Problem downloading iTunes - please help!!!

SORRY!!! Just realised I put this in the Mac forum instead of the Windows one. Can't delete this post so apologies, it's over in the right place now!!
I recently bought my first iPod 80GB Classic) and went onto the Apple site to download iTunes but everytime I try to open the set-up file I save to my desktop a window appears with the following message:
"Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group."
and when I click on OK, the window closes and I can't get any further in trying to download iTunes. I've tried all the tips on the website, I've deleted all temp files, deleted Quicktime player and tried to re-download that, I've used the msconfig and turned off all applications that may interfer with the download, including my firewall, but so far nothing has worked!!! I even emailed the customer support but they told me I'd sent my request to the wrong place and they were no help at all, except to tell me to download the latest version of iTunes!!! I would if I could, but I can't!!!
Please does anyone have any ideas on how I can get iTunes on my computer so my computer recognises my iPod?!?! I don't even want to get music off iTunes, I just want to get my music off my computer and I can't do that without iTunes!!!
Any ideas would be fantastic as I'm about to crack up!!!
Message was edited by: zamzam

Ok so I got a disc from a friend who recently, and successfully, installed iTunes to see if that would help. I managed to save the iPod Updater (whatever that is) but then I got an error message saying "1628: Failed to complete installation", so still no iTunes. I've tried to uninstall amd reinstall my USB ports to see if that would help but still nothing!! Does anyone know if there is a file that you can put directly onto your iPod that allows any computer that it's plugged into to recognise it so music can be synced from Windows Media Player without the need for iTunes?
Oh and thanks to everyone who's replied, it's really appreciated even if I'm still as frustrated as ever!!!
Message was edited by: zamzam

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