Problem dowloading free photoshop trial on my mac

When I try to doanload my free trial It gets stuck on this screen shot forever. I've tried several times over the past couple days. Is it because I'm using a mac OS X?
Please help me out- I'm totally confused.

Hi,
this problem I had too. After de- and new installing by using https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html >>>
Creative Cloud Help/Troubleshoot download and install issues this thing worked again.
Hans-Günter

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