Problem downloading Ai file from creative cloud

Not capable of downloading the original illustrator file from the cloud website, telling me PostScript Error - very frustrating, I need to work with this file. What is the problem?

Thanks so much Ton, thats exactly what happened, the .ps was added to the .ai., tells me that file could not be converted to  a PDF file. I did try to download with Safari but did not remove the .ps after the download which is exactly the solution to this problem, now it works. I started to get really frustrated yesterday and that is not good in my age. For 2 years there were never any problem with the downloading, don't understand this glitch all of the sudden. Have a great Sunday.

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