Problem downloading the Corporate Adressbook from internal Lync Website

Question

Hello everybody,
i hope you could assist me to find a solution for my big Problem in my Environment.
The Problem :
When my Lync 2013 Clients (with latest Updates) try to connect to our Lync 2013 Standard Frontend Server (latest CU5) + kbs installed - i can see in the IIS Logfile Problems connecting to the internal published Website:
2014-08-18 18:11:52 W3SVC34577 FRONTENDSERVER1 172.16.169.160 GET /abs/handler/C-1358-136a.lsabs - 443 - 172.16.176.111 HTTP/1.1 OC/15.0.4641.1000+(Microsoft+Lync) - FRONTENDSERVER1.fullqualified.loc 401 0 0 5
2014-08-19 08:23:54 W3SVC34577 frontendserver1 172.16.169.160 POST /groupexpansion/service.svc/WebTicket_Bearer - 443 - 172.16.173.65 HTTP/1.1 OC/15.0.4623.1000+(Microsoft+Lync) - frontendserver11.fullqualified.loc 500 0 0 1186
In my Application Event Log of the Front End Server i can see :
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 19.08.2014 09:56:55
Event time (UTC): 19.08.2014 07:56:55
Event ID: 4744e217cc984c63af16a87fcf366c8f
Event sequence: 7
Event occurrence: 1
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/34578/ROOT/dialin-6-130529086088190776
    Trust level: Full
    Application Virtual Path: /dialin
    Application Path: E:\Program Files\Microsoft Lync Server 2013\Web Components\Dialin Page\Ext\
    Machine name: KPZLYC01
Process information:
    Process ID: 1744
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
    Exception type: MissingMethodException
    Exception message: Method not found: 'System.Uri Microsoft.Rtc.Management.ServiceConsumer.SimpleUrlReader.GetBaseURLToSimpleDomainMappingForDialin(Microsoft.Rtc.Management.Deploy.Internal.ServiceRoles.WebService, System.Guid)'.
   at Microsoft.Rtc.Internal.Dialin.WebPages.Conference_aspx.IsValidFramingDomain(String baseURL)
   at Microsoft.Rtc.Internal.Dialin.WebPages.Conference_aspx.AddXFrameOptionHeader()
   at Microsoft.Rtc.Internal.Dialin.WebPages.Conference_aspx.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Request information:
    Request URL: https://lnc.mefro-wheels.com:4443/Dialin/Conference.aspx
    Request path: /Dialin/Conference.aspx
    User host address: 172.16.69.63
    User: 
    Is authenticated: False
    Authentication Type: 
    Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
    Thread ID: 58
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:    at Microsoft.Rtc.Internal.Dialin.WebPages.Conference_aspx.IsValidFramingDomain(String baseURL)
   at Microsoft.Rtc.Internal.Dialin.WebPages.Conference_aspx.AddXFrameOptionHeader()
   at Microsoft.Rtc.Internal.Dialin.WebPages.Conference_aspx.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Deinstallation, reboot and reinstallation of the Web Component did not do the trick and did not help.
Thanks for your Help!
R. Wilke MCP / MCSA / MCSE / CCNA

Answer 1

Hi Rene,
How long have you have this problem?
Did that work before?
The error you provided is more related with the external dialin page.
I would like to suggest you run the command Test-CsAddressBookService to test the ability of a user to access the server that hosts the Address Book Download Web service.
Please check if you can search Lync contact by SIP address.
If you can, then you can access the address book service. It take some time to download the address book file.
Best Regards,
Lisa Zheng
Lisa Zheng
TechNet Community Support