Problem downloading and installing cloud software

Each time I download the cloud software, the installation gets to about 96%, and then stops and tells me that installation has failed. This is on a Windows XP (service pack 3) computer. The software installed fine on my laptop with Vista.
Any suggestions as to what the problem might be, and how to resolve it?
Thanks
Colin

Hi Crgreen,
Thanks for the post and welcome to the forum   Sorry to hear of the issue you are facing, trying to get BT Cloud installed on your second computer.  Did you manage to sort this?  If not then please get an email off to us so we can look into this.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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