Problem downloading Indesign and Illustrator

I subscribe to Creative Cloud to 61 € per month. I could download all the software of the following EXCEPT Adobe Illustrator and Indesign.
The download application tells me an error and asks me to contact customer service. What I do with this email before calling Monday morning.
Thank you for your help
Regards
Serge

Hi ,
Please specify the error code. Refer the kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad products and updates .
Regards,
Romit Sinha

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Problem downloading Photoshop and Illustrator

I'm trying to download adobe master collection cs6 trial version, but I can't do it with Photoshop and Illustrator.
This is the report:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 0 warning(s)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
What can i do?

For your next step I would recommend reviewing your complete installation logs. You can find steps on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
Alternately if you are looking for a more guided support experience then please contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Hi, I downloaded, activated, registered both on my laptop and desktop Adobe CC InDesign and Illustrator. I am paying a monthly fee. The problem is, when I start my program, it keeps asking me to register my program and it says my free trial is over.

Hi, I downloaded, activated, registered both on my laptop and desktop Adobe CC InDesign and Illustrator. I am paying a monthly fee. The problem is, when I start my program, it keeps asking me to register my program and it says my free trial is over.
Can you check into this for me.

If you want Adobe to check it you'll need to contact them (use CHAT) but you could try checking whether you just need to SIGN IN to your apps.

Indesign won't install past 42% then says it failed. I downloaded photoshop and illustrator with no issues.

Ive tried to download Indesign but it won't go past 42% on the download bar and then it says it failed. no information to why.
I downloaded Photoshop and Illustrator with no issues
on a Mac running 10.0.5

Dededededede I would recommend reviewing your installation log files to determine if the installation or download has failed. If the installation has failed then there will be a specific error within the log which will determine why there was a failure. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.

Colour Profiles missing in InDesign and Illustrator CS3

Adobe CS3
Mac 10.5.8
Hi, I recently brought a new HP Printer (HP Photosmart B110) and installed the software for for it and all the colour profiles for the papers were visible in the drop down box (they were HP Premium Photo, HP Advance and HP Premium Plus Photo) but after updating the drivers they all vanished (see image for InDesign and Illustrator examples).
I contacted HP and uninstalled all the HP software as well as deleting HP related files and then reinstalled the software again but the Colour Profiles were still not visible. I have contacted HP again and they have said that it's something to do with my Adobe software so I was wondering if anyone can help me with solving this problem?
Thanks
Chris

HP is fond of pointing the finger at Adobe, and in fairness their drivers often don't work well with InDesign (HP printers account for the largest number of printer related problems on the forum by far, and I don't think it's just due to market share), but installing color profiles has NOTHING to do with any Adobe software. If the profiles were being installed properly by the HP installer, they's be in the system someplace (probably the colorsynch folder) and they'd be available to other programs even if Adobe apps didn't find them.
If the HP low-level tech feeds you that "it's an Adobe problem" BS again, immediately ask to be escalated to someone who knows what they are talking about, and take names.

Only in a admin session works InDesign and Illustrator!

When I open some products (Indesgin for example) in a session without admin permission, it doesn't work. All is well y I open the software in a admin session but I don't like to use admin session normally, only for instalations.
It's not so safe to work continously in an admin session, and I don't want to do it.
Could you help me?

Adobe InDesign downloaded from Adobe Creative Cloud, It´s supposed last
version of CS6. S.O. Windows 7
When I try open in a non admin session Windows shows a message: Windows has
closed correctly this program by an error
Thank,
Alejandro Sancho
2013/3/2 Steve Werner <[email protected]>
Adobe Community <http://forums.adobe.com/index.jspa> Re: Only in a
admin session works InDesign and Illustrator! created by Steve Werner<http://forums.adobe.com/people/Steve+Werner>in
InDesign - View the full discussion<http://forums.adobe.com/message/5115207#5115207

R2400 Paper Size Settings in InDesign and Illustrator - Leopard 10.5.2

Since upgrading to Leopard 10.52 from Tiger 10.4.11, the "Paper Size" settings (in InDesign CS3) and the "Media Size" settings in Illustrator CS3 show some funky designations. That is, all the paper sizes have some cryptic appendages. For example, the 13x19 paper sizes are being displayed as follows:
SuperB(13x19in)(EPSON_3)
SuperB(13x19in)(EPSON_11)
SuperB(13x19in)(EPSON_12)
SuperB(13x19in)(EPSON_13)
SuperB(13x19in)(EPSON_31)
SuperB(13x19in)(EPSON_32)
SuperB(13x19in)(EPSON_33)
However, when I click on the "Page Setup..." button, the paper sizes for 13x19 are displayed correctly:
Super B (13x19 in)
Super B (13x19 in) (Sheet Feeder - Borderless)
Super B (13x19 in) (Roll Paper)
Super B (13x19 in) (Roll Paper - Borderless)
Super B (13x19 in) (Manual - Roll)
Super B (13x19 in) (Manual - RollBorderless))
Super B (13x19 in) (Manual -Front)
If I first select the needed paper size within the "Page Setup..." button and then come back out to select the Paper/Media Size outside the "Page Setup..." button, in some cases, the selected driver has changed according to what *might* be the equivalent to what was selected inside the "Page Setup..." button, but in some cases the selected driver outside the "Page Setup..." button does not change.
I've tried uninstalling and reinstalling the driver, which is the latest version for 10.5.2. I'm not sure what's going on here, but this issue is only occurring with InDesign and Illustrator (CS3) -- not in Photoshop CS3, Lightroom CS3, Word 2004, Excel 2004, or Apple Mail. It seems like it's only an issue for InDesign and Illustrator because they have the separate the "Page Setup..." function?
Any ideas on what's going on?

Hi, Ian --
No problem joining in, as I experienced color issues with InDesign CS3 in Tiger, before upgrading to Leopard. While my prints are not showing as much disparity as yours seem to be, the output of a file of mine containing only color swatches that was originally created in InDesign CS2 does not match the output of the same file printed from InDesign CS3. The InDesign CS2-created file was printing out off-colored and muddy looking when printed from InDesign CS3 -- very bad.
As you can read from the link below, however, when I created a new InDesign CS3 file and set up the very same color percentages for the swatches, the output from that file was MUCH better, although it is slightly darker and a little too vivid. While it's a very close match, it still does not accurately represent the true values of those color swatches.
This info may not help your situation. I hope you'll at least get some much improved results very soon.
Deb
Previous Post Re: InDesign CS3 Color Issues:
http://www.adobeforums.com/webx/.3c05df25

Indesign and Illustrator CS5.5 crash on launch?

Hi, since few days my Indesign and Illustrator (CS5.5 on OSX Lion) keep on crashing while launching. I de-installed and re-installed the entire CS5 Suite on my iMac already couple of times, but nothing changes. First I thought it might be a font problem, so I deleted all user fonts, but sadly this also didnt help. I already rang the Adobe tech support line but they are not very helpful at all... very frustrating. Anybody an idea what else I can do?

Everytime I try to launch Indesign or Illustrator CS5.5 they start launching but then crash during launch with the comment "Programme quit unexpectedly". Strange thing is that Photoshop and all other CS5.5 Design Premium components are launching and working fine. I am working on the iMac 2.5GHz quad-core Intel Core i5 with 6MB with OSX Lion.

I had 4 installtion disk but the last installation disk is missing. I still allow to keep the photoshop , indesign and illustrator software in the computer but i can only keep that on a trial of 30 days. In order to use it permenantly, I have to activate

I had 4 installation disk but the last installation disk is missing. I still allow to keep the Photoshop , Indesign and illustrator software in the computer but i can only keep that on a trial of 30 days. In order to use it permanently, I have to activate the Suite. As the phone activation service is no longer available. I try the online activation as mention in the phone message when I tried to call, but is not successful@ as it didn't bring to an activation page. What should I do to activate it or solve the problem?

There should be an option tro activate when you run any of the installed programs.

CS5 InDesign and Illustrator keeps Crashing upon startup while Photoshop works fine

I installed CS5 on my iMac running Mavericks. Photoshop works fine, but InDesign and Illustrator keep crashing upon starting the program. InDesign specifically crashes when it "registers 224 plug-ins". Illustrator crashes almost instantly. Adobe phone tech support is not available because this is not a creative cloud subscription. Has anybody else encountered this issue?

Sorry it has been a busy few days in the office - but I still would like to get this program running...
Tried replacing the entire Adobe Folder - still not the answer...
I've replaced all these folders too that are appeared after successfully launching InDesign in the Guest Account (see images)
My preferences and cache folders in my main user account have a ton of files and folders compared to my guest account. Could that be the source of the problem? I can post screen shots if you think that they may be the source?
Thanks,

Hebrew - Right to left at InDesign and Illustrator

Hi,
I tried the CS6 version from the adobe site, and for some reason i managed to type Hebrew RTL only in Photoshop.
InDesign and Illustrator wont support RTL writing. even though i picked the "English support Hebrew" at the licence section.
any idea why?
Is there a middle east version?

Where are you located? I seem to recall that Creative Cloud is not yet available in Israel and a few other places, but you should still be able to download a trial, I would think.
If you can't find it anywhere, try sending a message to Gabe Harbs (he's a regular here, and owns In-Tools.com, an authorized distributor, last I knew). His profile is at http://forums.adobe.com/people/Harbs.

Updated Photoshop, InDesign and Illustrator on 6/18, now nothing will open: Error 16

Updated Photoshop, InDesign and Illustrator on 6/18, now nothing will open: Error 16. None of the Error 16 fixes using the SLS Store and Adobe PCD folder permissionms work. Uninstalling and reinstalling doesn't work. Been on the phone with Adobe 5 times since this happened on June 18. Probalby spent 5 hours on the phone with 4 different tech people. I'm waiting for a callback, but the Adobe guy tells me it will be 2 days. Others muct have this same problem....any fixes? HELP!
PS- Also made a new user account and tried opening with that, thinking it was a permissions problem. Still Error 16. Frustrating.....can't work if I don't have the software.

DeLisiArt, Which OS do you have? Just make sure you have followed the below article completely. http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
Also, Yes, it is for sure a permission issue. So, i would recommend you to try the below suggestions depending on your OS:
For Windows:
Turn off User Account Control - http://helpx.adobe.com/x-productkb/global/disable-user-account-control-uac.html
Enable the hidden admin account and check if the applications launch fine there - http://social.technet.microsoft.com/wiki/contents/articles/3040.enable-disable-the-local-h idden-built-in-administrator-account-in-windows-7.aspx
For Mac:
Repair Disk Permissions : http://docs.info.apple.com/article.html?path=DiskUtility/11.5/en/7070.html
Enable Root user and check if the applications launch fine there : http://support.apple.com/kb/ht1528

Cannot see inDesign and illustrator in CS6 Design Standard

Hi,
I have installed CS Design Standard which is supposed to include inDesign and Illustrator.
However , I cannot see them from the Start menu.
Software has been installed with correct license , so how to I get to access them ?
Thanks

Hi Mylenium,
I am going to download the CD from my Adobe account.
Someone else gave me the CD , and I reckon it is the wrong one.
Thanks for your help.
If this does not fix the issue , I will put a new post on this forum.
Regards

Adobe Creative Suite Design CS6 - PhotoShop, InDesign and Illustrator immediately shuts down after startup

I'm troubleshooting for a customer who have Adobe Creative Suite Design CS6.
His programs suddenly wont start, they launches and starts to read plug-ins and open up a workspace, but then without warning/error it shuts down. no log, error message or anything...
It's the same for PhotoShop, InDesign and Illustrator both in 32 bit and 64.
He is running the suit on a Hp EliteBook 8560p with Windows 7 Pro x64 sp1.
He also have had a Wacom Bamboo CTE 650 penpad installed before.
This is what I've done so far:
* Uninstall the whole suit and reinstalled it again (Done this 3-4 times, manually deleted regestry-files, used CClean and other cleaning tools)
* Deleted the wacom-drivers with controlpanel tool, Windows driver Clean tool, CClean and manually deleted registry-keys and files.
* Uninstall Anti-Virus software and replaced it with another, inactivated AV and Windows Firewall.
* Deleted register-files for the suits and "reregister" them again.
* Full patch both for windows and adobe softwares.
* Reboot between each step
Any suggestions?
I have to add that adobe support for this $2000 software really sucks...
Thanks!
// Rikard

Problem solved!
I went through all the folders associated with adobe cs6 and renamed them (one by one) so they would be recreated.
I did this before but seems like I missed this specific one.
Anyway, when I renamed the folder "SLCache" in C:\Program Files (x86)\Common Files\Adobe\ and then ran the applications one by one as administrator I was prompted to enter a serial-key again and log in to my Adobe-ID.

Color Separations in InDesign and Illustrator

I am trying to print spot color separations. In both InDesign and Illustrator the "separations" is gray. I can only print RGB and grayscale.
My colors are set up as spot. I even tried to print from Acrobat and "separations" is gray there also. Do I need to re-install my drivers or the programs.
I am trying to print to postscript printers but neither one lets me select separations.
I am using CS3
Microsoft Windows XP
Professional
Version 2002
Service Pack 2
Intel(R) Core (TM)2CPU
6600 @ 2.40 GHz
2.93 GB RAM
Thanks in advance for your help.
Cindy

I’m not familiar with those models. Are the PostSCript compatible? If so, then you should get the most recent drivers from the manufacturers’ websites. It’s been ages since I needed to worry about printer drivers in Windows, but maybe you need a PostScript printer utility or printer driver from Adobe, too.

Problem downloading Indesign and Illustrator

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