Problem downloading Illustrator and Indesign

Hello,
Thank you for the advice, but I always get the creative cloud screen attached.
I downloaded new creative cloud, but the problem is the same.
sincerely
Serge

this is from sumit singh,
Try to delete AAMupdater folder from
         ~/Library/Application Support/Adobe/ If above doesn't worked then perform below steps
Rename the opm.db file under
        ~/Library/Application Support/Adobe/OOBE
p.s. if you're using a mac and need help accessing hidden files, http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

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