), I always get the message 'failed'. Can anyone suggest how I might dial #123# on the Lumia? Thanks

Hi GeoffN,
Usually service codes are in the format *[number]#
For instance by dialling *100# on my Lumia 800 I will get my calling credit with my carrier.
Hope this helps,
Kosh
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Similar Messages

Corrupted mails with Lumia 800

Hello,
I have some strange kind of problems replying emailsm from my Lumia 800. Sometimes my recepient gets totally corrupted message. It looks somehing like this:
=?utf-8?Q?Check-in_Online_and_Print_Off_your_Boarding_Pass?=
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0027_01CD463A.A12582D0"
This is a multi-part message in MIME format.
------=_NextPart_000_0027_01CD463A.A12582D0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
=D0=BF=D1=80=D0=B8=D0=BA=D0=BE=D0=BB=D1=8C=D0=BD=D0=BE.. =D0=90 =D1=82=D1=
=8B =D0=BF=D1=80=D0=BE=D0=B1=D0=BE=D0=B2=D0=B0=D0=BB =D0=B5=D1=89=D1=91 =D1=
=80=D0=B0=D0=B7 =D0=B8=D0=BB=D0=B8 =D0=BD=D0=B0=D0=BC =D0=B2=D1=87=D0=B5=D1=
=80=D0=B0 =D0=B2=D1=81=D0=B5 =D1=82=D0=B0=D0=BA=D0=B8 =D1=83=D0=B4=D0=B0=D0=
=BB=D0=BE=D1=81=D1=8C?
My phone language is set to russian and formats to ukrainian. This is observed on another ukrainian Lumia as well. Both accounts are gmail.
What might be the reason and how to fix it?
Solved!
Go to Solution.

Hi,
changing language to english does not help.
I found more details about this. It is always a reply or forwarded message gets corrupted, never original one. 2 messages I checked both had long subject. In the corrupted one the subject gets truncated to 26 cyrilic or 52 latin symbols, depennding on the language of the mail.
So, I made a simple test. I create new mail and type all letters of Ukrainian alphabet (32) "Абвгдеєжзиіїйклмнопрстуфхцчшщюя"
and send to myself. Message body contains 1 word "Тест" (means "test" in Ukrainian). The first instance looks ok - I can see full length of subject and read message body. But as soon as I reply to it my subject is truncated to "RE: АбвгдеєжзиіїйклмнопрÑ" and mail body is like that:
=?utf-8?B?
gdGC0YPRhNGF0YbRh9GI0YnRjtGP?=
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=047d7b33d934db3b9d04c244ae50
--047d7b33d934db3b9d04c244ae50
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Viktor
From: Viktor Bruzhenyak
Sent: 6/12/2012 2:22 PM
To: Viktor Bruzhenyak
Subject: =D0=90=D0=B1=D0=B2=D0=B3=D0=B4=D0=B5=D1=94=D0=B6=D0=B7=D0=B8=D1=96=
=D1=97=D0=B9=D0=BA=D0=BB=D0=BC=D0=BD=D0=BE=D0=BF=D1=80=D1=81=D1=82=D1=83=D1=
=84=D1=85=D1=86=D1=87=D1=88=D1=89=D1=8E=D1=8F
=D1=82=D0=B5=D1=81=D1=82
--047d7b33d934db3b9d04c244ae50
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
<html><head><meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Cont=
ent-Type"></head><body><div><div style=3D"font-family: Calibri,sans-serif; =
font-size: 11pt;"><br><br>Viktor<br></div></div><hr><span style=3D"font-fam=
ily: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">From: </span><=
span style=3D"font-family: Tahoma,sans-serif; font-size: 10pt;">Viktor Bruz=
henyak</span><br><span style=3D"font-family: Tahoma,sans-serif; font-size: =
10pt; font-weight: bold;">Sent: </span><span style=3D"font-family: Tahoma,s=
ans-serif; font-size: 10pt;">6/12/2012 2:22 PM</span><br><span style=3D"fon=
t-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bold;">To: </spa=
n><span style=3D"font-family: Tahoma,sans-serif; font-size: 10pt;">Viktor B=
ruzhenyak</span><br><span style=3D"font-family: Tahoma,sans-serif; font-siz=
e: 10pt; font-weight: bold;">Subject: </span><span style=3D"font-family: Ta=
homa,sans-serif; font-size: 10pt;">=D0=90=D0=B1=D0=B2=D0=B3=D0=B4=D0=B5=D1=
=94=D0=B6=D0=B7=D0=B8=D1=96=D1=97=D0=B9=D0=BA=D0=BB=D0=BC=D0=BD=D0=BE=D0=BF=
=D1=80=D1=81=D1=82=D1=83=D1=84=D1=85=D1=86=D1=87=D1=88=D1=89=D1=8E=D1=8F</s=
pan><br><br></body></html><html><head><meta content=3D"text/html; charset=
=3Dutf-8" http-equiv=3D"Content-Type"></head><body><div><div style=3D"font-=
family:Calibri,sans-serif;font-size:11pt"><br>=D1=82=D0=B5=D1=81=D1=82<br><=
br></div></div></body></html>
--047d7b33d934db3b9d04c244ae50--
Mail looks like this already in my "sent" folder on the phone, so this is definitelly phone mail client issue and as I observed it on 2 lumias I'm sure it is systemic one.
It looks like phone client is incorrectly processing long subject fileds, so it mess up with mail body and whole mail gets corrupted.
If I cut the subject text to 20 symbols and I send it, it looks just fine...
When I try to submit this, I've got message "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied." So, now I'm not completelly sure that quoted message still looks the same as i my mail client.

Free nokia 360 speaker with lumia 800

Hi Nokia,
I bought a lumia 800 yesterday. i finished all setup of the phone, but then i didnt get the unique code neither on mail or sms, i then called nokia care and they said its for customers who get sms or email before purchase saying i will be eligible for this offer if i purchase and not for all. this is not right. i am deeply disappointed. please help me sort this out.
Regards,
Raghav
Solved!
Go to Solution.

@raghav2283
For this special promotion in India you might like to look at this previous post concerning this issue where OP received an invitation from Nokia with SMS code:http://discussions.nokia.com/t5/Nokia-Lumia/Free-play360-speaker-with-lumia-800/m-p/1571008/highligh...
If this promotion is run in similar fashion to that in UK, online registration could not be completed and it had to be actioned by contacting Nokia Care.
Happy to have helped forum with a Support Ratio = 42.5

Annoying elementary problems with Lumia 800

Hello all from noKIA and microSoft...
Latest OS version upgraded 7.10.8773.98 but still elementary baby problems...
1. First incoming phone call ring tone seconds are at full volume 30/30 despite Your setting... **bleep**??? Why these first seconds should be at full volume? Can somebody from noKIA and microSoft explain that?
2 Impossible to swish off phone ring tone AND vibrating thing. It vibrates in any version. **bleep**??? Why it is impossible to switch off EVERYTING sound and vibrato?
3. Where has gone so old but good thing of ring volume presets as older phones had Outside, Silence, Meeting etc? It was not so bad thing at all. Why it is thrown out?
4. On the phone with English settings there is Office in Russian... **bleep**??? How can I use all helps, descriptions etc of this soft if I do not understand that language?
5. No possibility to download smaller world language keyboard layouts. Why it is so impossible if big brother Windows has it? Ok I understand that it is a "really huge problem" to have menus in world smaller languages (just copy the translations from older models - how hard it can be???)
6. And why all updates are so difficult, so user involving? Can somebody learn user friendliness in any angle from Apple?
Seams that You do not learn on your mistakes and going deeper in them from phone to phone!
P.S. And after latest update - seamed to not working promissed flip over for silencing the incoming lall ring tone...
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
Solved!
Go to Solution.

About ringtones - it was very useful profile option in "old and dead" Symbian. Please put Yourself in average life - You are in office - want to have very silent ringtones, not disturbing Your collegues, then You go out - again - not a few cilks, but holding the volume **bleep**...
Then You go into theater - want to swich off sound and vibro - again - not so easy few clicks... You have to go to phone settings find sound controls etc... and do this stuff... Very convinient... Why newer phone has worse solutions???
I'm from Latvia, so it is quite strange, that phone itself has only few menu languages in 21st century - except of course Latvian. How hard it can be to emit a phone already with regional language???
But about settings - regional settings are available in Latvia - few things are shown in Latvian, but no keyboard layout in this language - i've checked.... Seams strange. The windows for PC itself already for years is in Latvia and has Latvia keyboard layouts etc.. Why for the Phone OS it is so impossible?
And what for in Latvia Office is in Russian? For Russian office there is huge another country called - Russia... Why it is in Russian - the explanation is still not enough understandable... Russians even have another letters - totally different from Latin. Why we need in our country Russian office??? Think about that somefinnish guy in Finland buys phone and also have on phone Russian office... Efvery finn is just happy and says - this is what he is looking for - Russian office on phone that is sold in Finland for Finns... At leat phone could ack - what Office user wants - and change it while one of annoying long updates is proceeded...
About phone firmware... Do You think it is a normal thing that phone starts to work as it should only after long, annoying and at least three updates? For My country - Latvia - this firmware update is still not available... I've checked on Nokia page... there are 30 countries in Europe and Latvia is not listed...
The third question - I tried to copy phone book from old phone using contacts transfer - but I had to face a problem - BT does not work for that purposes despite that only this option is offered... Is it normal? Only possibility os offered through not supported data conection... Cool!
Isn't it a special thing to introduce in market not finished "beta" phones? So unfinished, not enough tested etc?
And you have to admit - Lumia 800 is not a cheep phone. Why people for that money do not have phone usable right from the box, but it means long updating, configuratinga and problems for big money???
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

Connection difficulties with Lumia 800 and CK 100

I have a Nokia Lumia 800 and an installed CK-100 car kit, the kit has been professionally installed and works as it should do ie it is switched on with the car ignition and can be paired with both my Lumia and my partners Samsung via bluetooth.
The problem I am having is the car kit keeps connecting with the phone resulting in two beeps through the speakers as it confirms it has connected both the phone and player function. This repeats every 1 minute and is very frustrating. It does this almost non stop although some times after about 10 -15 connects it suddenly disconnects.
I have found a way to stop this happening, but it is not ideal and certainly not how a hands free kit should be, as follows;
Set the Lock function to its max setting (5 minutes) and tile to the Bluetooth screen, then by constantly touching the screen every 5 mins to keep the Bluetooth settings screen open it works.
I have sent two emails to the Nokia help centre (both times it is clear that they do not understand the questions) and have phoned the help desk twice, on one of the occasions the help desk person told me to reset the phone (which clears all your setting, Apps etc) and it worked fine for 4 days then started as above.
Anybody got any ideas? to me it looks like the bluetooth setting is doing something when it is in sleep mode.
Regards
martyn

Check whether you may have use your Lumia 800 on another PC initially so it has it's primary sync relationship with that PC.
When you connect your Lumia with your PC and Zune starts select 'phone' and verify the sync relationship which is shown below the phone image. If this says 'guest' you will have to click 'Change Sync Relationship' to move it to the PC you are using.
On any other PC you can remove the phone from the list of know devices through Settings>phone>sync options and click 'forget this phone for each phone you wish to remove. If multiple phone are known to this install of Zune you will see left and right arrows besides the phone image with which you can select the phone to change settings for.
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Trouble with Lumia 800 Marketplace in Bulgaria

i have trouble with the marketplace in Bulgaria...but this happenes to me with my account here....as i mantioned in my post i have a friend with the same device (Nokia Lumia 800) and he is not experiencing any ot those problems may be because hi is registred in UK London.he Had all the apps and he could bought any of them ...not like me( the most of the Apps in the marketplace are paid or are not working for my area....even those that i bought in past,for Example (mycarmanager) wich is a great app...Now i bought e new phone and i want my apps in my new phone but they are not exist anymore and i cant find them in the marketplace for my country even Nokia collection is missed like (Nokia Drive ,Counters, Nokia Maps ,CityLens....and etc.).All the collection of Nokia apps is missing..I don't know what is the problem ,but when i talk with my friends i understude that this seemed to be a restriction politics of Nokia including Microsft....I don't know exactly what,but that is not my problem ..I have my first Nokia in 1994 (Nokia 8110) and till this momment i didn't have any troubles with all my Nokia devices at all...I am a fen of Nokia and i Love Nokia but this time i feel myself discriminated by somebody i don't want to believe is Nokia...But i want a solution..Please tell what or how can i get throu this...Thanks..

Hi
What country is you Live ID associated with? What language is your device set to and what region is your device set to?
Make sure all these settings are the same.
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Freezing issue with Lumia 800

Hi,
I bought a new Lumia at the Ambience Mall in Gurgoan 2 days ago and since the time I began using it, it suddenly and randomly freezes with no display and totally unresponsive. There seems to be tactile vibration on pressing the Windows or search buttons, but the phone is also unreachable. The only option is to reboot the phone and this is really irritating as I dont know when it freezes up. I have to keep switching on and checking.
I am told there is a replacement for these phones if any issues happen, even the Nokia care repair shop was unable to help. Now since I am located in Bangalore, is there any other retailer I can have this phone exchanged?

I had the same issue with the screen freezing. I've been reading other threads on this and some say it could be cold weather. I remember I had a Nokia 5800 and the screen would scramble when it was cold out. The only way to fix the screen to use a magnet on a certain part of the screen or heat the phone up with a blow dryer and use the unlock switch. I don't know if it's the same deal with the lumia 800. I remember rubbing the screen with my thumbs on the screen in opposite directions and pressing the unlock button to try to unlock the screen. That worked a few times.
Nokia phones (Owned 1999-Now):
5110, 3390, 3520, 6230, 6682, N72, 5800 XM , Lumia 800, Lumia 900 (Currently owned)

Reporting problems in our area with calling 800 numbers.

We are having call connect issues in our area. I seemed to just notice some calls in my location at work will not go through.
My brother is telling me that he definitely has issues with dialing 800 numbers of which I can attest that some but can't confirm isf all of my recent connect issues have been with 800 numbers.
We are making calls to businesses that have 800 numbers only available and my brother who makes daily a lot of calls to 800 numbers has tried to get their local number when he can so as to bypass the 800 number.
The problem is that we will dial the number hear some clicking after sending it and then nothing the phone call time counter will continue to count and 99% of the time we will have to initiate the disconnect on our end for the system to hang up. I personally have let it stay connected as long as a minute or 2 before disconnecting. Then usually a second call will mediate connect and I will get a ringing and then a call connect. some times it will take upwards of 3-4 tries.
Also when you dial and go to connect and doesn't sometimes the phone will click over and then you will start hearing an echo back of everything you say and the mic picks up.
What is going on here?
My brother who like I said uses a lot of 800 numbers for business has had this problem definitively with the 800 numbers. is this something nationwide or just local to us. We are in the Elkton MD Fairhill area.

Hello Shutech! Your description of this issue is very curious indeed! We have no reports of issues calling toll free numbers reported throughout the network. May I have an example of one of the toll free numbers that have been dialed? I'd like to test with my VZW phone. Thanks!
Dion M.
VZW Support
Follow us on Twitter www.twitter.com/vzwsupport

Connect Facebook chat with Lumia 800 without addin...

Is it possible to have facebook chat on my Lumia 800 without having to add it on my Windows live messenger?
Is annoying every time i get a chat on Fb, an msn window to pop up.

Hi Guys,
Thanks for posting .
Please try the trick provided in this link: answers.microsoft.com/en-us/winphone/forum/wp7-wppeople/no-one-is-online-error/ .
Hope this information helps.
Cheers
poochini21

Stopping the music with Lumia 800

How can the music be stopped? I use Nokia Music, and I previously had synchronised my phone with zune and got some songs from my pc.
The problem is, that the music I played won't stop and in the lockscreen it says that there are songs playing and I can't put them away!
So, what to do?
Solved!
Go to Solution.

Have a look at this application. Hope this is what you need ...

WiFi with lumia 800

hey guys just wondering if anyone knew if there was any patricular settings to be configured on my phone to connect to Sky wireless network?
im using the noikia lumia 800

What Wireless network are you referring to?
If you mean your Wi-Fi connection at home just select the connection and enter the password.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Problem loading certain pages with WRT54G2 router

I recently had to password protect my wireless network (I live in the middle of nowhere and we got new neighbors who decided to leech off my internet), and since then have had trouble loading a handful of websites that I had previously been able to access. The websites also do not load on my mother's computer (same network) or on my phone (unless I use my cellular network and not my home's wifi). I have updated my router's firmware and reset it, but this has not fixed the issue. Could anyone help me with this?

Make sure the internet thru the router is working. What you can do is hardwired the pc to the router and check if you can open a website then access the router's interface again and double check the wireless settings, personalize if possible the SSID and the wireless channel (3,6,9,11), also for the wireless security use wpa2 personal/ TKIP. If internet wired to the router is not working, connect the pc straight to the modem for isolation.

Can`t fast forward youtube movie in Lumia 800

Any one could help, I am unable to forward youtube movie with Lumia 800 which is quite annoying. Similar problem with Nokia Music as well if I want to fast forward any audio song I am unable

If Music is playing and you push the volume button you can hold the forward button and it scrolls through the the number but for YouTube I don't know same problem on Lumia 900.

Lumia 800 (12070) won't power on - Infinite reboot...

Hi everybody,
I will explain my problem in 2 versions : 1 long, and 1 short.
Short version :
Phone :
Nokia Lumia 800 that I got sent by Nokia 2 weeks ago to replace my ex Lumia 800 which wasn't able to boot. (Different problem). Updated to the latest 1600.2487.8107.12070 version via Zune.
Problem :
Lumia 800 can't boot, it only vibrates and then turns off 0.5s after the operator screen pops. It does this in loop, random way, but sometimes it manages to boot. Whatsoever, it always turns off randomly, whenever, whatever I'm doing or not. Today it worked fine the half of the day, the other half was spent in rebooting.
At the beginning of the problem I was able to trying to boot it, holding the power button was making him reboot etc etc, but not anymore. Now, since today, holding the power button doesn't give any response. Only connecting it with a cable makes it reboot etc.
Symptoms :
Totally random, I can't even know if the battery status is real, sometimes it says empty but seconds later it says full. Was working fine before yesterday. Nokia Diagnostic Tool doesn't show the Full Charge Capacity neither the information improvements that other are talking about, I have the 1.13 version I think. It is like it is still the old version. And it isn't always the same, sometimes it turns off, sometimes it reboots, but in all cases it is sudden, without "goodbye".
Trying to stay in offline mode doesn't worked, without microsim neither, neither soft reset, neither charging all night, neither fully discharging, neither none of any tricks worked.
It is my 2nd Lumia 800, and the 2nd that cannot power on. I'm affraid to send it back again to a Nokia Care, because of the 2 week I will have to wait.
Anyone, solution, help ?
Long version :
This is my 2nd Lumia 800, the last one was rebooting in loop, then it got stuck at the "Bouygues Telecom" (french operator) screen. No way to charge it or boot it. Got replaced by sending to the Nokia Care in 2 weeks.
So they sent me this new Lumia 800, which I updated to the latest version : 1600.2487.8107.12070 with Zune of course.
Everything was working fine, until yesterday it suddently turned off while I was reading LeMonde app (french newspaper app). Note : No "goodbye", direct.
So I tried to turn it on, it vibrated one time, and once it got on the "Nokia" screen, it rebooted. Did this 3 times, then it booted properly.
Later in the evening, I entered again in "LeMonde" app and it did the same, except it rebooted much more before booting succefully.
I thought it was the app, so I uninstalled it, but it rebooted again while I was chatting, this time.
Then I thought it had something to do with the network, as I had read things like this on the web.
So I tried to stay in offline mode (Plane mode) and it seemed to work a moment, except that in the end it did the same, loop reboot.
I charged it to my PC to boot it, no way, loop reboot. I disconnected the cable, tried to turn it on, it worked.
But it always turn off or reboot after a while, may be minutes, hours, etc..
Today it worked fine until 1h pm, it turned off, tried rebooting, no way, connected to the pc, no way too, was rebooting in loop, 10mins later it booted while still connected. Then, around 7h pm it began to loop reboot again.
Now it is almost 11h pm and it still won't boot. It vibrates, the white "Bouygues Telecom" operator screen appears then it turns off (in 0.5s), and then it do the same, it never stops.
Note : Sometimes when I manage to boot it, it boot with the "in charge" indicator (the big one), but it isn't connected to any cable... Or sometimes it boot with the empty charge indicator (the big one) but then boot succefully and shows decent charge.
Note : Nokia Diagnostic Tool doens't show the full charge capacity, only voltage and current discharging, which is around 100mA, but can jump to + 200mA. Version of Diagnostic Tool is the 1.13 I think. Some on the web are talking about a new version with improved informations, but mine is still the old one, I can't understand why.
Anyone, solution, help ?
Thank you for reading.

well it turns out that I experienced the same problem here:
- have a Nokia Lumia 800, latest updates, French operator: Orange
2 similar UNWANTED REBOOT problems I have had for the past weeks, and mostly very recently:
- in France, it randomly reboots, apparently more especially when I travel (mostly in high speed train, but also underground or once in a big mall). I suspect it's caused by the device looking for a new BTS or losing signal, but it's not consistent. Sometimes, it just loses signal and my phone stays on.
for this problem, I could not find any solution, similar bug, something to help. I live with it, which is quite annoying but not killing me
- this week-end I was abroad (UK). In the Eurostar I mechanically set it to airplane mode, to prevent the battery consuming network scanning process. When arrived, I have tried to deactivate the airplane mode and, well, each time I turned it off, the phone asks me for PIN but quickly reboots before I can enter the PIN. Tried it with and without Wi-Fi, charged, plugged, entering the PIN code very quickly, without SIM card, underwater... no way.
I should have roaming activated but I don't think that is the issue. I have tried to deactivate 'time auto-update' but that did not change. I could not modify to Edge or 3G, neither any other operator parameter because... well because you can't while in airplane mode.
well clearly I was lucky I switched to airplane mode, otherwise it looks like I would have suffered from constant reboot... (i could use mine in Wi-Fi)
But NOKIA, please explain/fix this !!

Lumia 800 headphone and ringing tone loadness

Just upgraded to the latest SW. After that I was listening music with the headphones. Suddenly music started to play very load at the same time with incoming call, almost my head exploded. Not so good feature. Also without headphones, if someone calls me, ringing tone starts always load, then after second or two it goes back to niormal level I have set. Has anybody face similar problems ? P.S. iphone headphones don't work with Lumia 800, nobody can hear me talking, but i can hear them.
M

The volume bug is solved by the 12072 update I just got in.
JosM

Problem dialling certain digits with Lumia 800

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