Problem during installation with sapstartsrv.exe

Question

Hi Community,
i have a problem with step 26 of the installation process. The service sapstartsrv.exe is not started within 40 seconds and the installation failed. I added the user j2eadm and SAPServiceJ2E with admin rights without success.
log file says:
WARNING    2008-09-09 15:35:19.013
           CJSlibModule::writeWarning_impl()
Execution of the command "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin" finished with return code -1. Output:
Service not started within 40 seconds.
ERROR      2008-09-09 15:35:19.200
           CJSlibModule::writeError_impl()
MOS-01011  'C:/usr/sap/CE1/SYS/exe/uc/NTI386/sapstartsrv.exe' returned with '-1'.
ERROR      2008-09-09 15:35:19.200
           CJSlibModule::writeError_impl()
MOS-01011  'C:/usr/sap/CE1/SYS/exe/uc/NTI386/sapstartsrv.exe' returned with '-1'.
Any suggestions?

Answer 1

Hello experts!
I have similar issue with installing CE 7.1 EHP1 at phase 23 (Install instance basics).
I've got error MOS-01011 in sapinst_dev.log.
TRACE      2008-10-23 16:42:47.810 [synxcpipe.cpp:195]
           CSyStdIOPipe::waitForOverlappedIO(int timeout)
           lib=syslib module=syslib
Syslib info about system call. OS message 109 (The pipe has been ended.
) after execution of system call 'GetOverlappedResult' with parameter ((pipe to child process)), line (140) in file (synxcpipe.cpp).
WARNING    2008-10-23 16:42:47.810
           CJSlibModule::writeWarning_impl()
Execution of the command "C:\usr\sap\CE1\SYS\exe\uc\NTI386\sapstartsrv.exe -stdin" finished with return code -1. Output:
Test call to Service failed.
Profile parameter SAPSYSTEMNAME or SAPSYSTEM doesn't match installation parameters.
Service not correctly installed.
Event Viewer (Application log) has the following record:
Event Type:     Error
Event Source:     Application Error
Event Category:     (100)
Event ID:     1000
Date:          2008/10/23
Time:          16:43:07
User:          N/A
Computer:     C239020
Description:
Faulting application sapstartsrv.exe, version 7110.4.15.19843, faulting module sapstartsrv.exe, version 7110.4.15.19843, fault address 0x0009e200.
Event Viewer (System log) has the following record:
Event Type:     Error
Event Source:     Service Control Manager
Event Category:     None
Event ID:     7034
Date:          2008/10/23
Time:          16:43:52
User:          N/A
Computer:     C239020
Description:
The SAPCE1_01 service terminated unexpectedly.  It has done this 1 time(s).
Any suggestions?
Edited by: Sergey Vlasov on Oct 23, 2008 11:58 PM