Problem disconnecting (ejecting) ipod

I just reconnected my ipod to my mac. it's been about 2 weeks since I last connected it. It is done syncing and when I try to eject it gived me error message "the ipod cannot be ejected because it contains files that are in use by another application". There is nothing else running or open on my computer. HELP!!!

I too have a similar problem and it is a major headache as I hoped to take the iPod overseas tomorrow but all I can see on the iPod screen is "Do not disconnect" and a locked padlock symbol.
Are there any fast and furious solutions 'coz I need them.
I tried to recharge the iPod by connecting it to the Mac Pro. The usual "Do not disconnect" message appeared on the iPod but after a some time nothing seemed to progress (eg no recharging indicator).
Then I tried iTunes and it loaded fine but did not display the iPod as being mounted.
(It has been a bad week or two on computers in this household. Is anything flying down the wires? The reason I ask is that there seem to be major performance hangs when the PC or Mac Pro are connected to the internet (before the pC was toasted that is))

Similar Messages

Problems disconnecting my iPod

After I do an update, my iTunes says my iPod has been updated, but my ipod keeps showing the "do not disconnect" symbol. When I got to the eject button, I don't see anything about my ipod on there. Help! How do I get this to stop? It seems to happen every time I plug it in now.

If you have your iPod set to transfer your music manually, then that do not disconnect message will continue to be displayed on your iPod until you manually eject it.
You can do this by clicking on the little eject icon next to the iPod listing in the source window of iTunes, or right click on it and select eject. Another way would be to use the safely remove hardware icon in the system tray next to the clock (looks like a grey rectangle with a green arrow above it). Click on this then select your iPod. Or through Windows, select start/my computer, right click on the iPod, select eject.
If you have your iPod set to automatically sync with iTunes, right click on the iPod in iTunes, select options and if you have a check mark in the box marked enable disk use, remove it and your iPod should automatically disconnect after its finished transferring music.

My daughter disconnected her iPod nano from the lead before ejecting the device. It no longer syncs and we have re-set the device, but it now only occasionally appears on the computer screen any suggestions please?

My daughter disconnected her iPod nano from the lead before ejecting the device. It no longer syncs and we have re-set the device, but it now only occasionally appears on the computer screen any suggestions please?

Restoring the iPod will do nothing to his iPhone.
When you restore it wipes the iPod clean no matter what computer you use.
The only plus to doing it form your home computer is if you have a backup stored there, then you can restore from the backup once it's done wiping.
If you are away form your home computer, go ahead and use the computer you have to restore it, then when you get home, you can restore form any backup you may find. You can use this to help you do that when you get there: http://support.apple.com/kb/ht1766

I have a problem with my iPod touch 5th gen. When connected to my computer my music playlist will show and play no problem. When I disconnect my iPod from my computer go into my music, my music playlist disappears. Do anyone have a solution. Thank U!

I have a problem with my iPod touch 5th gen 64GB. When I connect my iPod to my Mac Book Pro laptop my music that I've transferred to my iPod and music playlist will appear in my iTunes my music will play with no problem. Now, when I disconnect my iPod from my computer go into my music, my music playlist and music I've downloaded into my iPod disappears. I reconnect my iPod to my computer, everything shows. Do anyone have a solution I really do appreciate it. Thank You!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
However, there seems to be a bug in iOS 8 or iTunes 12.1.1 that cause this problem and I have not seen a solution

TS2363 How do you safely disconnect an iPod when you have this problem?

The 'safely remove hardware' on lower right of screen says " Windows can't stop your ' Apple iPod USB Device' beacause a program is still using it. Close any programs that might be using the device, and then try again later." iTunes is closed and I cannot reopen it.

By now, you've probably turned off the computer. That would allow you to safely disconnect the ipod. If not - do it.
The usual cause is precisely as it says; a programme is still using, or working with, the iPod, and often it is your anti-virus software that is running a check on the iPod storage. It could also be any programme that you were using to modify a file that is on the iPod. For example, if you modify a photo (thta's on your iPod) in a photo application, and leave the application open, that may cause the issue.
But I notice one thing you said.
KGFan wrote:
iTunes is closed and I cannot reopen it.
You should be using the eject button in iTunes, not the Windows one and you should eject before closing iTunes.
See the eject icon next to the word iPod.
Alternatively, if you have the sidebar showing, the iPod and the eject button will appear in the left sidebar.

I disconnected my ipod before ejecting, and lost all my music. HELP!

I disconnected my ipod while it said do not disconnect, and now all my music and movies are gone, but my pictures are still there. I have reset the ipod several times, and tried to connect to itunes. I am getting an error box from itunes saying "ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" Is there anything I can do? a lot of my music is from other people, and I will not be able to get it back if it's really gone. PLEASE HELP ME!

Do you sync with iTunes? If you do, all of your purchased content should be in your iTunes library, so sync with iTunes again in order to recover your books and music.
If you don't sync with iTunes and you only use iCloud, go to the purchased tabs in iTunes and the iBooks app and download all of your music and books again. You will not be charged again as long as you use the same Apple ID that you bought the books and music with originally.

Possible fix for unable to eject ipod, files are in use by another program

If you get the above message and are using itunes 7, this may be a possible fix. Open itunes and connect your ipod. When you get the main screen, uncheck the box "open itunes when this ipod is connected" and then click apply in the lower right of the screen. After your ipod has finished updating (top of itunes says update complete) you must eject the ipod using the safely remove hardware from your tray in the taskbar. Unplug you ipod, close itunes. Now, open itunes and connect your ipod. After it updates, you should safely remove the ipod. Good luck.
pc Windows XP Pro

Easy way. Reset the iPod, then disconnect when you see the Apple logo.
Another way. Hold ctr-alt-del to bring up the Windows Task Manager. Go to the Processes tab and look for iTunesHelper.exe and iPodService.exe. Select them and hit the End Process button. Close the Windows Task Manager Window and try ejecting the iPod via the safely remove hardware method.
  If you are still having problems you can try one more thing. Right click on the My Computer icon and select Manage from the list of actions. Go to the Services and Applications item and from there the services item. Double click on the services item to bring up the list of services currently installed on your computer. Look for the iPod Service and double click on it. From the new window select Stop. Now try again to eject using the safely remove hardware option.
  If all else fails shut down the computer and disconnect the iPod.

Problem restoring my iPod - "Resource was not found"

My iPod hardrive is a little bit dodgy (to say the least.) When I try to connect it to my computer, it comes up with an error message that says "ITunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod."
So I restore it, but then another message pops up that says "There was a problem downloading the iPod software for the iPod “iPod.” The requested resource was not found." and then iTunes stops recognizing my iPod.
Any suggestions?

i was also having the same problem. i seem to have fixed the problem but time will tell.
here is what i did.
1. you have to get rid of itunes 7. i did a lot of reading on the internet looking into error 1418 and 1429 and this is happening to a lot of people after they do the software update. trash everything except the itunes music folder, (where all of your mp3's a stored. don't empty the trash until you have your old songs back on your new old version of itunes 6, just to be safe.
2. find a download for itunes 6. not the easiest thing in the world but you should be able to find it on a bit torrent or ask a friend that might still be running on that to send you a copy.
3. you can try and restore your ipod with the old ipod updater that comes with itunes 6, (2006-01-10). it might not work the first time, it might not work after several. but at least give it a go. mine would update sometimes but then when i tried to play songs on it later it would just tear through songs and not play anything.
4. open up your disk utility program. i ran a repair permissions and repair disk first, both times i got a message saying there was a bad btree situation going on. if you don't get this message, i suggest trying to restore it again before you go to step five.
5. you are going to have to completely erase the **** thing. choose erase and pick the default option that comes up (mac os extended (journaled))
6. your ipod is going to be in disk mode now, don't trip out.
7. run the ipod updater again. once again, mine wouldn't allow me to eject the ipod once it was done so i just restarted it.
after all this, it opened up itunes and asked me to name my ipod. everything has been cool now since this morning. good luck!

Trouble ejecting iPod in Win2000

Hi all,
I have a small issue with an iPod 5th Gen Video in Windows 2000. Each time I try to eject / unmount the iPod, it is ejected, then it re-mounts immediately; so I cannot disconnect the cable because the iPod is always in use.
Same issue happens when
- ejecting iPod from iTunes (both eject buttons at the bottom or in the source list);
- ejecting iPod from USB Device Manager; when I click on "Eject", the iPod unmounts then mounts back immediately;
- ejecting the iPod in Explorer (Right-clic, then "Eject").
So far to avoid any problem, I just disconnect the iPod after I shut down the computer. But I would like to know if there is a way to fix this.
More info:
- no error message at any time. The iPod can be ejected correctly, but it mounts back in Explorer and iTunes immedialtely after it was ejected. On iPod, menu appears for approx. 1 second, then the display goes back to "Do not disconnect"
- iTunes 7.0.2.16
- Windows 2000 (5.00.2195) SP4
- iPod connected at the back USB port of my computer
- USB 2.0 on motherboard MSI KT4 Ultra (MS-6590)
- iPod software 1.2.1
- Model MA003FB - Format: Windows
Already tried:
- reinstall iTunes -> same problem
- reset iPod -> same problem
- restored iPod -> did not help
- connected iPod in another admin user -> same problem
- tried on another USB port -> same issue
What I don't understand : I also have an iPod Mini (2nd Gen), which is working perfectly fine. With this, the eject process is OK.
Any other idea ?
Thanks in advance for your replies,
Phil
MA003FB Windows 2000

Additional info :
1. Same iPod 5th Gen (Model MA003FB - Format: Windows) behave perfectly at eject on a Mac OS X system.
2. iPod is set for manually sync because library too big for an auto sync.

Problem, with corrupted ipod mini

ok, well my friend has an ipod mini, and recently it has corrupted. ive been lookin on the apple website as well as many others, and could not find it. i was hoping that some one could host it for me. please and thank you.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Seems like alot of people having this problem. Sad iPod thing.

I've had this iPod since Christmas. It's a 30g video one. It's worked great every day until today. Last week I left it in my car for about a week, got it out, plugged it in my computer to charge and it froze iTunes. So I unplugged it (nothing else I could do), and now it cycles between sad iPod saying "www.apple.com/support/ipod" and the apple sign and "Extremely low battery" for about 5m until it turns off. I've tried everything, including the "Disk Mode" thing, I've tried it about 500 times. It always does the same thing, goes back to sad iPod. Nothing responds when I plug it into the computer. Seen a few of the same problem but no answers. Please, if you can, let me know. I know if I take it in they'll say "It's corrupted gotta get a new one." Me and my cousin got these iPods on the same day, both broke within a week of each other.
Thanks.
Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Cannot update or eject Ipod using Itunes 7.

Hey all.
I can see that Itunes 7 is giving people quite a bit of grief. I have installed it and when i try and update my 60GB Ipod with version 1.2 (my current version is 1.1) it comes up with the message "Ipod cannot be updated because it contains files that are in use by another application". It will not let me eject my Ipod through itunes for the same reason, i have to eject it using Windows.
I have tried with three different Ipods and it is the same for all of them. I have also tried resetting my Ipod manually with no luck. Any help is greatly appreciated.
Thanks.

I am posting a possible solution to all these problems I and so many of you have said you've experienced. I think I had two things working against me:
1) I did not have a 2.0 USB port when trying to update my ipod to version 1.2. I think this effected the connection and iTunes ability to recognize my iPod.
Anyway, I put in a new USB 2.0 card in my computer, giving me new ports off the mother board, and my connection and update worked.
2) I was not giving it enough time. After I installed the USB card and everything I tried to update my iPod a couple of times, but still had a long slow stall that I did not wait through. I kept at it though and a few days later I set it up to update and left to go out to dinner. Hours late I came back and found things different. I used windows to disconnect my iPod and then noticed a dark "working" bar on my iPod. It was finally updating the device. I waited a while unitl it was finished and then diconnected and ever since then I've got version 1.2 on the iPod and things are working better.
So, my advice: check your USB ports and then give it a few hours.
I really hope this works for you. I worked on this problem for two months and I'm so glad it finally came through. I wish Apple would post some more resolutions that are better than mine.
Good luck,
Galahad

Ejecting iPod won't work

(trying again here as 1st time I got no answer):
Is there a setting I can change on my iPod or PC that will allow me to click the little "eject iPod" button and have it actually eject? The computer says my iPod "cannot be ejected because it contains files that are in use by another application."
I'm automatically updating podcasts but manually controlling music. And I've checked the box that says "enable disk use" as when I uncheck it iTunes wants to totally redo all the music that's on the iPod.
Thanks in advance.

"I'm automatically updating podcasts but manually controlling music."
How are you doing this?
For the eject issue, try these.
Easy way. Reset the iPod, then disconnect when you see the Apple logo.
Another way. Hold ctr-alt-del to bring up the Windows Task Manager. Go to the Processes tab and look for iTunesHelper.exe and iPodService.exe. Select them and hit the End Process button. Close the Windows Task Manager Window and try ejecting the iPod via the safely remove hardware method.
If you are still having problems you can try one more thing. Right click on the My Computer icon and select Manage from the list of actions. Go to the Services and Applications item and from there the services item. Double click on the services item to bring up the list of services currently installed on your computer. Look for the iPod Service and double click on it. From the new window select Stop. Now try again to eject using the safely remove hardware option.
McAfee ActiveScan security software also can cause a problem, and if you have this you might want to try turning it off and see if the iPod then ejects correctly.
If all else fails shut down the computer and disconnect the iPod.

Error Message Cannot eject ipod shuffle

Hi. I would appreciate any help possible. I just received an ipod shuffle as a gift. I cannot get it to play anything whatsoever. An error message I receive provides a possible clue to the problem, however. Whenever I try to eject the ipod shuffle, I receive an error message stating the ipod "cannot be ejected because it contains files that are in use by another application." No application, other than iTunes, is running.
Many thanks.

select ipod from the itunes source menu (on the lefthand side, w/ ipod icon). Click the Eject iPod button in the lower right corner of the iTunes window. when it has been succesfully disconnected you should get a msg that it is ok to disconnect on the itunes screen.
If it still appears, it is ok to disconnect, then simply reset it by turning it off, wait 5 seconds, and back on. This will save anything you may have on it.

Error When Ejecting iPod After Sync

After syncing my Music Library to my iPod device, I clicked on the little "eject" symbol in the iTunes program window so that I could unplug my device. However, an error message popped up.
Error Box Title: mfac.exe - No Disk
Error Box Text: There is no disk in the drive. Please insert a disk into drive D:.
After clicking either "Cancel," "Try Again," or "Continue" the same error box pops up a second time. After I make a second selection (and I tried all possible combinations of those three options), the window disappears and a new error appears.
2nd Error Box Title: iTunes
2nd Error Box Text: The iPod <my device name> cannot be ejected because it contains files that are in use by another application.
The only selection in this box is "Okay."
Needless to say, the iPod does not eject, and now I can't remove it from my computer. I tried closing and reopening iTunes, and then restarting my whole computer, but the problem persists. I have never used my iPod to transfer any files other than a synced music library, or enabled the "use as removable storage" option.
I am using a Windows 8.1 and iTunes version 12.1.2.27 64-bit. My device is an iPod Classic with software version 2.0.1.
Thank you.

Hello kmorrell11,
It seems you are unable to disconnect an iPod from your computer successfully. That does sound troublesome. Is the iPod recognized in iTunes while connected? If so, you may want to consider restoring the iPod to factory settings. I have included an article with the steps to perform a restore. Once the restore is complete, you can attempt to resync media back to the iPod:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

Problem disconnecting (ejecting) ipod

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